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“Loved it with one major exception...” 4 of 5 stars
Review of The Levante Parliament

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The Levante Parliament
5.0 of 5 Hotel   |   Auerspergstrasse 9, Vienna 1080, Austria   |  
Hotel amenities
Ranked #82 of 369 hotels in Vienna
Doha, Qatar
1 review
1 helpful vote 1 helpful vote
“Loved it with one major exception...”
4 of 5 stars Reviewed April 5, 2013

After reading some of these reviews, I'm really surprised. For me, the service has been amazing. The staff is always around, so friendly...the restaurant is a great place to just hang out. I have no idea how anyone could consider the breakfast lacking: eggs, bacon, sausages, various cereal, yogurt, fruit, juice, coffee, pastries... not what I'd call lacking. It's all so great and for it to be included? Fabulous bonus in Europe. The bathroom and shower is amazing. The only reason I'm not giving it 5 stars is because I literally have two requirements when I book a hotel. Good shower, comfortable bed. After all, I'm here to sleep and rest so I can go out and explore. The shower/bathroom are amazing, but the bed is AWFUL. I'm sorry, but almost everywhere I've been in Europe has had HORRIBLE beds! Why is it so difficult to find a comfortable bed? I'm not even picky, I sleep on a firm bed at home, but this is rock hard. I'm seriously so sore after only one night, it's like sleeping on a board. The only comfortable position right now is on my stomach. Maybe it's just my bed, but I doubt it. Also, the bedding is ridiculous. The pictures show one bed with two folded comforters on top...there is literally a sheet over the mattress and those two comforters. No sheets. So weird. And the comforters aren't even big enough to cover the bed! It's as if two people are supposed to sleep on the bed and each use a mini comforter. I don't understand...I just want a normal bed: COMFORTABLE, with sheets, and a normal-sized comforter. Anyway, thank goodness the rest of the hotel (service, location, amenities) make up for it.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, April 7, 2013
Dear Guests,

We hope you had a good trip home and we would like to say thank you for having chosen our Design Hotel The Levante Parliament for your stay in Vienna.

We are very glad to hear that you enjoyed your stay with us and appreciate your comments!

Your feedback is very important to us, and it gives us the opportunity to improve our product, especially our bedding.

We are looking forward to welcoming you again at our hotel as soon as possible!

Best regards

The Levante Parliament Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 2, 2013

The hotel is designed nicely and the location is great - very central. Unfortunately, the service lacks. I emailed the concierge in advance of our arrival and never received a response. Upon arrival, we asked for advice and help planning our visit, but we just received several tourist brochures. In particular, we were hoping to see a musical performance and asked for recommendation that was not too 'touristy'. The hotel lady recommended a performance, which we booked, and it was a complete tourist trap and very pricey. We also booked a tour through the hotel and the hotel staff told us the wrong pick up time, so we missed the tour. The lady was very apologetic and said she would send something to our room as an apology. She never did. Disappointing since the hotel itself is quite nice.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, April 7, 2013
Dear Guests,

We hope you had a good trip home and we would like to say thank you for having chosen our Design Hotel The Levante Parliament for your stay in Vienna.

Thank you for taking time, to give us a detailed feedback. We gladly make use of your concerns, critiques and ideas,which are subject to the process of our continuous improvement.

Please accept our apology for the inconveniences we have caused you.

We would apreciate if you give us a second change, to convince you of our service quality.

With kind regards


The Levante Parliament Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 2, 2013

This is a nice, modern hotel with great access to the city center and all of the popular sites in Vienna. It is right next to the Rathaus subway station. This is what I would expect from a Mr. and Mrs. Smith hotel.

I was disappointed by the service, however. On multiple occasions, we were given bad recommendations for things to see and do in the city. For example, one recommendation was to see a really cheesy, touristy classical concert down the street from the hotel (www.wro.at). Even after we questioned the quality, the hotel ensured us it was worth it. Save your money - don't go see this concert! In another instance, the hotel booked a tour for us but told us the wrong time, so we missed it. We went on the tour later in the trip, but it was average at best. Lastly, the morning staff at the hotel restaurant were consistently grumpy.

Overall, I recommend this hotel for quality and location. Don't have high expectations for service and come with your own planned itinerary.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, April 7, 2013
Dear Guests,

We hope you had a good trip home and we would like to say thank you for having chosen our Design Hotel The Levante Parliament for your stay in Vienna.

Thank you for taking time, to give us a detailed feedback. We gladly make use of your concerns, critiques and ideas,which are subject to the process of our continuous improvement.

Please accept our apology for the inconveniences we have caused you.

We would apreciate if you give us a second change, to convince you of our service quality.

With kind regards


The Levante Parliament Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luneburg, Germany
Top Contributor
90 reviews 90 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 29, 2013

The Levante Parliament is a boutique hotel. You do not feel in a anonymous hotel. In has character, a kind of modern charm that I found pleasing.

However, it unfortunatly the service cannot keep up with the design. The rooms are small, you feel a little claustrophobic in some. The bathrooms are OK but the disapointing point is the breakfast, small buffet and not enough choice.

Also, make sure to check out in advance because as soon as more then two guests are at the reception it will take them 20 minutes to sort it out.

