We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service kills the good place” 3 of 5 stars
Review of Procacci

Procacci
Goettweihergasse 2, Vienna 1010, Austria
+43 1 512 22 11
Website
Improve this listing
Ranked #469 of 2,878 Restaurants in Vienna
Price range: $29 - $37
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Romance, Bar scene, Doing business, Entertaining clients
Dining options: Lunch, Dinner, Reservations, Late Night
Moscow, Russia
Senior Contributor
26 reviews 26 reviews
11 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Service kills the good place”
3 of 5 stars Reviewed December 16, 2013

The place is quite crowded, but you are ready to that in a family Italian restaurant. Everything was actually good, especially food, but slow service and bad ventilation in smoking room are the reasons to not rate it perfect.

Visited December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Restaurant P, Leiter Öffentlichkeitsarbeit at Procacci, responded to this review, January 3, 2014
Thank you very much for your feedback on your food and also service experience! Ventilation in the smoking area - we will keep an eye on that..!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

139 reviews from our community

Visitor rating
    51
    48
    22
    9
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bucharest, Bucuresti, Romania
Contributor
14 reviews 14 reviews
11 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“By far the best Italian restaurant in Vienna :)”
5 of 5 stars Reviewed November 24, 2013

With a minimalist decoration and a short menu list, Procacci will call you back as soon as you come back to Vienna. The dishes are excellent, the staff is more than helpful and friendly, the wines are gorgeous. Please make a booking, as they are constantly packed and don't forget to ask for the rose prosecco.

  • Visited November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Restaurant P, Leiter Öffentlichkeitsarbeit at Procacci, responded to this review, January 3, 2014
A big thank you!
Every feedback is important for us. The outstanding ones are of course most favoured by our team :-) !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zug, Switzerland
Reviewer
5 reviews 5 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great food but slow service”
3 of 5 stars Reviewed November 10, 2013

Procacci is a very good italian restaurant in vienna and serves great food. Unfortunately, service is on a pretty lower level.
It seems they are overstrained. You have to ask three times for additional water. They put the wine bottle on a separate table, but are not topping up the glass. So you have to stand up and get the wine yourself.
I hope the management will exchange the very average service staff with some nice Italian waiters and then Procacci can become a premium restaurant.

  • Visited November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Restaurant P, Leiter Öffentlichkeitsarbeit at Procacci, responded to this review, November 14, 2013
Thank you very much for the detailed service hints and food feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
8 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Best Italian taste in Vienna”
4 of 5 stars Reviewed September 8, 2013

I sugest Procaci,it s one of the best restaurant I ever been. Nice food, Italian specialities... Risotto perfect, meat perfect, sweet great. Wine great choices.
If you ll be in Vienna don't miss it

  • Visited June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Restaurant P, Leiter Öffentlichkeitsarbeit at Procacci, responded to this review, September 11, 2013
Thank you very much for your rating! We really appreciated your detailed feedback! (... and all the other information which we received through postings during the last 3 years...) THANKS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
217 reviews 217 reviews
89 restaurant reviews
Reviews in 63 cities Reviews in 63 cities
84 helpful votes 84 helpful votes
“love their food!”
5 of 5 stars Reviewed August 12, 2013

not really hidden, but worth to stroll along the small Gassen to find it, the procacci restaurant is comfortable, winter and summer - there dishes are usually specialized on each season and they create wonderful composition, but do not look out for a pizza! had been there a couple of times and each waiter is trained to recommend the perfect wine - it would be too long to go into each dish, you choose what you like, i am sure you will find what you are looking for!

Visited August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Procacci also viewed

 
Vienna, Vienna Region
Vienna, Vienna Region
 

Been to Procacci? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Procacci, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.