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“Oh dear, this is disappointing” 2 of 5 stars
Review of Clarion Hotel Royal Christiania

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Clarion Hotel Royal Christiania
4.0 of 5 Hotel   |   Biskop Gunnerusgate 3 | PB-768 Sentrum, Oslo NO-0106, Norway   |  
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Ranked #25 of 86 Hotels in Oslo
Derbyshire
Top Contributor
115 reviews 115 reviews
54 hotel reviews
Reviews in 57 cities Reviews in 57 cities
58 helpful votes 58 helpful votes
“Oh dear, this is disappointing”
2 of 5 stars Reviewed March 25, 2013

I used to visit Oslo regularly and the Christiania was may hotel of choice, in fact i'd rate it as one of the top five hotels I've stayed in around the world, but that was 10 years+ ago. After such a time in the city I was really looking forward to visiting again, but I left feeling really let down.

The positives were the friendliness and helpfulness of the staff; absolutely fabulous and couldn't be faulted, breakfast was excellent and the location by Oslo S & the tram/metro intersections is great.

The negatives are based upon expectations of this type of hotel. The room was dingy and unloved, chippings off the wall, red stains on the carpet (hopefully wine & not blood), fittings missing, cracked tiles in the bathroom. There were no toiletries in the bathroom, I'd expect that from a budget hotel, but here? I showered in the morning but the water was at best lukewarm.

I wouldn't stay here again; how the mighty has fallen!

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilde R, Guest Relations Manager at Clarion Hotel Royal Christiania, responded to this review, April 8, 2013
Dear raetia,

We are so sorry to hear that your latest stay was disappointing. We understand that you were looking forward to visit us again after 10 years.
We have during the last years renovated many of our rooms, and this is an ongoing project. We sincerely hope that we will get the pleasure to see you as our guest again. Please ask for a new renovated room for your next visit, and we will be happy to accommodate this.

It is great to hear that you are satisfied with our service, staff and breakfast. We want all our guests to have a good experience when visiting us.
Thank you for giving us this feedback.

Hope we get the opportunity to see you again soon, and then we will show you that the mighty has not fallen :-) Welcome back to Clarion Hotel Royal Christiania!

Kind Regards
Hilde Rottem-Johansen
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881 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Porsgrunn, Norway
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 18, 2013

We stayed here one night on a weekend. We has a deluxe room, which was nice and spacious, with a street view. The room was clean and bright, but there was some noice from the street below. There was also poor isolation towards the corridor, so you could hear everything that went on in the corridor. There was a bit delay at check-in, but it was resolved quite fast. Breakfast was comprehensive, like most Oslo hotels, but also very crowded and noisy. All in all a fair choice for Oslo city centre, and location is good, but it is situated on a very busy street. This hotel is definitely not among my top choices though, at the rates offered.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilde R, Guest Relations Manager at Clarion Hotel Royal Christiania, responded to this review, April 8, 2013
Dear KL_Oslo,

Thank you for taking time giving us this feedback after your stay.
We are very pleased to hear that you are satisfied with our great choice at breakfast. We are sorry about the delay at check-in time, great that this was resolved fast.
We are located in the center of Oslo, a perfect location, but then unfortunately some rooms may get some noise from the streets. Please ask for a room on our higher level on your next visit, and we will be happy to accommodate this.

Welcome back to Clarion Hotel Royal Christiania!

Best Regards
Hilde Rottem-Johansen
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

Very pleasant, suited our purpose of a quick get to know Oslo close to opera house, shops etc...very convenient for early morning departure by train to Bergen... Clean room, comfortable beds and very pleasant hotel staff. Early bird breakfast.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilde R, Guest Relations Manager at Clarion Hotel Royal Christiania, responded to this review, March 18, 2013
Dear Guest,

Thank you for posting this nice review after your stay at Clarion Hotel Royal Christiania!!
We are very pleased to hear that you enjoyed your stay and we hope that had a nice trip to Bergen.

Welcome back again - hopefully we will see you soon!! The spring and summer in Oslo is great!!

Best Regards
Hilde Rottem-Johansen
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1 review
4 of 5 stars Reviewed March 13, 2013 via mobile

Nice room, but has problem with sound and air isolation - cold and noisy
Should have at least shampoo in bathroom for the price paid. Difficult to catch lift that takes to gym and relax area ( only 1 from 4 goes to relax area, but you can't select to call only that lift)
Great gym as for hotel and very good breakfast

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilde R, Guest Relations Manager at Clarion Hotel Royal Christiania, responded to this review, March 18, 2013
Dear Aivulis,

Thank you for taking time posting this review on TripAdvisor, this is much appreciated!

We are happy to hear that you enjoyed your stay and that you like our rooms. We have amenities available, please ask for this next time, and we will be happy to provide this for you.
Because of the building structure, only one of our elevators goes down to the Relax & Fitness area. We have marked this elevator, and the best way to get this elevator, is from the Lobby level.
We are very pleased to hear that you find our gym and breakfast great!!

Welcome back to Clarion Hotel Royal Christiania - hope it will be soon!!

