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“Decent food, but the worst service ever.” 1 of 5 stars
Review of Mamma Pizza AS

Mamma Pizza AS
Dronnigens gate 22, Oslo 0154, Norway
+47 915 11 841
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Ranked #13 of 971 Restaurants in Oslo
Price range: $7 - $21
Cuisines: Coffee Shop, Italian, Pizza, Pasta
More restaurant details
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Delivery, Late Night
Description: MAMMA is a new restaurant concept that links the Italian street food to italian design, music, art and motors so as to create a showcase of the best that Italy has to offer.The customer remains immersed with all five senses in this unique atmosphere.just the time for a lunch break to soak in flavors, smells, sounds and perceptions, original Italian.
Oslo, Norway
Reviewer
3 reviews 3 reviews
3 restaurant reviews
7 helpful votes 7 helpful votes
“Decent food, but the worst service ever.”
1 of 5 stars Reviewed May 15, 2014

We went here to have some lunch and we order the pasta Ragu, they dont have that one for some reason he informs us. Well okey, no biggie, we order two other pastas a soda and a water for me, and pay for this right away, with a nice tip too btw, and take a seat at a table.

After 15+minutes of waiting for our pasta, and my water, the server comes over and tells us that they are out of pasta atm and it will take 20 more minutes!..
But if we want to we can take a pizza instead, that goes faster. So we take a look at the pizza menu, then he says that we have to pay the difference if we choose pizza, something like 20-30Nok more?! Because they could not deliver our pasta in time.. (And keep in mind the place was not bussy at all either)
Wow.. He doesnt say they are sorry and offer us some bread, or coffe or anything to compensate either, and on top of that he offers us a pizza instead but asks for more money? We say forgett about it we just wait for our pasta then.
Since we are really hungry we have to ask if we atleast can have some bread while we wait, since he didnt offer it to us. He says "but you didnt order that"... We ask for it anyway and say that we want some bread while we wait. We get it after 10minutes, and still no water fo me, i have to ask for that to.

Eventually after 40+minutes we get our mediocre pasta finally. And when we are about to leave he CHARGES us for the bread we got while waiting....
On top of the the only change he had to give back after paying for the bread was 55nok in 1nok coins!!

I have never experienced this low level of service and such a greedy waiter, if a resturant makes a misstake they should atleast offer some bread or free coffe, but they didnt do any of that and just tried to get more money out of us instead..

We will never go there again that's for sure.

  • Visited April 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luca Z, Manager at Mamma Pizza AS, responded to this review, May 22, 2014
Dear Johan,

We are really sorry for your umpleasant stay, and we hope you to come again in order to make you feel what other customers have experienced with us.
Please note that waiting time is quite common in restaurant especially as we do everything fresh on the moment after customers make their orders.
We just wanted to say that because of our mistakes you mentioned we made you an importsnt discount on the focaccia bread.
Regarding the episode about the money change, please understand that it might happen that we run out of change, instead of making you waiting he gave you the little money as a change. Of course normally we dont like neither to give little coins back and we will make sure that it will happen less and less.
So I hope you can understand and you are always welcome back.
Thank you,
MammaPizza Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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252 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Oslo, Norway
Senior Contributor
38 reviews 38 reviews
21 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
70 helpful votes 70 helpful votes
“Tasty pizza!”
4 of 5 stars Reviewed May 13, 2014

Even if this pizza joint is located in the grimier parts of Oslo city, it's definitely worth your while if you find yourself in the neighborhood. The pizza has a perfect thin and crispy crust, tasty tomato sauce, the right amount of cheese good toppings. It's not the best pizza I have ever had, but the pizzas served at Mama is of quality and the service is friendly and attentive.

  • Visited May 2014
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
9 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“great pizza; great service”
5 of 5 stars Reviewed May 10, 2014 via mobile

A clean and welcoming pizza store; friendly staff; delicious thin crust pizza. As far removed from a faceless pizza chain as you can imagine.

Visited May 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maastricht, The Netherlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent place”
5 of 5 stars Reviewed May 4, 2014 via mobile

Went there 2 days in a row and asked for take away
Excellent quality of food, excellent service, a place to be in Oslo

  • Visited May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
34 reviews 34 reviews
21 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Amazing pizza and service!”
5 of 5 stars Reviewed May 4, 2014

So tasty! Love this place. You can see that the owners have passion for what they do. The service is amazing, the music is cool and they even do take away!

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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