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“Not disappointed at all!” 4 of 5 stars
Review of Arcotel Kaiserwasser

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Arcotel Kaiserwasser
4.5 of 5 Hotel   |   Wagramer Strasse 8, Vienna 1220, Austria   |  
Hotel amenities
Ranked #100 of 365 Hotels in Vienna
Athens, Greece
Top Contributor
72 reviews 72 reviews
35 hotel reviews
Reviews in 45 cities Reviews in 45 cities
78 helpful votes 78 helpful votes
“Not disappointed at all!”
4 of 5 stars Reviewed 1 week ago

I only stayed there for a couple of nights and I was not disappointed at all. The staff was helpful and kind, the room clean and the location very convenient . The airport line bus stops in front of the hotel and a U1 line metro station is only 100 metres away . VIC is across the street, as well. The breakfast was fine and despite the whole areawas spacious, it was overcrowded (and noisy - not to blame the hotel however) sometimes. I really liked it.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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366 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Greater Utrecht area
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ideally close to the tech center &u-bahn. Spacious, clean rooms, free wifi and all this for a modest 90 euro. That for me justifies 4 stars. Also good range of f tv choices. Surrounding is jice near rriver in summer, but hey if you're at a conference no time for that.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is indeed a nice hotel. I've rated it average as the next grade is very good. It's good, but not that good.

Check in was ok, only a small mistake made, but this was quickly corrected by the staff.

The room was up to a good standard with the ac working even though it's winter (many hotels turn this off in the winter to save money and you can end up sleeping in an oven - not so here). Also the windows open which is unusual and very welcome in a modern hotel. Twin beds - not my favourite, but comfortable.

The bathroom was clean and in a good state of repair, even though it was a little clinical for me. Soap is provided in one of those wall dispensers.

I didn't eat in the restaurant, but at the bar. The staff were once again helpful and polite with very good english. I ordered the schnitzel, it was excellent and huge!

The hotel is very close to a metro station and it's therefore very easy to get into the beautiful city of Vienna.

Overall, this is a good hotel. I seem to have focussed on bits I didn't like, but I can easily recommended it.

Stayed December 2014, traveled on business
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Vienna, Austria
Senior Contributor
29 reviews 29 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Been in this hotel 5 times. Once for a drink, it was ok. Once for lunch, it was ok, too. But one thing I like the most is the look of the restaurant. It would be a great venue for a wedding reception. The red chairs and the candelabras plus the chandeliers look perfect.

Stayed January 2014, traveled with family
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Torrent, Spain
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have been several times at Kaisserwaser because I have many meetings in Tech Gate Vienna (in Donau City) and the location of the hotel makes it perfect for my purposes, in addtion the metro station is just 300m. away, so it is also very convenient for visiting the city centre, which is approx.five or six stops from it.

The restaurant is also very nice with very good quality food, nevertheless it is not cheap, but I think it is well deserved the price you pay for what you get.

I do not give the five stars because you will find carpet in the room (hello dust), and the decoration feels old.

  • Stayed November 2014, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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ARCOTEL_Kaiserwasser, Ass. Front Office Manager at Arcotel Kaiserwasser, responded to this review, 1 week ago
Dear guest,

thank you very much for taking the time to give us your feedback.
We are very glad to hear, that you enjoyed your stay and also your visit in our restaurant. Your comments regarding the carpet and the decoration in the room we already forwarded to our colleagues from the Housekeeping department.

We are looking forward to welcome you again in the future,

kind regards
your ARCOTEL Kaiserwasser Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
74 reviews 74 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for a conference, and the hotel was very good in all respects. The rooms were perfectly adequate, although the red leather upright corner chair was a little strange, and the TV screen was small by modern standards. The bar in the lobby was fine, and I have never before come across a Happy Hour that starts at 10pm! It is a little odd that there are no rest rooms on the ground floor, so people using the bar, restaurant or the ground floor conference facilities have to take a lift down to the basement. This hotel is located in the middle of a business district which is ideal for easy access, but don't expect scenic views unless office blocks are your thing. The nearby U-Bahn gives easy access to the city centre.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Front Office at Arcotel Kaiserwasser, responded to this review, 3 weeks ago
Dear Guest,

thank you for taking your time to give us such a good feedback. We are glad, that you have chosen the ARCOTEL Kaiserwasser for your stay in Vienna and that you were satisfied in all aspects.
Concerning the TV in the room, we are changing them step by step to newer models and we have already forwarded your comment concerning the restrooms on the ground floor to our management.

Our team is looking forward welcoming you again and remain

with kind regards,
your ARCOTEL Kaiserwasser Team
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kiryat mozkin
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2014

It was excellnt hotel ,nice poroperty to stay.
Near to every thing, metro station is very very near and esy to go to the center of vienna.good location from airport to and back to the hotel are esay.
Quite place,wonderful team,very helpful,and very convenient.
The room are very very clean,very good sleeping.
The team of the reception excellent,welcoming.
The berakfast is excellent!!!!!!.
Anything IS Amazing !!!
A/C excellent !

Room Tip: My opinion is the room against the metro station are the best for good view.
See more room tips
  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Ass. Front Office Manager at Arcotel Kaiserwasser, responded to this review, October 22, 2014
Dear guest,

thank you very much for taking time to give us such a great feedback! We are happy to read, that you enjoyed your stay at the ARCOTEL Kaiserwasser! It makes us also glad to hear, that you were satisfied with our employees. Of course we also forwarded your great feedback to our colleagues. We are looking forward to welcome you again in our hotel soon!

Kind regards,
your ARCOTEL Kaiserwasser Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arcotel Kaiserwasser

Address: Wagramer Strasse 8, Vienna 1220, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in Vienna
#59 Business Hotel in Vienna
#65 Romantic Hotel in Vienna
#72 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Arcotel Kaiserwasser 4.5*
Number of rooms: 282
Official Description (provided by the hotel):
The superior-hotel is situated opposite of the UNO City and the Austria Center Vienna, and combines due to its location nature and urbanity. Eight seminar rooms with a total of 350 sqm provide meeting capacity for up to 280 people. The restaurant UNO impresses guests with seasonal delights and a choice of exclusive wines.282 rooms, suites, apartments and theme rooms,as well as spacious business suites are awaiting the guests.Exclusive highlight is the executive floor with its own reception and lounge on the fifth floor.Mini bar consumption, WIFI high speed internet and access to the executive lounge – offering snacks, soft drinks, coffee and tea – are included in the room rates of executive rooms, apartments, superior rooms, suites and theme rooms. ... more   less 
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Also Known As:
Arcotel Kaiserwasser Vienna
Arcotel Kaiserwasser Hotel Vienna

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