Malangen Brygger have great potential, but unfortunately the staff seems unprofessional and the whole concept seems a bit premature. My husband had booked a superior room for us to celebrate our wedding anniversary. The hotels website promised good food, wonderful surroundings, nice rooms and the gem itself: an outdoor Jacuzzi and a sauna. The surroundings were amazing, so no complaints there! The room was very nice indeed, but a bit cold, and the spotlights in the room kept flickering to the degree that we turned of the lights not get to dizzy. The room was overall clean, but we found some old bloodstains on the bed, yuck....
We had our 3-course dinner in the hotel restaurant. The waiter was nice, but he didn't seem very experienced. The food was ok, but far from great. The salad was somewhat soggy and did not taste fresh, the steak was a bit dry and the dessert tasted as it had been frozen and thawed. The chicken with broccoli and paprika puree did however taste amazing.
After dinner we wanted to relax in the sauna and outdoor jacuzzi, only to be told that this was not possible unless we had booked it on beforehand. Now some other guests had beat us to it, and had booked both the sauna and the jacuzzi, so that it wouldn't be able for us to use either that afternoon or evening. We checked and double-checked the website, but there was no information about pre-booking the sauna/jacuzzi what so ever!!! A huge disappointment!
When my husband complained about our stay (both regarding the bloodstains in the bed, the unavailable sauna/jacuzzi, and the food) the lady at the front desk, who was also the manager, paid little attention to the feedback. She actually insisted that my husband was wrong about his feedback, and didn’t want to give compensation or even an apology. When my husband said that we would write this on TripAdvisor she also told him that if she found us writing something that was incorrect about their business, we would be very sorry and would be in trouble. My husband felt threatened and really uncomfortable! After about 30 minutes of arguing, we ended up getting a small discount on the room and what seemed to be a forced excuse regarding the state of the room and the unavailable sauna/Jacuzzi, but no apology for threatening my husband.
Conclusion: a beautiful place with great potential, but terrible service and an overall unpleasant experience.
- Official Description (provided by the hotel):
- Malangen Brygger er et idyllisk hotell og rorbuanlegg med tilhorende kurs- og konferanseasiliteter. Hos oss kan du spise god mat, nyte vakker natur, oppleve hoy komfort og service og overnatte i hotellrom av hoy standard, luksuriose rorbuer, hytter eller leiligheter. Enten du skal pa konferanse eller onsker a ta en tur med hele familien kan vi pa Malangen Brygger legge til rette for et uforglemmelig opphold med mange spennende aktiviteter. Ferielandsby med hoystandard overnatting og rikholdig aktivitetsprogram: • Leiligheter: 2 soverom, stue/kjokkenhjorne og bad • Toetasjes hytter: 3 soverom, stue/kjokkenhjorne og bad • Toetasjes rorbuer: 3 soverom, stue/kjokkenhjorne og bad • Luksusrorbuer: 3 soverom, stue/kjokkenhjorne og 2 bad. Noen ogsa med badstue og utebad. • Alle kjokken fullt utstyrt. Sengetoy inngar. Sluttrengjoring etter avtale. • Lekeareal for barn, volleyballbane ... more less
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