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“Poor expectations management” 3 of 5 stars
Review of Frogner House - Skovveien 8

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Frogner House - Skovveien 8
4.0 of 5 Hotel   |   Skovveien 8, Oslo 0257, Norway   |  
Hotel amenities
Ranked #11 of 86 Hotels in Oslo
Moscow, Moscow City, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Poor expectations management”
3 of 5 stars Reviewed August 20, 2013

"Frogner Apartments" position themselves as a high-class apartment complex with hotel-level service and accomodation. While the "look and feel" of the location are above average (good location, clean rooms, excellent room design, general cosyness), the service, or the absence of it, was definitely not what we expected for such a price.

It turns out that the rooms are cleaned only every seven days (not sure if there are guests that are willing to stay for over a week at all for such prices);
We asked for an extra shampoo and shower gels, and eventually did not get them, despite reception's promises; I suppose the guests should also bring their toilet paper, once the initial roll is over;
We had to empty the trash ourselves at check-out;
Also, the reception was not client-oriented enough, in my opinion.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeneT846, Front Office Manager at Frogner House - Skovveien 8, responded to this review, September 11, 2013
Thank you kindly for your review. We are sorry to hear that your experience did not meet your expectations. We do continuously work to improve our service and all feedback is important to us. As we are serviced apartments, our services will vary from a hotel , however we will continue to look at ways to improve the communication of this information. We hope to welcome you back at a later stage. Frogner House Team.
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136 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2013

I recently stayed at Frogner House, Skovveien, 8, for a week and the apartment and the friendly service are of a very high standard. Frogner is a great location with easy access to trams, buses and trains together with shops, cafes and restaurants just outside the door.
This all makes it the perfect place to stay in Oslo.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeneT846, Front Office Manager at Frogner House - Skovveien 8, responded to this review, September 11, 2013
Dearest Brissy familly, thank you kindly for your review. we are so happy to hear you enjoyed your stay. Lovely to welcome travelers from all over the world. We like to welcome our Aussie mates back here any day! Frogner House Team.
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Portsmouth, New Hampshire
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 1, 2013

Desiring quality and affordability in Oslo ( sometimes a very expensive city for hotels ) I came across Frogner House. I was so pleasantly delighted. In short, my stay was as if I was staying at a private club or exclusive residence. I felt very "at home". The location is simply perfect - only minutes walk from the tube ( Theatre Stop ) and perhaps 10 minutes downtown. Safe area, stylish and all around delightful at a good price.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeneT846, Front Office Manager at Frogner House - Skovveien 8, responded to this review, September 11, 2013
Dear Skydiggy, Thank you kindly for your review. We are so pleased to hear you felt at home as this is our intention. we hope to welcome you back in the future. Frogner House Team.
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Tržič, Slovenia
1 review
5 of 5 stars Reviewed July 14, 2013

Frogner apartmens are near the city centre, you have easily access to tram or bus or metro, they are nice for families with young children (shops just around the corner, available washing mashine) and the staff is friendly.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LeneT846, Front Office Manager at Frogner House - Skovveien 8, responded to this review, September 11, 2013
Dear Barbara, Thank you kindly for you review its valuable to us. WE are pleased to hear you enjoyed your stay and we hope to see you back here. Frogner House Team
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Arlesheim, Switzerland
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 8, 2013

We staid in Oscarsgate 86, which seems to be pretty new. Our family of 3 easily fitted into the appartment, and everything was there - often in these type of facilities, you miss the extra bits, e g a good equipped kitchen or a good washing machine etc... But everything there, really great. The apartment is pretty cosy, and we had a small supermarket and a very good bakery in short walking distance. We walked to the city center, but there is also a tram station close by...
It's not cheap, but hey, this is Oslo! Instead of paying a lot for a hotel (with the uncomfortable extra-bed, which is always a problem for us, being three persons), we would easily choose this facility again. Well done!

Stayed July 2013, traveled with family
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LeneT846, Front Office Manager at Frogner House - Skovveien 8, responded to this review, September 11, 2013
Dear Thomas and family, we are so happy to hear you enjoyed your home away from home. Oscars gate we agree is a lovely new addition to our several homes in Oslo. Hope to see you again! Frogner House Team
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Brussels, Belgium
Top Contributor
50 reviews 50 reviews
32 hotel reviews
Reviews in 36 cities Reviews in 36 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 3, 2013

What a beautiful apartment! When we walked in, our first thought was “We could easily spend a week here.” The apartment is very tastefully decorated. The kitchen with sitting area is large and well equiped (even a dishwasher). The bedroom is even larger and also had a sofa bed (as we were travelling as a family with 2 children). The apartment had 2 bathrooms.
We slept on the 2nd floor and did not have any street noise. Reception was very efficient and friendly.

The apartment is within 15 mins walking of Aker Brygge (so plenty of restaurants nearby). Free wifi available.

I rarely rate places as excellent but this one clearly is excellent. I would definitely consider staying here again in future and would recommend this place to friends. Great value for money (not only to Norwegian standards).

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeneT846, Front Office Manager at Frogner House - Skovveien 8, responded to this review, September 11, 2013
Dearest Belgian family, We are so so pleased to hear you enjoyed your stay with us and that you would have liked to stay longer. We have limited amount of the apartments with two bathrooms however you got the pleasure to experience this. However this being said all the apartments are well equipped and have the same standard with dishwasher etc. We hope to welcome you back in the near future. Frogner House Team.
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United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed July 2, 2013

Great location, well-appointed comfortable accommodation. Our room would have benefited from from a little more storage space for clothes but we were here only for a few days so we coped.
Good kitchenette - if you're there for a week well worth self-catering to significantly cut down the cost of dining out (and there are plenty of local supermarkets to source), but for three days it's a difficult call to make.
Would stay here again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeneT846, Front Office Manager at Frogner House - Skovveien 8, responded to this review, September 11, 2013
Dear Kitbasher,
Thank you kindly for your valuable review. We certainly hope to welcome you back next summer!
Frogner House Team
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Additional Information about Frogner House - Skovveien 8

Address: Skovveien 8, Oslo 0257, Norway
Location: Norway > Eastern Norway > Oslo
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#6 Luxury Hotel in Oslo
#6 Best Value Hotel in Oslo
#7 Business Hotel in Oslo
#9 Romantic Hotel in Oslo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Frogner House - Skovveien 8 4*
Number of rooms: 60
Official Description (provided by the hotel):
Frogner House offers you fully furnished serviced apartments imbued with more than 100 years' worth of homey atmosphere in the very heart of the most up-market neighbourhood in Oslo, Frogner.We offer Free WIFI, free laundry facilities, disounted breakfast at a nearby cafè, and the comfort and freedom you appreciate in your own home.Your home when you are not! ... more   less 
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Also Known As:
Frogner House Hotel Oslo
Frogner Hotel Oslo

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