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“Lovely cosy hotel!” 5 of 5 stars
Review of Clarion Collection Hotel With

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Clarion Collection Hotel With
3.5 of 5 Hotel   |   Sjogata 35-37, Tromso 9291, Norway   |  
Hotel amenities
Ranked #1 of 18 Hotels in Tromso
GreenLeadersPlatinum level
Birkdale, United Kingdom
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Lovely cosy hotel!”
5 of 5 stars Reviewed October 12, 2013

Myself and my fiancé stayed here for three nights as a base for our Northern Lights hunting. I wasn't expecting much having read some reviews saying the hotel was a bit dated. I was however pleasantly surprised! As you enter you come into a lovely warm cosy lobby which makes you feel at home straight away.
We stayed in a superior double room on the third floor overlooking the harbour. The room again was lovely and warm and cosy. The bed was super comfy and the view was superb. Everything in the room worked well and the shower was fab!
The hot drinks throughout the day were a great touch when you are coming in and out of the hotel and the waffles were a lovely bonus too! Evening meal was perfectly adequate and there was plenty for all tastes (bad in mind this is a blessing when you realise the price of eating out in Norway!)
The hotel is ideally situated and is close to all the main attractions and there are plenty of shops to have a browse at in town. It's also handy for the airport, there are buses which take you there for 40-70kr although we hopped in a taxi which cost 150kr.
The gym and sauna also looked great on the too floor although we did not get round to using this.
Overall the best thing about this hotel was it felt like home for three days, it was so cosy and relaxed and the staff were all very friendly and helpful. I would definitely recommend this hotel and we shall definitely visit again if we return to Tromso!

Room Tip: Choose a superior with a harbour view
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, October 23, 2013
Dear traveler,

Thank you for your feedback!

We always try our best to give our guests a good stay, feel at home!

Best regrads from the staff of Clarion Collection Hotel With!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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845 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed October 8, 2013

The only bad thing about Norway is that the chance to write "excellent value" is rarer than an undercooked reindeer steak. But this hotel is. I booked as part of a flight/hotel package, and I got a good deal (for Norway).
The hotel's (standard) rooms aren't huge, but super clean, comfy and with everything you need. The breakfast is great, and the free afternoon waffles, constant tea and coffee and evening meal becomes increasingly attractive as you realise just how expensive everything else is when you go out. I was even charged less for a beer (from a can) than I was in the pub.

But what makes this hotel - and perhaps it's just Norway in general - is the amazingly helpful and friendly staff.

From a kept plate of food because I was arriving late to a (very late) check out for my afternoon flight home so I could have a shower after a morning's hiking, nothing was too much trouble. You feel treated like a friend.

Obviously I'm sure that for more money there are even better hotels in the city, but I have no hesitation in ticking 'excellent', because this place is more than just 'very good'.

And if you're in any doubt about whether to visit Tromso in general, then do. Fabulous place.

Room Tip: Fifth floor has good view even facing away from the harbour. No noise issues. The Sauna/Gym offers a...
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, October 23, 2013
Dear guest,

Thank you so much for this feedback!

Hope to see you again in the northern lights season!

Best regards from the staff of Clarion Collection Hotel With!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 7, 2013

When I stayed at the hotel, there was only a desk in the lobby and the lift was out of service. I was travelling light and could manage to get my luggage up to my room with the stairs, but as a single female traveller, it would have been good to at least have been offered some assistance. Similarly, there seemed to be a lot of random people sitting on scattered chairs in the lobby just asking guests questions as we walked in. It was a strange experience but I assume that once the work is complete these issues will no longer exist. The room itself was reasonably sized and had a beautiful view of the Arctic Cathedral. The location was also perfect and I walked everywhere. As a single traveller, the convenience of breakfast, waffles and supper in the hotel was greatly appreciated. Perhaps one criticism is that the supper started late and almost caused me to miss my tour. I think the changes being made to the hotel will lead to a four star rating and I would stay here again.

Stayed September 2013, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, October 10, 2013
Dear guest,

Thank you for your feedback!

We are sorry to hear that you are not quite satisfied With your stay!

Our policy in the period was to always ask the guest if they needed help With their luggage.

We hope to see you again with us and we promise to give a better experience. We are more than happy to give you a free upgrade to a larger room at your next stay!

Welcome to our new reception, lobby, dining hall, lounge and elevator.

