We arrived in Tromso at 13:00 on June 22nd but we were asked to come back after 15:00 in order to check in (!). We checked in for the first time 17:30. The room we were given had not been cleaned at all, bed was not made, towels not replaced, garbage not removed. Initially we were told that we had to wait until the cleaner was contacted and the room was cleaned!!!! Fortunately for us the cleaner could not be found and someone would be sent later. So we were given another room on the same floor...Bad luck! The second room was occupied and we gave a shock to the poor guy who was (fortunately only) sleeping there when we entered! Back to reception and the comment was "please try room...X". No way we could "try" again so the reception girl went upstairs to confirm for herself. The 3rd room was the right one! The second night we stayed at the hotel (June 25th arriving at 23:30) there was no issue at all. Apart from this incident the room was clean although small. We were expecting this as the hotel link was clear about it. Not accepting cash in the hotel did not create any problem as use of cards is widely spread in Western/Northern Europe.
Not sure of course if our first night's incidence was an one-off one or something else happens more frequently in Smarthotel. In any case extra care should be taken by Management as the there may not be a second chance to visit Tromso again soon...Additionally, we would expect at least a free breakfast (if not a free night). At least this is what happens with other hotels in similar cases. At least we received apologies which we have no reason to doubt about....
- Official Description (provided by the hotel):
- Situated in central Tromsø, this hotel is just 200 metres from Storgata shopping street. It offers brightly decorated rooms with free Wi-Fi access and a flat-screen TV. All rooms at Smarthotel Tromsø have Dux beds, a work desk and a private bathroom with shower. Light dishes like sandwiches and salads are available in the lobby shop. Tromsø Smarthotel offers an ironing service and a 24-hour reception. The Hurtigruten Terminal and Polaria Aquarium are both 8 minutes’ walk away. The Polar Museum is 800 metres from the hotel. ... more less
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