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Pension Kraml: Traveler Reviews


Brauergasse 5 | Wien, Vienna A-1060, Austria

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92% Recommend
4.5 of 5 stars 71 reviews
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A charming bargain

Pension Kraml

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5 of 5 stars
RdaneelChicago_IL   4 contributions
Chicago, IL
Jun 10, 2009 | Trip type: Friends getaway
1
person found this review helpful

My travel buddy & I loved this place! Our room was huge with nice comfy beds and an in-room basin with vanity. Very clean. Bath & shower were down the hall - also spotless. The breakfast was fabulous and served buffet style in a very lovely dining area. About a 20 minute walk to Vienna's main tourist area, we couldn't have been happier. Also, staff was very helpful with directions and called for a taxi on our behalf. Highly recommend this for budget conscious travelers who like hotels with character, charm and cleanliness.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 50_64
  • Member since May 21, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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great location

Pension Kraml

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5 of 5 stars
latefourties   10 contributions
australia
Jun 5, 2009 | Trip type: Couples
2
people found this review helpful

i looked at position on city map and thought it looked a little far out, but accepted review comments on great location and it proved to be just that.
Main shopping area a block away, good restuarants handy, as is metro.
Museum section is 15 min walk or hop on subway. Schromnbrunn Palace is just as handy in other direction.
Pension provides excellent breakfast, information and our great to deal with via email.
they provided great directions too if you are arriving by train and wish to use public transport.
We spent four nights there as there is so much to see. Do not miss Sisi s apartments and Imperial Burial Crypts.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since May 29, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Pension Kreml - not again

Pension Kraml

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2 of 5 stars
Rusky   7 contributions
moscow
Jun 4, 2009 | Trip type: Couples
1
person found this review helpful

I am going to buck the trend here and say that I really wouldn't go back to this pension. We were a group of 4 (2 couples) who had booked 2 nights in the family apartment. Unfortunately, we were caught up in a strike in Greece and were not able to make it the first night. When we realised this, the morning before our scheduled arrival at the pension, we phoned to inform the pension and we were told that we would still be required to pay for the night we weren't there. Well......I suppose that this is stated in the cancellation policy but...... I was a little put off by this attitude - not even an offer to reduce the rate. We still stayed there the second night but did not find it as 'friendly' as others have stated.

In the cancellation policy it states
'Cancellation policy: Please note that one night will be charged if you cancel/change your room reservation less than 21 days before arrival. The cancellation fee is 100 %, if you cancel/change your room reservation less than 7 days before arrival.
If I understand this correctly, it means that if your plans change, for whatever reason, you will be required to pay for your full stay - WHAT! this is quite ridiculous as there are many legitimate reasons people might need to change their travel plans. I would rather stay in a small hotel that doesn't have such stringent rules and regulations. It would be worth paying a little bit more to have peace of mind.

Our room consisted of one bedroom and then another large room which had a bed in it...the bathroom and toilet was separate. The toilet had such a smell that I really couldn't use it -- and really can't remember when I experienced so foul a smell. This wasn't because it was unclean but because of a real problem with venting the room. This was reported to the management.

It must be explained that this pension is really a small hotel and as such seems to have many rooms, with and without bathrooms. The hotel seemed to be clean and the breakfast was quite good although I really object to being asked to pay cash - I understand when the pension or b & b is a small concern but this is not small concern - and I figure that this is a way of avoiding tax, which I strongly object to.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since September 27, 2005
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from magstk72, Owner
(Management representative)
Jun 4, 2009
We always try to do our best to keep our clients satisfied.

If a client cancels his room reservation one day before arrival (booking was made months before!) it is only short time for us to re-rent the room. If we can re-rent the room - there is no cancellation fee. If we are not sucessful in re-rental the cancellation fee has to be paid by the client.

We think that is fair as we do not overbook our rooms. So our clients do have the guarantee that we keep their reservation once reservation is made.

In case a technical problem in one of our rooms should occur we certainly try to sove it immediately. In this case we would offer a different room or book a hotel room in a different hotel. But we would certainly find a good solution for our clients.

We are a small family run business and we do not accept credit cards because of high acceptance fees of the Acquiring companies. We never advertised to accept credit cards. Clients can make a bank transfer in advance or pay cash on departure. We inform about our payment policy in all our offers and a second time in all our room-confirmations.

Best regards,
The Kraml Family
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wonderful personal service!

Pension Kraml

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5 of 5 stars
TravMD   1 contribution
Indianapolis, IN
Jun 3, 2009 | Trip type: Couples
1
person found this review helpful

Nice quiet location, easy to get to from subway
Wonderful full breakfast buffets

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50-64
  • Member since June 03, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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family pension

Pension Kraml

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4 of 5 stars
sova   1,218 contributions
Prague
Jun 3, 2009 | Trip type: Business, Solo travel

Staying here this week and next (from June 2nd). Less than 5 minutes walk to the Zieglergasse U3 metro. Even less than that to Mariahilferstrasse which has all the shops and many of the restaurants. It's called Pension Kraml but, really it's a professionally run hotel which even has the "towels in the sink means you want them changed" notice. Post-war building and my current room (22) has shared facilities, a wash basin but no TV. Really nice breakfast this morning. Large selection of meats, bread, fruit, yoghurts, cereals, onions, pickles, tomatoes, olives.....................so allow at least an hour for breakfast. One of the sons checked me in. Very professional but, friendly. Mariahilferstrasse is a bustling street, bit of a culture shock from the quieter 3rd district where I normally stay. My room was 45 Euros. Looks like 3 floors of rooms but no lift.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since April 20, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Pension Kraml Also Known As

  • Kraml Hotel Vienna
Address: Brauergasse 5 | Wien, Vienna A-1060, Austria
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