Best regards from Clarion Collection Hotel With
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Oxford, England, United Kingdom
Top Contributor
93 reviews 93 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed October 5, 2013

The views across the bay to the Arctic Cathedral are fabulous, and the rooms very comfortable indeed. There are free waffles in the afternoon, and frankly you don't really need lunch as well. Dinner is good if rather standard but it's central and worth staying at least a couple of days to take in the attractions of the town.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, October 10, 2013
Dear traveler,

Thank you for Your feedback! It is much appreciated!

Welcome back!

Best regards from the staff of Clarion Collection Hotel With.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 17, 2013

Old worn and dark rooms with a nice fjord view. Need major refurb.
Allmost no overhead lamps in room
No power sockets for PC at working desk, no power sockets for mobile charger close to bed.
Restaurant closed for refurb, so maybe also rest of the hotel also will be better next time .

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, September 19, 2013
Dear guest,

Thank you for your feedback!

We are renovating as we speak, and the first floor will be done in about a week. We will also update our rooms.

Hope to see you again.

Best regards from clarion collection hotel with!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kandy, Sri Lanka
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed August 26, 2013

We stayed one night in this hotel. The room we stayed in was tiny, but expensive. Unfortunately, the hotel does not have its own parking so we had to park our vehicle in a public parking stop. It cost 80 NOK for 12hours. Food was ok.
There has no wardrobe. The bathroom was clean but when showering, the water ran out of the shower area. This should be renovated. There was no door lock in the bathroom. The bed was quite comfortable, street noise didn't bother us. The rooms were clean. Considering it is rated so highly on Tripadvisor and other booking sites I was expecting so much more, truly disappointed.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, September 19, 2013
Dear guest,

We are sorry that you where not satisfied with your stay!

We are in the middle on renovating and hope to see you again to see the changes.

Best regards from the staff of clarion collection hotel with!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
italy
Top Contributor
271 reviews 271 reviews
104 hotel reviews
Reviews in 113 cities Reviews in 113 cities
202 helpful votes 202 helpful votes
3 of 5 stars Reviewed August 21, 2013

I have to be honest and straight. This hotel is nice and I saw very good reviews about it but my experience has been not so positive and I had to change hotel to go to the other Clarion in front of this. I think that we hit a combination of unlucky events but also we faced a cold welcoming at arrival. We have tried and appreciated other Clarion formula, with light dinner included, but here the quality and the level of dinner has been disappointing. Also because there are no lights on the buffet for an electrical inconvenience and the food was only vegetarian and so "poor".
Secondly the only lift was out of order. The standard room was also small and not so nice, considering the high price and the service too appeared us not in the normal standard of quality we found everywhere in Norway.
At the end the management was very kind and understood our impressions, giving us the option to change hotel. The point is that the hotel is a bit old and need to be reviewed in order to maintain the standard and the value it claims, considering also the external appearance and the very nice location.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas E, Front Office Manager at Clarion Collection Hotel With, responded to this review, August 23, 2013
Dear traveler,

Thank you for your feedback!
We are sorry to hear that you are not quite satisfied with our hotel.

We are working on changing the issues, as we have ordered new lights(broke down 2 days ago) , renovation of reception and dining hall, elevator and upgrade of rooms .

Welcome back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Collection Hotel With

Address: Sjogata 35-37, Tromso 9291, Norway
Location: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Tromso
#1 Green Hotel in Tromso
#1 Family Hotel in Tromso
#2 Business Hotel in Tromso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Clarion Collection Hotel With 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Clarion Collection Hotel With is perfectly located in the harbor of the city center. Here you are only 50 meters away from the main street of Tromso, close to restaurants and shopping. At all Clarion Collection Hotels the guests have included breakfast, coffee/tea all day, waffles from 15:00(3pm)to 18:00(6pm) and light evening buffet from 18:00(6pm) to 21:00(9pm). The light evening buffet consists of one hot soup, one hot dish and bread. Not a big dinner buffet, but for most of our guests a really satisfying dinner. This makes Clarion Collection Hotel With a really cheap alternative for tourists visiting Tromso. We also offer a relax room with sauna and a steam room at the top of the hotel. Welcome to a warm and friendly hotel where you can feel at home. ... more   less 
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Also Known As:
Clarion Collection With Hotel
Clarion Collection Tromsø
Clarion Tromso
Tromsø Clarion

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