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“Amazing bed, brilliant room, but still missing something...” 4 of 5 stars
Review of The Thief

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The Thief
5.0 of 5 Hotel   |   Landgangen 1, Oslo 0252, Norway   |  
Hotel amenities
Ranked #1 of 86 Hotels in Oslo
Oslo, Norway
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Amazing bed, brilliant room, but still missing something...”
4 of 5 stars Reviewed April 15, 2013

It's great to see ambitious, new hotel projects in Oslo. The Thief opened to much fanfare, as it was looking to bring a level of modern designer luxury not offered anywhere else in Norway.

The last part of that sentence is key - in Norway. Norway is not a global hub for hotel excellence. Properties are often small, spartan, expensive, and lacking in service. I'm not sure why - great hospitality in Norway tends to be found in quaint, rustic experiences close to nature, not in city hotels.

So delivering something better than other city hotels in Norway is not an impossible task. And on this level, the Thief absolutely delivers. Given their clientele, the more important question is probably - how well does it stack up against world standards for this type of hotel?

The rooms are definitely the highlight. They are simply outstanding. A good size (enormous by Scandinavian standards), beautifully designed, with lots of excellent little touches. I like the in-room shopping thing, and all the appointments were absolutely first class by anybody's standards.

Great storage space, a safe, a little Samsung tablet for browsing (not that it actually worked that well) were all welcome touches. It's the first hotel room I've been in where I actually wanted to use the tea and coffee making equipment - everything was pristine, new and extremely clean. 10/10.

Their attempts to be whimsical and quirky (like the note on the spare pillow instructing you on when to use it) are fun - they don't feel too contrived or silly. All very good.

The bed is absolutely superb - one of the best I have ever slept on. The bathroom is very modern, premium and stylish. It's easily as nice as a bathroom in any top hotel around the world, my only complaint being that our toilet flushed a little too ferociously - once or twice the water escaped the confines of the bowl (ewwwwww). I was surprised this hadn't been tested properly.

The thing that is missing is the experience outside of your room. While the elevators are very lovely and artistic, the lobby is small (pokey-small, not boutique-small) and bland - it's a surprisingly unimpressive first impression for a hotel of this calibre. There are only two desks, which just doesn't seem like enough. Waiting to check in or check out is not something guests should ever be doing at this type of hotel.

The lounge spaces are very stylishly designed, the barmen on level two were suitably skilled and service-minded.

The breakfast experience was not particularly good - arguably not good enough for a hotel of this level. Service never rose above the typical, underwhelming level of Norwegian hotel service. We sat and waited five minutes for someone to come and offer us coffee or a drink. Nobody came. We asked a staff member near us, but he was more intent on setting the table next to us than helping us. On the second request, he eventually took our order.

I asked a staff member what time checkout was. He didn't know. He said he'd ask reception, and then I never saw him again. Breakfast food was mostly very good, but a little underwhelming in terms of variety.

The point of a hotel like The Thief should be to deliver an unforgettable experience, which means more than an amazing room. They are on the right track - the rooms and the beds really are magnificent - but they need to understand that an amazing hotel experience is about the total experience, and often that comes down to going that extra step and providing amazing service.

If they can aim higher than just providing slightly better service than the other hotels in Norway, this really will be a top world class hotel. I look forward to that day.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic G, Manager at The Thief, responded to this review, April 16, 2013
Greetings and many thanks for your very comprehensive review of our new property . Very glad you enjoyed your stay and great to hear so many positive comments regarding our rooms . Great attention to detail was spent on the design and comfort of our rooms and the recurring star of the hotel is The Bed . Were constantly improving the quality of our service and your remarks are much appreciated and well noted .
I will forward your thoughts to our staff and very much looking forward to your return

Dominic
Guest Relations Manager
The Thief
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375 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Midlands, UK
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 13, 2013

It's almost brand new and it's name refers to the history of the area (jail and execution of miscreants in an area once a dockside slum) rather than the £11 pints and $30 sandwiches Oslo is notorious for as Europe's most expensive city.
If you like London's Docklands or Manchester's Salford Quays, this hotel's location will appeal. Building is ongoing but unobtrusive in the hotel and a key highway is now in a tunnel.
Walking to a main station and shopping is not hard. Airport? 30 minutes on a train.
The hotel shares artworks with a nearby museum and hosts its own local works; art surprises lurk in places like lifts - did that picture just wink at me?
Rooms are high-tech - 42-inch plasma, Samsung tablet which will work the TV, DAB (digital) radio iPod dock, Tassimo coffee maker yet they still(!) charge for wifi. Room lights are automatic and have several preset settings though my bathroom took ages to darken. Complaints are few; all I could come up with was an occasional delay in hot water reaching the shower - check the matrix, please, engineer and an almost cold breakfast buffet; the nice selection needs more than heat lamps above to keep it hotter. Some sort of bain-marie, please, executive chef.
If you can afford the city, The Thief is worth a look.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic G, Manager at The Thief, responded to this review, April 18, 2013
Greetings and many thanks for your review of The Thief . Great to hear that you enjoyed your stay and the comfort of your room . You are correct in saying that the area has a very long history where hundreds of years ago sailors , vagabonds and ladies of the night made the area one of excitement and mystery . We´re now in the final phase of creating an splendid new waterside location and as you mentioned The Thief has blended in quietly . Your thoughts concerning the breakfast will be forwarded to the kitchen as your feedback is essential to the improvement of our service .
Looking forward to your return

Dominic
Guest Relations Manager
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Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 9, 2013

The Thief was a recommendation from a Norwegian friend; and I cant tell you how excited we took his advise. The hotel is located in the waterfront area (Tjuvholmen) of Oslo which offers a wide range of high end dining and shopping options.

