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“Good drinks, tiny chicken wings” 3 of 5 stars
Review of Hard Rock Cafe Oslo

Hard Rock Cafe Oslo
Karl Johansgate 45, Oslo 162, Norway
47 40 00 62 60
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Ranked #298 of 990 Restaurants in Oslo
Price range: $17 - $45
Cuisines: Mexican, Barbecue, Hamburgers
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Dessert, Dinner, Lunch, Breakfast, Late Night, Reservations
Contributor
16 reviews 16 reviews
7 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Good drinks, tiny chicken wings”
3 of 5 stars Reviewed June 27, 2014

It's Hard Rock Cafe so typical setup and decor. However, the menu stated "colossal chicken wings" so we ordered wings and a couple of drinks. Our drinks came, they were good but there was NOTHING colossal about the chicken wings we were presented with our order. Have drinks and order something else.

Visited June 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolinChambel, Public Relations Manager at Hard Rock Cafe Oslo, responded to this review, July 15, 2014
Dear Guest.
First i would like to thank you for taking the time to write about us here at Tripadvisor.
All feedback is important to us to get better in all areas. We are sorry that you didnt get the wings you expeceted and we are aware of the problem. We hope to give you a better experience on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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380 reviews from our community

Visitor rating
    55
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    42
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Contributor
15 reviews 15 reviews
11 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Meh”
2 of 5 stars Reviewed June 26, 2014

We were promptly greeted and quickly got a table about 10pm on a weekday. Kind of dead, but multiple TVs had the World Cup, so that's a plus.

Ordered the 'Colossal' chicken wings...they must have some seriously small chickens in Europe for these to be considered colossal. They were tasty though. We mentioned our surprise at the small size of the winglets to our server who said she would "let them know". Not sure what that means but my assumption is that our complaint has received all the attention it will get.

Prices in Norway are steep by US standard and a 25% sales tax doesn't help. But $70 US for 10 scrawny wings and two drinks doesn't work.

  • Visited June 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolinChambel, Public Relations Manager at Hard Rock Cafe Oslo, responded to this review, July 15, 2014
Dear Guest.
We are glad to here that you liked our venue and thank you for taking your time to write here. We have informed our kitchen manager about the wings and we will look in to the problem. Next time ou are around we hope to give you a better food experience.

Best Regards
Karolin Chambel
Sales & marketing coordinator
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Alexandria, Virginia
Top Contributor
216 reviews 216 reviews
154 restaurant reviews
Reviews in 73 cities Reviews in 73 cities
88 helpful votes 88 helpful votes
“It is a Hard Rock with Very Bad Service”
2 of 5 stars Reviewed June 1, 2014

Went to the HRC to get a pin and shirts for friends back home. I decided to have dinner in the outside dining area, a big mistake. It was Saturday evening at 6 PM, the weather was perfect and downtown Oslo was packed. After getting a table, it took over 10 minutes to get my first drink. My waiter was excellent, but overworked which leads to my rating. The HRC did not have enough wait staff to serve the number of people they seated. The food was typical of a HRC. I will not go back and cannot recommend the HRC Oslo unless they increase their staff to meet the requirements of the customer.

  • Visited May 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolinChambel, Public Relations Manager at Hard Rock Cafe Oslo, responded to this review, June 6, 2014
Dear Guest
We want to thank you for taking the time to review us here on TripAdvisor. We take all feedback seriously and we appreciate you taking your time to let us know your concerns.

We know about the problem, it was a day when we didnt have enough staff because off sickness. That is not an excuse to the problem and we have talked at our team and we have now taking action to make sure it dose not happen again. We are happy that you got to see that our servers are friendly and that you liked our staff . We are sorry for the inconvenient and hope that you will consider giving us another chance to show you that we can do better.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tromso, Norway
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“No thank you.”
2 of 5 stars Reviewed May 27, 2014

Went here with a group of friends back i March. We had to ask many times for more water and we did not get the food like ordered. When we was going to pay, the waiter kept running to other tables in between payments. When we told her that we were in a hurry, she just said that she "was kind of busy to". Only good thing about Hard Rock Cafe in Oslo was the location, the interior and the music.

  • Visited March 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolinChambel, Public Relations Manager at Hard Rock Cafe Oslo, responded to this review, June 6, 2014
Dear Guest.
We want to thank you for taking the time to review us here on TripAdvisor. We want you to know that we take all feedback seriously and we appreciate you taking your time to let us know your concerns.

We are glad to hear that you appreciate our location, music and the interior but we are sorry to hear that you and your friends did not get the experience you expected. We always try to deliver in the very best way but in your case we failed. We have taken up the issue with our team and hope that you will consider coming back so that we can give you the experience that all our guest should have.

Kind Regards.
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Oslo, Norway
1 review
1 helpful vote 1 helpful vote
“No security, closed 11.30 on big night... Never again!”
1 of 5 stars Reviewed May 26, 2014

On the night before the Rolling Stones concert in Oslo, of course we went to Hard Rock, thought we would have a great experience...
We got told the bar was closed at 11.20, how can that happen when the city was chivering of consert-people?
Every other place along Karl Johan was open late, and very welcoming.
They have 2 great bartenders, but no one at the door. People are passed out in there, but what can you except when you have NO security at the door on a night like this?
Never again!

  • Visited May 2014
    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarolinChambel, Guest Relations Manager at Hard Rock Cafe Oslo, responded to this review, June 6, 2014
Dear Guest.
We want to thank you for taking the time to review us. We take all feedback seriously and we appreciate you taking your time to let us know your concerns.

We had a miss communication regarding our guard for the night and we apologize for the bad experience it cost you. We promise you that we have looked in to the problem and taking action to make sure it dose not happen again. Our bartenders always try their best and are our stars. We are happy that you got to meet them and hope that you will consider giving us another chance to show you that we can do better.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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