I recently spent 4 nites at this hotel, located in Oslo's city centre, whilst on a business trip. The location was excellent - close to tram and T-Bane stops and in walking distance to any number of restaurants.
My client had booked a larger room, with double bed, but when I arrived the desk clerk seemed to know nothing about it and gave me a tiny, single bed room. When I mentioned the room to my client they were astonished as they had specifically asked for a room with a double bed - and they called the hotel to complain. When I got back, after considerable confusion at the front desk, I was given a bigger room. But even then, it was pretty small.
My room(s) were on the 7th floor. The first room was an inside room, and while I did hear the hum of the AC units, it was pretty quiet. The second room was overlooking the tram stop but was relatively quiet. The bed was OK, but I was kind of disappointed to find only one pillow.
The hotel looks tired and in need of a big refub. The carpet outside the breakfast room and elsewhere was thread bare. Unlike all the other THON hotels I stay at, there was no underfloor heating in the bathrooms. Breakfast was the same as I got at other Thon hotels, but the service was underwhelming. The fried eggs (which are so lovely at the Thon Rosenkrantz in Bergen) were rubbery and had been in the service dish for way too long. The bran flakes I had on another day were stale.
The location of the hotel was excellent, but the overall experience was pretty mediocre. If I get a chance, next time I come to Oslo, I would pick another Thon Hotel.
Ask for a quiet room - the staff know the ones that are noisy. IN general, higher up is less noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us and come with feedback. I am aware that the hotel is getting a bit worn and therefore we shall start with total renovation this june. All rooms and bathrooms shall be new, in addition, we will build a lounge and gym. Hope with this you come back and see the result when we finished in 2014.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.