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“Close to everything” 4 of 5 stars
Review of Thon Hotel Polar

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Thon Hotel Polar
3.0 of 5 Hotel   |   Gronnegata 45, Tromso 9008, Norway   |  
Hotel amenities
Ranked #5 of 17 hotels in Tromso
Oslo, Norway
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Close to everything”
4 of 5 stars Reviewed August 7, 2013

Located right in the city center, it was the perfect choice for us. We got a huge, bright room, with a nice bathroom. The only slightly negative was the breakfast buffet, which didn't offer many choices for us who are vegan or lactose intolerant. Being used to at least a soy milk option at all other Thon hotels I've stayed at, I was surprised. The staff was incredibly helpful and service minded.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AidSchei, General Manager at Thon Hotel Polar, responded to this review, August 12, 2013
Thank you for choosing Thon Hotel Tromsø during your recent visit to Tromsø.
We are so pleased to hear that you enjoyed your stay and that our staff, service and location met your expectations.
Your comment is taken on to the breakfast manager.

We hope to see you back again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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267 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kiev, Ukraine
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 28, 2013

Locates in the city center, and as all Thon hotels, has good quality of rooms (clean, good equipment) and good service. Breakfast is served in Egon restraunt and is good as well.
The only one thing could be improved in my opionion - the windows are locked so if you want fresh air - you're not able to get it.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AidSchei, General Manager at Thon Hotel Polar, responded to this review, August 5, 2013
Thank you for choosing Thon Hotel Polar during your recent visit to Tromsø.
We are so pleased to hear that you enjoyed your stay and that our staff, service and location met your expectations.

Some of our rooms face too close to neighboring buildings. The rooms are required to have fire window and can not be opened.
We hope to see you back again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moss, Norway
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 7, 2013

This is a budget hotel so we know what to expect, and in that regard they give more than adequate value. The breakfast is eaten in the restaurant (Egon) next door, and it is really nice and well above what we expect from a budget hotel.

We had a room facing a back alley (room 225), so the only view we had was another building. But that was perfectly fine as it was quiet at night and we where only in the room to sleep.

The room itself is really well kept (it should be, the hotel is only a few years old. The floor is hardwood and the bathroom is tiles only.

The problems we had was with the bed and the heating system. The bed was so soft that when either me or my wife turned over in our sleep, the other would wake up due to all the motion. It was almost like being back in the 80's when waterbeds was all the rage.

The other major problem we had was with the ventilation. We turned the A/C as cold as we could get it, but it was like it was not working at all. Normally this would not be a problem in Tromsø, as you would only open a window (even if it according to the locals was so hot outside that they where melting away, it was only 15 degrees Celsius at night). However the windows could not be opened! We ended up waking at night in a room that was extremely hot and where the air felt extremely thick.

I would stay at this hotel again, but I would make sure that I got a room where the ventilation system worked.

Room Tip: Make sure you get a room where the ventilation system works and the bed is not too soft.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AidSchei, General Manager at Thon Hotel Polar, responded to this review, June 13, 2013
Thank you for your feedback and for choosing Thon Hotel Polar during your visit to Tromsø.
We are sorry to hear that we were unable to meet your expectations.

We have received great feedback on our beds, and regret that they have not been satisfactory for you.

Some of our rooms have fire window, they can not be opened. Ask for a room that opens next time you book hotel accommodation.
We hope to see you back again in the near future
Welcome back!
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Los Angeles, California
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 30, 2013

Like some other Thons, the appropriately-named Polar hotel has an Egons restaurant built into it that provides a good breakfast and nice seating. The immediate area is safe but a tad seedy. A sex shop is next to the hotel entrance. (There is a different Thon's hotel across the street). Downtown Tromso is small so this hotel is centrally located but so is everything else.
Negatives: The hotel needs a freshening up. Threadbare carpets ants stained walls. Not spic and span.
Our room was spacious if spartan. But it was dirty. Bathroom cabinet interiors were dirty and had hairs on the shelves. Yuck. Dresser shelves were incredibly dusty. And I am not a neat freak. 3 ceiling bulbs were burnt out. Again, poor maintenance.
I suppose it's a good value but I'd never stay here again.
And no ice, despite being "polar"

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AidSchei, General Manager at Thon Hotel Polar, responded to this review, June 7, 2013
Thank you for taking time to comment on your stay with us. We are pleased to hear that You enjoyed Egons good breakfast and nice seating.
We are sorry to hear that Your room was dirty.
Your comment is taken on to our responsible for cleaning.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fribourg, Switzerland
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 25, 2013

Considering this is an "economic" hotel, it is a very good one. The rooms are small but clean. The breaskfast is fantastic at the Egon! Also, the staff is really friendly and helpfull. We had to leave the hotel very early in the morning, so we didn't have time for breakfast. The staff, when booking the taxi, offered us to give us a "take away" lunch.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AidSchei, General Manager at Thon Hotel Polar, responded to this review, May 28, 2013
Thank you for your positive review. We are delighted to hear that your stay was such a success, and hope to see you back again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bochum, Germany
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 10, 2013

As mentioned by other reviewers, the hotel location is a big plus. When you are on a short trip and do not want to waste a lot of time traveling this hotel can be a good option. The staff were friendly and helpful. The room was ok - not very congested but I would have preferred more storage space for our luggage. What I didn't like was having to go in to the shower cubicle every time I needed some soap to wash my hands. A small bar of soap near the wash basin couldn't have been that much of an expense even for a budget hotel.
Loved the restaurant's decor and ambiance. As a vegetarian, breakfast options were limited for me, however my non-vegetarian husband seemed happy with the breakfast spread.
I might go back if I got a very good deal but I would also keep an eye on other options.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AidSchei, General Manager at Thon Hotel Polar, responded to this review, April 15, 2013
Thank you for taking time to comment on your stay with us.

I have forwarded your comment to our Technical Department. It should be hand soap by the sink.

We hope to see you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roeselare, Belgium
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 8, 2013

Friendly young lady checked us in, everything went smooth. The room was small but acceptable. Everything was clean. The breakfast was served in the adjacent restaurant and was really incredible. And I would suggest you eat a large breakfast, because eating out in Norway is very expensive. We only stayed 1 night. Location is close by to the domkirke, the small sopping mall, the tourist center and the Tromso tunnel parking.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Thon Hotel Polar

Also Known As:
Thon Hotel Tromsø
Address: Gronnegata 45, Tromso 9008, Norway
Location: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 17 hotels in Tromso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Thon Hotel Polar 3*
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