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“Outstanding” 5 of 5 stars
Review of Palais Hansen Kempinski Vienna

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Palais Hansen Kempinski Vienna
5.0 of 5 Hotel   |   Schottenring 24, Vienna 1010, Austria (Inner City)   |  
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Ranked #4 of 364 Hotels in Vienna
Wien
Top Contributor
76 reviews 76 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
37 helpful votes 37 helpful votes
“Outstanding”
5 of 5 stars Reviewed April 12, 2014

Yesterday, we visited the Bar at the Kempinski in Vienna and can only recommend it warmly. The staff is outstanding, friendly and professional, the menu is more than satisfying. My little dog was also warmly welcome. When leaving the bar at 01.30 am we took a stroll through the lobby and were immediately assisted by the night manager who showed us around the restaurant (of course closed at this time), the cigar lounge and even prepared an information folder for us. I never experienced such a professional service before! I can only congratulate the Management for their staff, the impeccable service and will of course come back soon. I stayed at Kempinski hotels before (Dubai, Kitzbuhel, London) and was always thrilled by the service provided. A great company with excellent people!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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584 reviews from our community

Traveler rating
    489
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
São Paulo
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 11, 2014

I stayed at Palais Hansen on Feb 2014. I was with my family and I got a nice triple suite. The hotel is new and very modern. The location is perfect, you can do everything walking. The higher point was the breakfast - full of diferent options, fresh, gluten and lac free products. No complaints about this hotel

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
1 review
5 of 5 stars Reviewed April 10, 2014

this hotel is so good.and i think i have a best choice .And the room very and very luxury.
Service and food also good.I advise all people should go to this hotel when travel to vienna.
Thanks for a great time i have when travelled to vienna.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2014

This is the best hotel I have ever visited. It has the quiet athmosphere of the great super-luxury hotels of the Imperial days. It is hypermodern as well, and the staff is warm and personal. The location is bulls-e

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
53 reviews 53 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed March 28, 2014

We absolutely loved this place. It's not only beautiful but also warm, friendly and inviting. The service is wonderful - everyone was very helpful and accommodating and it's obvious that staff are happy and engaged.

The room we had was very comfortable - great bed and bathroom, plus it was perfectly clean. It has the best breakfast I have ever seen and we couldn't have asked for more.

I rarely give 5 * to anything but this place definitely deserves it.

We'll be back!

Stayed March 2014, traveled as a couple
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Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2014

I had an amazing weekend at the Kempinski, I have been staying at Vienna's top 5 star hotels and this one has won the jackpot. Location, food , facilities , all at the highest level.
We have been upgraded to two junior suites which were amazing.
Service & staff are just PERFECT! , a big thank you for the restaurant staff ( with one of the best breakfast in Vienna ) , concierge and the reception, young staff , great vibe.
That's exactly how a 6 stars hotel should look like.
We'll come back for sure.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saudi Arabia
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 24, 2014 via mobile

Luxury hotel in Vienna , Room was modern with nice view and comfortable bed ..
Underground station is 500m out side the hotel entrance.
Breakfast was tasty and lovely
The best start for our trip in Austria..
We were in our honeymoon trip , nice welcoming from the reception team

Stayed September 2013, traveled as a couple
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Additional Information about Palais Hansen Kempinski Vienna

Address: Schottenring 24, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 364 Hotels in Vienna
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palais Hansen Kempinski Vienna 5*
Number of rooms: 152
Official Description (provided by the hotel):
Palais Hansen Kempinski Vienna - originally built as a hotel for the World Exhibition in Vienna in 1873 - captivates the visitor with a historic building, modern architecture and contemporary luxury. It is a glamorous hot spot with 152 rooms & suites, 2 restaurants, 2 bars, a large spa and fitness area as well as conference rooms and one ballroom. ... more   less 
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