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“Very classy, some street noise” 4 of 5 stars
Review of Hotel Ambassador

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Hotel Ambassador
5.0 of 5 Hotel   |   Karntner Strasse 22 / Neuer Markt 5, Vienna A-1010, Austria (Innere Stadt)   |  
Hotel amenities
Ranked #59 of 363 Hotels in Vienna
Annandale, Virginia
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Very classy, some street noise”
4 of 5 stars Reviewed March 23, 2014

I couldn't believe how fancy this place was. Marble columns in the hallways, chandeliers in every room, a sitting area and tapestries in the bedroom... I very much enjoyed my stay. I was particularly happy with the modern bathroom, to include a full-power hairdryer. I only had two complaints: the hotel allows smoking and even though my room didn't smell of stale smoke, I could smell fresh smoke if folks nearby were smoking. Also, the street noise woke me up on a couple occasions...to include garbage pickup at around 2am. But all that said, I would definitely return to this hotel in the future.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
New York, New York, United States
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 2, 2014

Bounded on one side by the main pedestrian-shopping street, Kartner Strasse, and Neue Markt, an upscale street complete with a beautiful fountain, the Ambassador occupies a perfect location. Whatever noise there may be outside, the soundproofing is efficient. Rooms like 411 and 314 are very large with lovely views. The restaurant and bar are just fine. The room service is excellent and reception service is efficient and polite. Its a lovely small hotel that, on a small yet more than adequate scale provides excellent service at a reasonable price that . The beds are comfy and the bathrooms are just fine. While it lacks the glitz of the several world famous hotels that Vienna offers, it beats their location, does so with class and comfort and is highly recommended.

Room Tip: Rooms on the fourth floor facing the Kartner Strasse can be a bit larger than the already large room...
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, March 27, 2014
Dear Charles M,

Thank you for choosing the Ambassador Hotel for your recent business trip to Vienna. It was a pleasure welcoming you as our guest.

We are thrilled about your lovely words and will share your feedback with the entire team.

We hope to see you again when your travel plans bring you back to the area.

Kind regards

Ambassador Hotel Vienna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2014

My girlfriend and I ate in the restaurant on Sunday 16th February and the experience was superb. The gentleman running the restaurant spoke very good English (a good job as my German is not the best) and was charming and helpful throughout. From the amuse bouche of beef Carpaccio through the starters (veal cheeks and smoked fish) and main courses (duck) to the cheese board and dessert (chocolate souffle with walnut cream filling and vanilla ice cream) everything was exceptional and then we come to the little chocolate selection that ended the meal. My girlfriend (a lifelong non-smoker) said they were so good she needed a cigarette after the first one, I know how she feels! No question I'd eat there again, and at restaurantwoche prices food this good was a bargain!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, The Netherlands
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 14, 2014

The best location ever! In the center of Vienna, in front of the Alberta museum. They have luxury rooms, special art and antique decoration, historical building, good service and complete breakfast. Amazing!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, January 21, 2014
Dear dcosta26,

We appreciate that you have taken the time to write this fantastic review.

It is a pleasure to read that the Ambassador Hotel Vienna offered the ideal location for you and that you think of us as "the perfect hotel".

We sincerely hope to welcome you back at our hotel.

Kind regards

Ambassador Hotel Vienna
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Guildford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2014

Stayed as a family of 4 over Christmas from 23rd to 26th Dec. Excellent location in the centre of Vienna made it very easy to walk to all the major sights. A beautiful city with a really magical atmosphere at this time of year, especially the main shopping streets and the numerous Christmas markets dotted around the city. Hotel was first class, with friendly, courteous and helpful staff. Both rooms we booked (one business and one classic) were spacious and well appointed, with large en-suites and air conditioning. Food was excellent, in particular the specially prepared menu for Christmas Eve. Overall a hotel best described as being one that has a feeling of understated luxury. Would definitely recommend.

Room Tip: Business rooms are particularly spacious.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, January 21, 2014
Dear GmanA26,

Thank you very much for this amazing feedback and for recommending the Ambassador Hotel Vienna.

As pointed out in your review, the central location of the Ambassador is the ideal starting point for Vienna visitors. Around Christmas time, the city's atmosphere is really magical and it's hard to decide where to go first.

We are delighted about your lovely words and will share your comments with the front desk and restaurant team.

We hope to see you and your family again when your travel plans bring you back to the area.

Kind regards

Ambassador Hotel Vienna
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Taarnby, Denmark
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 28, 2013

Vienna is very nice at christmas, and Ambassador is an exelent choise of hotel. Nice rooms, great beds and perfect service. The breakfast is very expensive, but many nice coffee shops near the hotel. But a nice stay, and maybee we will return in the summer.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmbassadorWien, Manager at Hotel Ambassador, responded to this review, January 21, 2014
Dear bjoernroede,

Thank you for reviewing your recent stay at the Ambassador Hotel Vienna.

Christmas time is a very special time in Vienna. The city's prettiest squares transform into charming Christmas markets, most of them are only a few steps away from the Ambassador.

We appreciate your nice words and look forward to seeing you again in the summer.

Kind regards

Ambassador Hotel Vienna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxemburg
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 13, 2013

An efficient and discreet hotel in the heart of Vienna. There are neither the sort of opulent public rooms, nor the overbearing service that one would normally associate with a 5-star property, which probably explains the large number of "4-star" reviews here. The front desk, for example, is tucked away by the side of a hallway leading to the sole lift, and it was manned by a single receptionist for most of the time we were there. That said, the place was never so busy that one had to wait for a significant amount of time and all requests (airport transfers, reservations, etc.) were handled courteously and efficiently. The first-floor bar, which doubles up as the lounge suffers somewhat from ambivalent service and its relatively small size, but given the large hotel rooms and proximity to lots of cafés and restaurant, we did not really feel this as a major inconvenience.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ambassador

Address: Karntner Strasse 22 / Neuer Markt 5, Vienna A-1010, Austria
Location: Austria > Vienna Region > Vienna > Innere Stadt
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#43 Luxury Hotel in Vienna
#45 Business Hotel in Vienna
#54 Family Hotel in Vienna
#57 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Ambassador 5*
Number of rooms: 89
Official Description (provided by the hotel):
Ambassador Hotel is a luxurious business hotel, located in the heart of Vienna, directly on the Kärntner Strasse shopping street. ... more   less 
Reservation Options:
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Also Known As:
Ambassador Wien Hotel
Ambassador Wien Vienna

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