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“Expensive 2 star” 2 of 5 stars
Review of Quality Hotel Saga

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Quality Hotel Saga
3.5 of 5 Hotel   |   Rich Withs Pl. 2, Tromso 9008, Norway   |  
Hotel amenities
Ranked #12 of 18 Hotels in Tromso
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
76 helpful votes 76 helpful votes
“Expensive 2 star”
2 of 5 stars Reviewed March 17, 2008

Stayed on the 5.th floor with view of the sea. The airport express bus stops just outside the hotel. It is located in the middle of the center in this little city, but so are also the rest of the hotels. Tried to book Clarion Collection located 400 meters North of this hotel (stayed at that hotel before, check my review), but it was full. Check in: smooth, was greated with a smile. Room: Tiny and very hostel like, but clean. Just one type of soap and two small towels, only shower. Bed was very small (single room) and not very confortable. Flat screen tv (witch today I guess is nothing special) with only 10 tv channels, pay tv. Free internet WLAN which I found to be of poor quality, the transmitter was probably too far away, kept logging me off all he time. Had no problem getting the access card from the hotel to log on internet (a problem that a previous guest had). Breakfast - small crowded area, small choice, sometimes no cheeze, forgot to keep refilling, no BACON 3/4 days (love bacon, the only time I eat it is when I stay at hotels) , and the one day they had bacon it looked like they had boiled it. You can buy evening supper for 95 kr (around 18 USD) - served between 18-21, first night they were out of warm food around 1930!, they said they couldn't make more (? no more food in the kitchen or lazy cook?) so guests that came after that only had cold food. Check out: smooth, no problem except that they tried to bill me for different snacks that I hadn't eaten.
The hotel does not have a relax area, no gym, no sauna and no jacuzzi.

Overall: Very expensiv hostel, stay away. For four nights I payed 4800 kr (960 USD) , really not worth it. Check out my reviews of other Choice hotels in Tromsø.

  • Liked — Location
  • Disliked — Expensive, small rooms, little choice in breakfast.
  • Stayed March 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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143 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Bergen, Norway
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 1, 2007

Hotel Saga is, like most larger Tromsø hotels, situated right in the centre of town. Hotel Saga has a nice location across the road from Tromsø domkirke (the yellow/blue cathedral), a stone's throw from the main street, and a minute's walk from the quay (where Hurtigruten / the coastal voyager and the express boat docks). Everything in the town centre is within easy walking distance of the hotel, and the airport bus stops near the hotel.

We had booked a standard twin room - and we got a corner room on one of the higher floors (bigger than other standard rooms), so we had nice views of both the cathedral and the sea.

Our spotlessly clean room was spacious, light and airy and very tastefully decorated. Parquet floors, two very comfy beds, sofa / table, a decent-sized work desk, a nice flatscreen TV - and, unlike in many Norwegian hotels, even a bathtub. All rooms at Hotel Saga are non-smoking.

Free WiFi is available throughout the hotel, and the connection was fast and reliable - you have to pick up an access code (which only lasts 8 hours, one code per laptop) from the reception. I have stayed in quite a few hotels in this chain (Choice) in Scandinavia, they all have the same system when it comes to internet access - and this is the only time the hotel staff didn't want to give us more than one internet access code per day! (Which basically limits internet access to one laptop per room - and only for 8 hours per day). So, if you need internet access Hotel Saga might not be a great choice of hotel!

The buffet breakfast was quite ok, as is to be expected in Scandinavian hotels in this price range. A good selection of breads and cereals, crispbread and crackers, yoghurt and fruit, eggs, cheese and cold meats.

We paid 1000 NOK for our double room - Hotel Saga is usually a bit cheaper than hotels like Ishavshotellet, Bryggen, With, Radisson... I liked our room a lot, and if it hadn't been for the internet problem, Saga would be my hotel of choice in Tromsø.

  • Liked — Location, nice big room
  • Disliked — Hotel claims that
  • Stayed September 2007, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 25, 2007

I was really looking forward to going to Tromso, which may have contributed to my disappointment when we got to the Hotel Saga. It's not that the staff were unfriendly, it just had a really shabby feel to the place; the corridors to the rooms smelt of smoke and it all felt more like a hostel than a hotel. The rooms were basic and quite cramped, but at least everything was clean. The breakfast was a standard buffet, but not as good as others we experienced in Norway.

On the plus side, the room had a beautiful view and the hotel is very centrally located.

  • Stayed December 2006, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Finland
Top Contributor
90 reviews 90 reviews
54 hotel reviews
Reviews in 48 cities Reviews in 48 cities
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed July 20, 2007

I reserved the room from the front desk, where the service was slow and expressionless. I think the problem was the language barrier, the staff wasn't very confident with English. The price was cheaper than at another hotel nearby, so I decided not to let that affect me. But being in Norway, the price was sky-high nevertheless!

The location is excellent, there's a 2 minute walk to the 7Eleven and to a souvenir shop is right across the road (you'll know which one I'm talking about when you see the stuffed polar bear in front). If you walk past the church and to the right, you'll find more restaurants and shops. For families with children, I'd recommend Peppes Pizza as a safe option!

The room was airy and the decor appealed to me. I especially liked the flat screen tv which seems to be the norm in many hotels these days. We had a nice view of the harbour. We had an extra bed and it was quickly brought to our room but we had the option of not opening it (it was already made) which gave us more room to move about. I found that even after spreading the bed the room was not too crowded.

What I did not like was the fact that we were not told that afternoon waffles would've been included in the price, so we missed those! Also our children were totally ignored even though the hotel has a kid's club which means free ice cream! Unfortunately I found out about these only after we had checked out. All English information sheets failed to report about these, only by reading the Norwegian ones would one learn about special services.

The breakfast was lovely, it was the best one I had in Norway from all the hotels we stayed at. It wasn't crowded and I liked the fact that the yoghurt was kept in a separate fridge, so there's no chance of getting spoiled yoghurt! Also the bread and rolls were especially delicious.

There's also a garage in the hotel, which is good but it costs extra. The tiny opening to the garage might cause a bit of a headache for anyone with a bigger car..

For the kids - when in Tromso don't forget to visit the nearby Polaria!

  • Liked — The breakfast
  • Disliked — The staff didn't give any information about what was included in the room price.
  • Stayed July 2007, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Saga

Address: Rich Withs Pl. 2, Tromso 9008, Norway
Location: Norway > Northern Norway > Troms > Tromso
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #12 of 18 Hotels in Tromso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quality Hotel Saga 3.5*
Number of rooms: 66
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Also Known As:
Quality Inn Tromsø

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