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“Excellent stay!” 4 of 5 stars
Review of Novotel Wien City

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Novotel Wien City
4.0 of 5 Hotel   |   Aspernbruckengasse 1, Vienna 1020, Austria (Leopoldstadt)   |  
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Ranked #79 of 365 Hotels in Vienna
Adelaide
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“Excellent stay!”
4 of 5 stars Reviewed October 22, 2013

Stayed here with my family (2 kids under 12 yrs) for 2 nights in Sept. Great hotel, very happy with all aspects of the stay. Only a few minutes walk away from the city. Room was fine, except with 2 kids sharing the room, it was rather cramped. But that was expected. Accor members from Australia, just be aware that the dining benefits we have in Aust do not apply in Europe. Their membership is different from ours. Loved Vienna - what a beautiful place to visit.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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827 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Budapest, Hungary
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2013

Spent 3 nights here in August.
The location is great, can reach 2 u-bahn lines with a short walk. However it is not near any crowded place, so it is also quiet, which is just great for a good rest. Still if you need crowd the Kärntner strasse is 1-2 stations away, so can be reached in about 10 minutes.

The hotel crew are very friendly and helpful.

The furniture is also very good, the bed is comfortable. The hairdryer gets a bit hot after a time, so if you have long hear, be prepared and try to touch it with a towel. But apart from that, it has everything that you might need.

Only problem I have encountered that from their homepage I could not figure out the deposit rate, but it is around the usual.

I did not try their breakfast as found a bit expensive, but there are some good cafeterias nearby, so it was not a problem.

I would absolutely recommend this hotel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
723LindaP, Manager at Novotel Wien City, responded to this review, October 17, 2013
Dear Guest,
thank you for taking your time to post your review after your stay in Vienna.

We are very happy you enjoyed your stay and rated the teams service attitudes in a high level.

Your remark concerning the hair dryer is well received - currently we are changing them with new ones in all rooms. Will be finished in the next week.

We hope you are planning a future trip to Vienna and we would be very happy to welcoming you again - and perhaps you are the best person to test the new bath room equipment.

Yours sincerly,
Linda Pokorny & Novotel Wien City Team
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London, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2013

2013 was the 5th year that I have stayed at this hotel and I keep going back because I find it such an enjoyable experience. The hotel, which is well appointed and cleaned to a good standar, is located just outside the Ring which makes it ideal for sightseeing. The staff are most helpful, speak good English and seem to enjoy their work! I recommend their own website as being a very accurate representation of what they have to offer.

Room Tip: The very best rooms are on the 8th floor I have also stayed in a corner room which was quite adequat...
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
723LindaP, Manager at Novotel Wien City, responded to this review, October 17, 2013
Dear Andrew,
many thanks for your nice and highly appreciated words! They even have a very special weight, because you stayed already 5 times with us!

We are all very happy, that you enjoyed your stay again and you rated the staffs service attitude in a high level. We promise to go on hosting our guests in the true sense of the word.

Hope your trip home was fine and hope you have a wonderful automn!

Yours sincerly,
Linda Pokorny & the Novotel Wien City Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colomiers, France
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 4, 2013 via mobile

No service/missing food at breakfast whereas you're in a rush, catastrophic wifi, desk on which a 17 inch laptop doesn't stand, no alarm clock except by tv, obstructed shower, ugly furniture... Except that, hotel OK. Good location

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
723LindaP, Manager at Novotel Wien City, responded to this review, October 17, 2013
Dear Guest,
thank you for taking your time to write about your impressions after your stay.

In fact I am not sure how to answer your remarks, because we offer big working tables, adjustable and it is possible to place more than one 17 inch lab top on it. We offer alarm clock on the TV, on the telephone - both for self use - and additionally you have the possibility to ask the reception staff for a personal wake up call.

I deeply hope that your remark are based on a misunderstanding and I would be very interested in clearing this.

Besides I hope you had a satisfying stay and we would be very pleased to welcoming you again.

Yours sincerly,
Linda Pokorny & Novotel Wien City Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

We stayed at the Novotel Wien City for four nights at the end of September 2013 and would highly recommend it to anyone. The hotel is very clean and has a soft scent throughout, the staff are really helpful and polite. The rooms are very nice, spacious, tastefully decorated and very comfy, the hotel is in a perfect location just off the Danube canal and between the Nestroyplatz and Schwedenplatz underground station, and only a very short trip into Central Vienna. The bar area is very nice and a place to relax after a day in the beautiful city of Vienna.

We can't rate the hotel highly enough but can only say if you are planning a trip to Vienna this is the place to stay, you will not be disappointed.

Thanks to all at the Novotel Wien City.

Luke & Stacey (room 509)
28.09.13 - 02.10.13

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
723LindaP, Manager at Novotel Wien City, responded to this review, October 17, 2013
Dear Luke and Stacey,
a real big "thank you" for your very nice and highly appreciated words of praise! Our team was really very happy and your review can be found on our info board so every team memeber is able to read it.

We daily try to prepare our guests an unforgettable stay in Vienna, and such a nice feed back is the best motivation to go on giving your best day by day.

We hope that your journey home was pleasant too and you are well back home We would all be very happy to welcoming you again next time.

With kind regards from the autumnal Vienna
Linda Pokorny & Novotel Wien City team
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 30, 2013

The rooms were ok but the WC and the shower were separate and that was quite inconvenient. Hotel staff was very helpful, great breakfast buffet. Location was good in terms of the metro station also hop on hop off bus stop. 2 min away is the Sofitel that had a great rooftop bar.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
723LindaP, Manager at Novotel Wien City, responded to this review, October 17, 2013
Dear Guest,
thank you for taking your time to write about your travel impressions.

We are happy that you rated our service attitudes in a high level and that you enjoyed your stay.

We hope you had a stress free trip home and we will be very pleased welcoming you again in the future.

With my best regards,
Linda Pokorny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Wien City

Address: Aspernbruckengasse 1, Vienna 1020, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Business Hotel in Vienna
#45 Family Hotel in Vienna
#56 Luxury Hotel in Vienna
#74 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Wien City 4*
Number of rooms: 124
Official Description (provided by the hotel):
Novotel Wien City enjoys a premium location in the heart of the historic city centre overlooking the Ringstrasse. This modern upper-midscale hotel offers 122 airconditioned rooms, 2 suites, 2 exclusive boardrooms, an exceptional restaurant with a bar, agym and sauna. Stephansplatz is only 500 m or 10 minutes walk away. Relax in the nearby Stadtpark (City Park) or on the lively banks of the Danube Canal. Parking is available nearby and there is an underground station right outside the hotel. ... more   less 
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Also Known As:
Novotel Wien City Hotel Vienna
Novotel Hotel Vienna
Novotel Vienna
Vienna Novotel

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