In short, it unfortunatly does not live up to its look.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, March 31, 2013
Dear guest,
We hope you had a good trip home and we would like to say thank you for having chosen our Design Hotel THE LEVANTE PARLIAMENT for your stay in Vienna. We appreciate your ideas and comments and forward them immediately to the particular department heads. We are more than happy to seize your suggestions in our operational procedure. With our resolution: „A happy customer, who is content with good service is our most valuable good”, we try day by day to offer our guests a convenient stay with us and at Vienna. We are very sorry that you felt inconvenient with the space our facility offers. We will consider your concern for further reconstruction and assignment but we are proud of that we could manage all the efforts of reconstruct this old building, dating back to 1908 that is now under monument conversation and protection of the city historical heritage. We also would like to excuse that not everything was as you expected it to be. Please be ensured that we gladly make use of your concerns, critiques and ideas, which are subject to the process of our continuous improvement. We would like to welcome you again to our hotel and remain with best regards from Vienna,

Günther Gabauer
Front Office Manager
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Sofia, Bulgaria
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 27, 2013 via mobile

Nice & pleasant, very peaceful and an excellent location, just next to a subway station, which is very convenient. Staff is friendly and helpful. Everything is clean. Rooms facing the inner yard might not have the greatest view, but are very quiet.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, March 31, 2013
Dear guest,
We hope you had a good trip home and we would like to say thank you for having chosen our Design Hotel THE LEVANTE PARLIAMENT for your stay in Vienna.
With our resolution: „A happy customer, who is content with good service is our most valuable good”, we try day by day to offer our guests a convenient stay with us and at Vienna.
We would like to say thank you for taking time to write such a nice comment and we hope, that we can welcome you back in our hotel soon.

With best regards
Günther Gabauer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
58 reviews 58 reviews
54 hotel reviews
Reviews in 52 cities Reviews in 52 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed March 24, 2013

Let me start with the good points:
- location is very convenient if you want to visit Vienna as it next to the Ring which is very well served by the efficient tram system
- breakfast buffet is good, a lot of variety and abundance
- wifi works
- gym is small but sufficiently equipped

..and now the negatives
- we planned to spend here 2 nights during Xmas holidays. When we arrived at the reception, we were told our room had had some plumbing issues hence we could choose between 2 single rooms or a double room in a hotel "just round the corner". Following our complaints (they could have at least told us in advance, etc etc), they accomodated us in a double bedroom on a ground floor (hence someone else who arrived after us probably had to take the other options)
- the room was humid and damp, we had to use some perfumed candles in order to get rid of the smell
- the windows were overlooking a wall! so we really felt we were staying in a bunker

Even if the staff was very apologetic and offered us a basic free dinner and some fruit in the room, the overall experience has not been great and having read other reviews I think what happened to us probably was not an exception as other people had similar experiences

Would not recommend this hotel

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, March 31, 2013
Dear guest,

We hope you had a good trip home and we would like to say thank you for having chosen our Design Hotel THE LEVANTE PARLIAMENT for your stay in Vienna.
We appreciate your ideas and comments and forward them immediately to the particular department heads. We are more than happy to seize your suggestions in our operational procedure.
With our resolution: „A happy customer, who is content with good service is our most valuable good”, we try day by day to offer our guests an unforgettable stay in Vienna.
Therefore we gladly make use of your concerns, critiques and ideas, which are subject to the process of our continuous improvement.
Please be assured that we do everything to make our guests stay convenient and problem free to provide a most enjoyable time in Vienna.
Although you have faced several unpleasant inconveniences, we hope that we can welcome you back in our hotel, in order to change your first impression from our house.

With best regards

Günther Gabauer
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013 via mobile

Great location really close to metro station. Had an inward facing room that was very comfortable and really quiet. Welcome plate of chocolates soft drinks and flowrers in room on arrival which was a really nice touch. Allthough check in should have been at 3 our room was ready at 12 and they were happy for us to check in early. Staff were very friendly and extremly helpful in giving advice and directions. Breakfast was great. Really enjoyed our stay and would certainly go back. :)

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
LevanteParliament, Leiter Front Office at The Levante Parliament, responded to this review, March 26, 2013
Dear Guests,

We hope you had a good trip home and we would like to say thank you for having chosen our Design Hotel The Levante Parliament for your stay in Vienna.

We are very glad to hear that you enjoyed your stay with us and appreciate your comments!

We are looking forward to welcoming you again at our hotel as soon as possible!

Best regards

The Levante Parliament Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about The Levante Parliament

Address: Auerspergstrasse 9, Vienna 1080, Austria
Location: Austria > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
#51 Family Hotel in Vienna
#59 Luxury Hotel in Vienna
#64 Business Hotel in Vienna
#102 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Levante Parliament 5*
Official Description (provided by the hotel):
The Levante Parliament - A Design Hotel - is situated in the historic centre of Vienna, the capital city of Austria.It has 67 rooms and suites and a conference centre for up to 30 guests and as such the The Levante Parliament is a great venue for anyone looking for a privately run quality hotel where no wish is left unfulfilled, but is also keen to be somewhere quiet in the heart of this busy city – and expects excellent service and exclusive design. The hotel has been one of the leading design hotels in Vienna since 2006. Our restaurant and Nemtoi Bar with its unique 400-square-metre garden lounge is one of THE spots in the Vienna city centre during the warmer months of the year.Situated on Vienna’s “youth axis”, between the university campus “The old AKH“ and the museums quarter (MQ), our hotel is well-known as a hip meeting spot - for all generations.Immerse yourself in Viennese culture, “the scene” or the city’s business world but start your tour of discovery at the The Levante Parliament - A Design Hotel! ... more   less 
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Also Known As:
The Levante Parliament Hotel Vienna
Levante Parliament Vienna
Levante Parliament Hotel Vienna

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