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“Seind time around so-so” 3 of 5 stars
Review of Arcotel Kaiserwasser

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Arcotel Kaiserwasser
4.5 of 5 Hotel   |   Wagramer Strasse 8, Vienna 1220, Austria   |  
Hotel amenities
Ranked #100 of 365 Hotels in Vienna
Alexandria, VA
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
21 helpful votes 21 helpful votes
“Seind time around so-so”
3 of 5 stars Reviewed September 22, 2012

I chose the hotel again for convenience to the IAEA facilities, however this time I was underwhelmed. The front desk service was lackisastical, the room fine (ask for a king bed), but the lack of even a small cafe in the neighborhood is disappointing. The bar is a better option than the restaurant for meals, but that menu is too small. One really annoying factor is the wireless service requires you to reconnect with a password on a regular basis - fix that and I just might return next year.

Room Tip: Ask for king bed facing the lake
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, October 1, 2012
Dear guest,

we are writing to sincerely thank you for having chosen the ARCOTEL Kaiserwasser Vienna. It was a pleasure to have you stayed with us. Thank you also for taking the time to give us a feedback. We take every feedback very serious and we will do our best to improve ourselves.

Best Regards
Your ARCOTEL Kaiserwasser Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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366 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Riga, Latvia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 18, 2012

In general – clean, roomy hotel with responsive staff. Who should choose it? As a hotel to serve tourist busses it might be just fine. Then I could imagine folks coming in from across the street’s Austria Centre for convenience. For the rest, I can’t see the reason to stay here. In Vienna you can have better location and better ambiance for the same price. If you somehow accidentally or otherwise got booked here (like myself) one serious warning – get up early for the breakfast, otherwise you may find the only available space on a couch near the entrance.

Stayed March 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, September 25, 2012
Dear Guest,
we are writing to sincerely thank you for having chosen the ARCOTEL Kaiserwasser Vienna. It was a pleasure to have you stayed with us. Thank you also for taking the time to give us a feedback. We are pleased that you were satisfied with our hotel and our staff, however we are sorry that your stay was not completely perfect. We are sorry for the troubles caused while having breakfast. We forwarded your comment to our management. Concerning the location please consider that an underground station is located right in front of the hotel, which makes it possible to reach the city center of Vienna in about 10 minutes. Furthermore we are the only hotel in Vienna with direct access to the Alte Donau and conveniently located within one of Viennas best known recreation areas. We would like to thank you again for staying with us and hope you will give us the opportunity to show you our high standards and quality at ARCOTEL Kaiserwasser Vienna in the near future.
Kind regards, the Team of the ARCOTEL Kaiserwasser Vienna.
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Yorkshire, UK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 25, 2012

I stayed here on business for a week in August; I liked it enough to go back for several further stays.

- Check-in was friendly and efficient
- Room was fairly spacious
- TV was a tad small/set high up on a cupboard
- Dinner was of a good/high standard but quite slow to arrive
- Breakfast was 20 Euros for a good quality buffet
- AirCon was adequate
- River view was limited
- Bed was large and comfortable
- Cleanliness was very good
- Walk-in shower was excellent
- Staff were friendly and offered a good service experience
- Good access to the underground/trains.

Room Tip: Ask for the 5th floor; the rooms appear to be larger and often have walk-in (i.e. proper showers) sh...
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, September 4, 2012
Dear guest,

we are writing to sincerely thank you for having chosen the ARCOTEL Kaiserwasser Vienna. It was a pleasure to have you stayed with us. Thank you also for taking the time to give us a feedback. Your praise and your comments are motivation for us to continue to do all the most possible, to make our guests’ stay comfortable, relaxed and satisfied. We would like to wish you all the best and we look forward to welcoming you back in our hotel in the near future.

