“Terrible (racist?) hostess and waitress. Food was good, though!”
My wife and I thoroughly enjoyed the food today. It was very creative, fun, and respectful of the ingredients. We were particularly fond of the lamb entree and crepe dessert.
In terms of service and hosting, however, we found the hospitality to be particularly lacking, which really ruined the lunch. Is it normal to discourage business and discourage customers from spending money on the restaurant? When my wife and I arrived at the restaurant for lunch, and the hostess took one look at us and immediatley announced that we could not sit in the main dining room since we wore khakis shorts and sneakers. Then, the hostess turned her attention back to the reservation book/computer, indifferent to assist further.
I was shocked. First, no where on the website was formal attire mentioned and required. Second, I communicated twice via email to confirm the reservation, and proper attire was not mentioned. So how would anyone know that no shorts and sneakers were allowed? I respect restaurants that require proper attire, but they must let their customers know to wear the proper clothing. We dined in Lyon at Paul Bocuse's restaurant prior to coming and on his website, he mentions that proper attire is needed, hence I wore a blazer, pants, shoes. We've dined at all the Chateau Relais restaurants in New York City, and none of them ever rejected us due to attire.
Don't tell me that in Vienna, diners are supposed to know to dress up. We ate dinner at Walter Bauer restaurant (1 Michelin star) the night before, with shorts and sneakers, and Mr. Bauer was more than accomodating and friendly.
Also, i noticed that the hostess allowed diners to sit in the main dining room wearing much worse than us -- a man in flipflops; a man in socks and sandals; a man in tanktop, capri jeans, and sandals; a woman in flipflops and extremely short skirt. All caucasians.
Moreover, as my wife and I stood in the lobby, dumbfounded by the sudden announcement, we were shocked that the hostess did not bother to advise further and just returned to her work. Since we really wanted to eat there, we had to re-initiate conversation with the hostess. When she lifted her head to acknowledge us again, we asked if we could sit downstairs where it's less formal, or if we could sit in the smoking section (no diners were there; and a different room from the main dining room). The hostess relented and said we could sit in the smoking section.
While in the smoking section, the service worsened. The waitress, a tall, thin brunnette with short hair, was very cold to us. We said thank you to her in German and English multiple times for setting our table, filling our glasses, etc., and she never acknowledged us verbally. She tried very hard not to make eye contact with us. She frowned the entire time, and only became a bit pleasant after she spilled water on us and the table -- obviously working too disdainfully quickly to get away from us. Alternatively, 2 waitresses who (1) was still training, and (2) another was new to the restaurant, were very pleasant and nice.
It's sad that the service was so, since the food was damn good! We kept telling ourselves that we're here for the food and nothing else. We even tipped at the end out of courtesy, and dropped a total of 210 Euros +/-. The kitchen should be rewarded, as well as the 2 waitresses who were nice. The hostess (owner/manager?) and our main waitress, not so much.
We felt ostracized, and questioned if this was due to racism, since we are Asian. Obviously i want to think no, but whence there is no logic, assumptions presume.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.