Best Regards
Hilde Rottem-Johansen
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Oakham, United Kingdom
Top Contributor
200 reviews 200 reviews
73 hotel reviews
Reviews in 80 cities Reviews in 80 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed March 13, 2013

We stayed 2 nights as part of a Hurtigruten package. On advice from Trip Adviser reviewers we asked for a room high up, in the new part of the hotel, overlooking the atrium rather than the busy street. In the event we were given a room on the 9th floor at the side of the building, so a partial street view but it was quiet. The hotel is situated on a busy crossroad in central Oslo across from the railway and bus stations. (These are accessed through shopping malls and are not well signposted). It is well-placed for most of the tourist attractions. The room was small with an easy chair, chair and table, wardrobe with hanging space, flat screen tv, tea and coffee making facilities, iron + board. The good size bathroom had a walk-in shower and non-slip tiled floor; liquid soap, body wash and tissues supplied. As with most hotels, despite pious little notices about wanting to save the planet, our towels were changed daily regardless. Why? Comfortable large bed, easy to operate, quiet air-con. The atrium on the first floor is the dining area and, as usual in Norway, a comprehensive beakfast was available, from fresh fruit to cooked while you wait and, a big plus, surprisingly good tea made with water from a machine.

Room Tip: Read previous reviews.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilde R, Guest Relations Manager at Clarion Hotel Royal Christiania, responded to this review, March 18, 2013
Dear Guest from UK,

Thank you for this nice review after your stay in Oslo. Clarion Hotel Royal Christiania has the perfect location in the center of Oslo - we are happy to hear that you enjoyed this.
We want to take responsibility for the environment, and we will follow up on your comments with the towels. Thank you for reminding us to keep focus on this.

Great that you had a good start of the day ,with our breakfast and a good cup of tea. Hope to see you again soon. Thank you for great pictures :-)

Welcome back to Oslo and our Hotel!!

Kind Regards
Hilde Rottem-Johansen
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Bergen, Norway
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 12, 2013

We stayed at the hotel from Friday to Sunday, and during that weekend the room was not cleaned.

The shower was clogged. We were told that this would either be fixed, or we would get another room. But nothing happened.

We did not get our pre-booked room service package, despite the fact that we mentioned it to the receptionist during the stay.

We had prepaid the room, but still had to pay at checkout. Having documented that we had actually paid the room twice, we got refunded one amount.

As you can see, we had more negative experiences than positive ones.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilde R, Guest Relations Manager at Clarion Hotel Royal Christiania, responded to this review, March 18, 2013
Dear Guest from Bergen,

Thank you for your feedback after your stay. We are very sorry to hear that we did not meet your expectations. Please contact me directly, and we will be happy to look into this matter.
We want all our guests to have a good experience when staying at Clarion Hotel Royal Christiania.

Looking forward to hear from you again - Welcome back to us!

Best Regards
Hilde Rottem-Johansen
hilde.johansen@choice.no
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Trondheim, Norway
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 9, 2013 via mobile

I stayed at a suite at this hotel i june. This room had windows from the floor and all the way up, about 3 meters. And electrical curtains that was out of order. In Oslo. In June. Not a very good combination. I got a new room the next day, they didn't fix this during the night - but I got a ordniary room and not a big one with good working facilities.
I know they are redecorating so ask for a "new" room.
The breakfast is big, but it is very noisy there. Not a placefor a long breakfast to start the day slow - you'll get a headache ;-)

  • Stayed June 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilde R, Guest Relations Manager at Clarion Hotel Royal Christiania, responded to this review, March 18, 2013
Dear Guest from Trondheim,

Thank you for taking time giving us this feedback after your stay at Clarion Hotel Royal Christiania last summer.
We are sorry to hear that the curtains was out of order in your room, and that we was not able to give you a new room with the same size.
We hope that you enjoyed your stay in Oslo in the warm weather we had last June, we love good Norwegian summer :-)

Hope to see you in Oslo again this summer - do you know that we have a pool?
Welcome back to Clarion Hotel Royal Christiania!!

Best Regards
Hilde Rottem-Johansen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Royal Christiania

Address: Biskop Gunnerusgate 3 | PB-768 Sentrum, Oslo NO-0106, Norway
Phone Number:
Location: Norway > Eastern Norway > Oslo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Oslo
#12 Luxury Hotel in Oslo
#16 Business Hotel in Oslo
#22 Romantic Hotel in Oslo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clarion Hotel Royal Christiania 4*
Number of rooms: 532
Official Description (provided by the hotel):
Welcome to Norway's second-largest hotel which, with its 532 modern rooms and 21 conference rooms, creates a dynamic meeting venue right in the heart of Oslo. The hotel's central location is one of the reasons for its success; opposite Oslo Central Station and the airport express train, and with the city's shopping opportunities and attractions right outside the door. Oslo's main street, Karl Johansgate, is only a 100 m walk from the hotel. ... more   less 
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Also Known As:
Clarion Royal Christiania
Clarion Hotel Oslo
Clarion Oslo
Oslo Clarion

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