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“Superb staff!” 4 of 5 stars
Review of Clarion Collection Hotel Aurora

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Clarion Collection Hotel Aurora
4.0 of 5 Hotel   |   Sjogata 19 - 21, Tromso 9291, Norway (Formerly Clarion Hotel Bryggen)   |  
Hotel amenities
Ranked #9 of 17 hotels in Tromso
Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Superb staff!”
4 of 5 stars Reviewed March 31, 2013

We originally booked hotel With but when we checked in the staff said hotel was full and transferred us to Bryggen (right next to With). Turned out Bryggen was also a great hotel!

Breakfast at Bryggen was very good. Lots of choices. Great quality. Our crowd was more business people so it was not as crowded and busy like With (our restaurant overlooked hotel With's restaurant). We did enjoy late afternoon pancake at hotel With though. That's a wonderful treat!

Staff at Bryggen were very friendly and helpful. My friend broke her shoe and asked the frontdesk staff where to buy shoes. The staff not only gave her very good tips (like which shops are on sale, etc) he even offered to glue her shoe for her! We were very impressed!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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263 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tonsberg, Norway
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 21, 2013

We got an upgrade and stayed 3 nights in a wonderfull suite with the harbour just outside the window. Exellent breakfast an helpfull staff. Tromsø is a small town, so the hotell is in walkingdistance srum everything. Shuttlebus to the airport are just 100m from the entrance.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Tahoe
Top Contributor
63 reviews 63 reviews
42 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 18, 2013

Stayed here before and after our ski sail charter with boreal yachting. Chose this location because it has rooms with large decks right on the water. There are only four of these rooms though. So ask for 101, 201, 301, or 401 if you want one. Simply can't beat the view from them. Hot tub is directly above 401 so noise from that could bother some. Nice decor and excellent service. They didn't charge us for a missed night due to connection issue in Oslo. Breakfast was nicely done too. This location really can't get any better for this cute town.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 10, 2013

We stayed here for one night after disembarking from our Hurtigruten trip, the hotel is a short (300m) walk from the dock and we were made very welcome. The room was comfortable, warm and had both a bath and shower. We opened the window overlooking the street and were amazed to see the Northern lights overhead, hastily got dressed and went out for a walk round, and spent a couple of hours going oooh and aaahh and getting a stiff neck looking up at the sky, very good.
Slept soundly and enjoyed a very good breakfast with excellent coffee before our transfer to the airport.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, March 12, 2013
Thank you so much for rating us. We are really pleased you enjoyed yor stay and hope to welcome you back next time in Tromsø!
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Southampton, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 3, 2013

We stayed one night here before joining Hertigruten so the fact that we didn't have a view was no problemn (loved the underfloor heating in the bathroom). Very centrally located with easy access to airport bus stop and Hertigruten dock.Very friendly and helpful staff and an excellent breakfast.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, March 12, 2013
Thank you so much for rating us. We hope you had a wonderful trip with Hurtigruten and hope to welcome you back next time in Tromsø!
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 24, 2013

We arrived very late, with our flight having been diverted due to the fog. The harassed person on the reception was nonetheless very helpful and polite. We counted ourselves lucky to get a room. (The fog meant that people didn't leave as planned and so they ran out of rooms and for some reason, our booking was on the system but that was not the case for others that had booked. Others had to stay in a conference room and the gym.)

The room was smaller than I am used to with a great view of the street and the office block opposite (we could see one person was working very long hours during our stay; he must have been very busy). The room itself was fine; the bathroom was very nice with a strong shower and heated floor.

The location of the hotel is right by the harbour and close to the main pick-up points for the tours that we did. The breakfast buffet was good but nothing special. However, the helpfulness and friendliness of the staff was special.

Overall, it was nice but perhaps we'll try the Clarion Width next time.

Room Tip: Go to the sauna and then the outside jacuzzi; we sat and watched the sun going down.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, March 12, 2013
Thank you so much for rating us and giving details about your stay with us, this is very important tos us to be able to improve our services. Unfortunately we are not able to do anything about the view but we really appreciate that you enjoy our services from the staff, we work hard to make sure they give our guests a unique stay.

Welcome back :-)
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Blandford Forum, United Kingdom
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

Just returned from our trip to Tromsø, and we were quite happy that we stayed at the Clarion Bryggen! GREAT location in middle of everything, and just about everything we wanted to see in town is within five minutes walking time. The staff was so very friendly and helpful with all of our silly tourist questions, and really went out of their way to help us get around the area. (Surprisingly, for a tourist destination, Tromsø doesn't do a very good job of pointing out their information center, posting street signs, or offering English on restaurant menus). I am not one of those people that thinks everything needs to be in English to cater to me, but there are a LOT of Brits, Americans and Canadians traveling to this area for holiday...just sayin).
Anyway, the room was a very good size, decent view, and allowed you to set your own temperature. Big bathroom, with a nice deep tub / shower combo. The included breakfast was very tasty and offered a diverse selection. Coffee and tea could be had for free throughout the day, and was much appreciated with our wacky schedule. Fast and free WiFi always puts a smile on my face, and the signal was good throughout the hotel. The only small items that keep me from awarding a top score.... The cleaning staff didn't do an awesome job, and our toilet area had a bit of a funk throughout our stay (I think a previous lodger may have peed back behind the toilet), and although nice (and keeping in mind that it IS Norway), I still found it to be a bit spendy. That all said, I would definitely stay here again unless I'm going back for a lengthy stay.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hjemvoll, General Manager at Clarion Collection Hotel Aurora, responded to this review, March 12, 2013
Thank you so much for rating us on Trip Advisor. We really appreciate your comments as they help us improve our services. I am so sorry the cleaning was not at your expectations, but we are handeling this at this moment by changing from outsourcing to in-house services. We hope you will come and see us again sometime soon.
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Additional Information about Clarion Collection Hotel Aurora

Address: Sjogata 19 - 21, Tromso 9291, Norway (Formerly Clarion Hotel Bryggen)
Location: Norway > Northern Norway > Troms > Tromso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #9 of 17 hotels in Tromso
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Clarion Collection Hotel Aurora 4*
Official Description (provided by the hotel):
Modern design on the pier! Feel the snow in your hair while resting in our outdoor jacuzzi under the Northern lights or during the summer while sun is shining all day and all night. Our excellent staff will be more than happy to serve you at all times whether it is regarding adventure bookings, restaurant recommendations or other enquiries you might have. We offer coffee/tea and a selection of fruits all day, homemade pasteries or wafles in the afternoon and an evening buffet with salads, soup, hot dish and dessert - all of this FREE OF CHARGE!Fantastic sea view from the diningroom, the outdoor jacuzzi and some of our superior rooms. All common areas were renovated in 2012 an all rooms got new floors, new easy chairs and new fabrics. All bathrooms have heated floors. The hotel is very close to all main attractions in Tromso and only a short walk from the Hurtigruten pier, the airport bus and all other buses that will take you around where ever you would like to go. ... more   less 
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Also Known As:
Clarion Hotel Tromsø
Clarion Tromso
Tromsø Clarion

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