The hotel is amazingly decorated with modern art which is curated in part from he Astrup Fearnley Museum of Modern Art which is within a 5 minute walk from the hotel. As a part of our package we were able to access the museum and view the exhibits.

The rooms were immaculately decorated and they had possibly the largest selection of in room amenities I have ever seen. Our room had a small balcony which over looked the Museum and canals which lead out to the harbor. Every though has been put into the design of the room to blend art and technology without being too over bearing. I was particularly impressed with the in room television system which you could control via a tablet PC.

The staff were very friendly and helpful. They arranged to get us a nice taxi out to the airport on our departure and were very helpful in assisting us with our needs during the stay. The staff were kind enough to arrange drinks for us while we were waiting for our flight home, even though the bar was closed. Great service and personal attention provided.

If you like modern art and a hip environment I would highly recommend this unique boutique hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic G, Manager at The Thief, responded to this review, April 9, 2013
Greetings and many thanks for your comprehensive review of our new property . Were very pleased to get feedback on our rooms as we´ve paid great attention to detail including the design and comfort that we consider to be essential for a great hotel stay . Our partnership with the Astrup Fearnley Museum allows our guests free access to one of the greatest modern art museums in Europe . It also provides us with some great art work that we display in the hotel . I ail forward your thoughts to my colleagues and looking forward to your return

Dominic
Guest Relations Manager
The Thief
Report response as inappropriate
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Stavanger, Norway
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 9, 2013

I loved this hotel. It is the best hotel experience I have had in a looong time. The feel is modern, artsy but still warm and cozy. Great service, excellent beds and a beautiful well equipped room. Finally someone raised the bar for the norwegian hotel standards. Treat yourself to a stay at this place.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic G, Manager at The Thief, responded to this review, April 9, 2013
Greetings and many thanks for your review of The Thief . Were very happy to hear that you had such an an enjoyable stay . Feedback from our guests is an essential part of our development and we appreciate the time you have taken and your positive comments .
Looking forward to your return

Dominic
Guest Relations Manager
The Thief
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
5 of 5 stars Reviewed April 8, 2013

The Thief is a first-class boutique hotel with classy ambiance, delicious food, and a central location. It is one of the most comfortable stays I have had at a hotel in recent memory - they give thoughtful consideration to all of the details required in a experience of this caliber.

The location is as good as the ambiance as well - you are situated on a hip new island with food, drink, and one of the best art museums in Scandinavia.

Absolutely stay here if you can.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic G, Manager at The Thief, responded to this review, April 4, 2014
Greetings and many thanks for your review of our new property
Very glad you enjoyed your stay and you comments concerning the comfort of The Thief were very pleasing
As you mentioned were located on a brand new peninsular called Tjuvholmen in the Oslo Fjord . The Astrup Fearnley is museum that we collaborate with and your room key gives you free entrance to the finest modern art museum in Scandinavia

Looking forward to your return

Dominic
Guest Relations Manager
The Thief
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

I LOVED this place. I see that a few other reviewers talk about it's being "trendy," - but what I felt more was a love of art, which may come across as trendy to some. I could see that people paid attention to details throughout the hotel - not just the public spaces. The building sits in an oasis of modernist architecture, and it, itself, a lovely space.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic G, Manager at The Thief, responded to this review, April 3, 2013
Greetings and many thanks for you feedback . Were very glad to hear that you had such an enjoyable time at our new property . Were very proud of our art profile & collection . Were also very fortunate to have the Astrup Fearnley Museum as a partner and our exchange program with them give us access to some truly great pieces of art . I will forward your thoughts to my colleagues and looking forward to your return

Dominic
Guest Relations Manager
The Thief
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
1 review
5 of 5 stars Reviewed March 30, 2013

Decided to celebrate Valentines on THE THIEF. Excellent service from the Manager on Duty that took care of all the practicalities with roses, champagne, strawberries in the room when we arrived. The room was very nice and comfortable - beautifully designed. THE THIEF is also very dog-friendly and made sure he had a bed and food/water dishes from MiaCara, plus they have a dog-walker service which was perfect as we could enjoy our amazing 9 course dinner at Frk K prepared with great care and perfect visual presentation.

Everything was of the most enjoyable quality and I'm really looking forward to come back to THE THIEF another time.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominic G, Manager at The Thief, responded to this review, April 3, 2013
Greetings and many thanks for your thoughts on The Thief . Very glad to hear that you enjoyed Valentines evening and that we provided a warm & friendly service . As you know we have a special program for dogs ( VID ) and our local trainer / dog walker is a true canine lover . Will forward your thoughts to my colleagues
Looking forward to your return

Dominic
Guest Relations Manager
The Thief
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Thief

Address: Landgangen 1, Oslo 0252, Norway
Location: Norway > Eastern Norway > Oslo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 86 Hotels in Oslo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Thief 5*
Number of rooms: 119
Official Description (provided by the hotel):
Stepping into THE THIEF is sure to rob you of something. Something familiar and shall we say, enslaving at times. And the thing is that the hotel is so good at it… that you might not notice until the end. You suddenly find yourself engaged in a world of new impressions: cutting-edge art, architecture and world-class gastronomy.And then it hits you, what’s been stolen from you…you haven’t had a single thought about your very long to-do list, the responsibilities at home, the everyday worries. ... more   less 
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