Kind regards from Vienna,
Melanie Angerer.
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Switzerland
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 8, 2012

Stayed one night at Arcotel Kaiserwasser. We searched a hotel with fast access to the highways and nearby the nightlife district on danube island. For this it was perfect. But also the city is easily accessible by underground (station on opposit side of the street - direct service to Stephans square).

Welcome was warm, all the hotel and room very clean. The rooms absolutely comfortable and worth the 4 stars. We had a room on executive floor. The lounge ist surely not comparable with executive lounges in international 5 star hotels, but absolutely sufficient and the staff very friendly and helpful, so really worth the small surcharge.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTEL_Kaiserwasser, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, October 1, 2012
Dear guest,

thank you for choosing the ARCOTEL Kaiserwasser Vienna. It was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us a feedback. We are very happy to hear that you liked the hotel and its location. Thank you for your lovely note. We would like to wish you all the best and we are looking forward already to welcome you back at the ARCOTEL Kaiserwasser within the near future.

Kind regards, the ARCOTEL Kaiserwasser Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
63 reviews 63 reviews
53 hotel reviews
Reviews in 55 cities Reviews in 55 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed August 6, 2012

The room was very spacious with nice furnishings, toiletries, satellite tv, and A/C. The room was extremely quiet and the beds were very comfortable. The metro station is very close by but the hotel itself is located a bit far from the city center sights. There were not too many restaurants and shops nearby.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed August 2, 2012

Modern hotel outside of the center. Popular with tour bus groups and visiting employees of local companies (my case). Convenient for train station, but obviously not the charm of some of the downtown hotels (would not stay here for a leisure trip).

Stayed July 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 8, 2012

This hotel is located away from the downtown core but there's a metro station across the street so very easy to get to the tourist attractions. The red furniture in the lobby is kind of fun.

Was given a room on the 4th floor close to the elevators. It did get noisy at times. The room was adequate. Only 1 hand towel and 1 bath towel in the room so had to keep asking for additional towels which awas a pain. Eventhough I had two twin beds pushed together to form a king bed was only provided with bedding for one. Very strange.

Front desk staff were very fiendly and helpful.

The buffet breakfast was okay.

I did notice one morning the tip I left for the cleaning staff was gone but the room was not yet cleaned.

I would not recommend this hotel

  • Stayed June 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Leiter Gästebetreuung at Arcotel Kaiserwasser, responded to this review, July 13, 2012
Dear Guest,

thank you for choosing the ARCOTEL Kaiserwasser Vienna it was a pleasure to have you staying with us. We are especially grateful for the time you have taken to give us feedback. Thank you also for your comments concerning the towels and our beds. We take every feedback very serious and we will do our best to improve ourselves. We regret that you were not completely satisfied with your stay. Nevertheless we hope you will give us the opportunity to show you our high standards and quality at ARCOTEL Kaiserwasser in the future.

Many greetings from Vienna!
The ARCOTEL Kaiserwasser Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arcotel Kaiserwasser

Address: Wagramer Strasse 8, Vienna 1220, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#17 Spa Hotel in Vienna
#59 Business Hotel in Vienna
#66 Romantic Hotel in Vienna
#72 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Arcotel Kaiserwasser 4.5*
Number of rooms: 282
Official Description (provided by the hotel):
The superior-hotel is situated opposite of the UNO City and the Austria Center Vienna, and combines due to its location nature and urbanity. Eight seminar rooms with a total of 350 sqm provide meeting capacity for up to 280 people. The restaurant UNO impresses guests with seasonal delights and a choice of exclusive wines.282 rooms, suites, apartments and theme rooms,as well as spacious business suites are awaiting the guests.Exclusive highlight is the executive floor with its own reception and lounge on the fifth floor.Mini bar consumption, WIFI high speed internet and access to the executive lounge – offering snacks, soft drinks, coffee and tea – are included in the room rates of executive rooms, apartments, superior rooms, suites and theme rooms. ... more   less 
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Also Known As:
Arcotel Kaiserwasser Vienna
Arcotel Kaiserwasser Hotel Vienna

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