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“Sit in front of the baking corner to see bakers decorating cake” 4 of 5 stars
Review of Demel

Demel
Kohlmarkt 14, Vienna 1010, Austria (Inner City)
(0) 1 535-1717
Website
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Ranked #271 of 3,012 Restaurants in Vienna
Price range: $0 - $15
Cuisines: Austrian, Coffee Shop, Dessert
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast, Lunch, Dessert, Delivery, Late Night, Reservations, Takeout
Neighborhood: Inner City
Contributor
17 reviews 17 reviews
8 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Sit in front of the baking corner to see bakers decorating cake”
4 of 5 stars Reviewed July 27, 2014

This was my first Vienna cafe experience. Actually it is more like a luxury bakery than a coffee house.

I ordered coffee Melange and a slice of apple strudel. The coffee is good. The apple strudel is delicious but it has not reach the "must definitely eat" level. The apple filling is tasty and the cinnamon flavour is alright for me. The apple strudel has to be ordered at the cake counter and the waitress will give a ticket so that you can give it to other waitress when placing other orders.

The waitress is nice. If you are thinking where to sit in the cafe, then go behind the cafe and find the seats where you can sit and watch bakers busy decorating the cakes. You can sit there to watch them while enjoying your coffee. I sat there for more than half an hour and there is no one (other than me) sitting behind to watch the bakers.

The cake counter near the entrance has a lot of delicious cakes (I really want to try each of the cake). They also have a section for displaying chocolates, sweets, breads and Sachertorte.

There is a small museum inside the cafe which opens on Friday 10am-12pm. I was the only one to visit the museum at that time. The museum displayed the previous window decorations by Demel. The tour guide is very friendly and she speaks English (don't worry if you can't speak German). As I was the last one to visit before the museum is closed, the tour guide also showed me at the cake counter which cakes are her favourite (Annatorte and some other fruit cake). The museum costs €4 (pay at the counter near the entrance) and you get a free chocolate bar (very thin piece).

  • Visited July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
6 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Average food & coffee”
3 of 5 stars Reviewed July 27, 2014

Over the years this place has probably become one of the 'to visit' places in Vienna.Very pretty & tempting spread of pastries. But taste wise very average. Should go just because you are in Vienna AND want to visit one of the oldest coffee houses.I think this is a highly over-hyped & over priced cafe.

  • Visited July 2014
    • 3 of 5 stars Service
    • 2 of 5 stars Food
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Danville, California
Contributor
15 reviews 15 reviews
4 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Delightful experience if you can dodge the crowds!”
4 of 5 stars Reviewed July 26, 2014

Demel Bakery has a long, storied past. My husband and I went in May, right before the height of the tourist season. Even then, there were bus loads of people on tours, and of course, they all want to go into this famous bakery at the same time. Keep in mind, that many of these large groups are just taking a quick walk around the place, and then they leave. So, if you can find your way to the back of the room, there is a staircase that takes you upstairs to a charming tea room. The pastries are amazing, and the service is good, but with the large crowds don't expect a lot of chit chat with your waitress.

On your way down the stairs, you will see the glassed-in kitchen and you can watch the bakers frosting cakes and taking goodies out of the oven. Although you pass the kitchen on the way up to the dining area, you will have a much better view on your way down the stairs.

Before you leave, there are all kinds of boxed food items you can buy--nice keepsakes to take home--if you don't eat everything before you get there! This bakery is well worth negotiating the crowds--charming & delicious!

  • Visited May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Stockholm, Sweden
1 review
“A tired old cliché with non-existing service”
1 of 5 stars Reviewed July 23, 2014

If you are looking for a nice café in Vienna, remember this: Demel looks better from outside. They have had their glory days -those days are gone. The interior is superb but the unfriendlly and unattentive service makes me regret the visit. It didn't help that the staff I informed about this just shook their shoulders. It is sad, yet true, that a fast food chain has better service than Demel.

  • Visited July 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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Sydney, Australia
Top Contributor
67 reviews 67 reviews
58 restaurant reviews
Reviews in 34 cities Reviews in 34 cities
23 helpful votes 23 helpful votes
“Sacher torte”
4 of 5 stars Reviewed July 20, 2014 via mobile

If you want the classic cafe experience in vienna, look no further than demel. the interior is charming and youll feel like youve stepped back in time. browse though the cake stand and advise the attendant what your chouce is, then wait for it to be brough over with your tea or coffee. the sacher torte is worth the hype and has just the right amount of apricot jam lurking beneath the chocolate icing. enjoy feeing like youve been transported back in time for a little while!

  • Visited June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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