As a local citizen, I've been here a few times. This time me and my man were here for my birthday lunch and all the better times inside the restaurant are being weighed down by this visit..
Upon arrival of the outdoor seating area we were greeted but not shown to a table. We made our way to the top patio where we saw a free spot - not a great start. And it didn't get any better. We were sat waiting for a long while, having time to skip through the menu before the waitress had arrived. We ordered two of the hamburgers, one without tomato, and drinks at the same time. The drinks surprisingly took at least ten minutes to arrive, even though there was ten waiters darting around. As we got them, I asked if we could have chips with the burgers instead of wedges. The waitress was going to check it out, but didn't give us a feedback. We just jumped to the conclusion that both burgers would have fries.
Half an hour later or so our food arrived, but only ONE burger.. We prompted another waitress that apologized for the mistake and said it would be right out. Twenty minutes later when I had been stalling to eat, and my burger was cold, my boyfriends meal finally arrived. He wanted tomato on his burger, but they gave him an exact replica of mine. So no tomato for him.. This was after asking more than twice throughout the duration of time if the meal would arrive anytime soon. As it arrived, another waitress suggested us making a deal with the restaurant inside for a compensation as "free coffee". None of us like coffee, so that was a suggestion we just said "thank you, but no thank you" to. Nor did we have time as the day was packed with plans for later.
As for the meal itself, the burger was tough and contained a small handful of gristle so definitely not worth the wait or the price. The bread was soggy and tasted like frozen bread thrown onto a grill. As for the chips, they were oversalted and too few to fill up a small child. My burger was cold and I ate it so fast that I wouldn't think about even enjoying it. It just wasn't worth it. We quickly finished up and asked for the bill as we had plans. After another long wait on ten or so minutes, the waitress then arrived back at our table with the card machine. No paper bill and just handed it over with the amount to pay while waiting for us to finish. No part refunded or reconciliation to make up for the shambles. All she said was "sorry, I'm new" and giggled.
Very disappointing and we are not going to put our money into this over-expensive, poor-serviced and unprofessional place again. We can get better burgers at Burger King for half the price and way better service. Not recommended.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.