Westend was our first choice upon arriving in Vienna. We were not happy with the customer service. They were rude, snippy and short with us. We arrived around 7am since we took an overnight train from Prague. We waited in the lounge area from 7am-noon since we couldn't check into our room until 2 or 3pm, which is normal. However, I went to the front desk around noon to ask if they had anything available yet and the receptionist was surprised that the last representative didn't offer this to me, there were some available. In fact, he actually put-down the other representative by saying that "he's new and doesn't know anything." I didn't appreciate that.
Anywho, it's a clean place, nice little lounge area and small kitchen. But, if you walk 7 minutes away, to Hostel Ruthensteiner, you will be VERY happy! We were! I am going to write a review on them now... Check it out if you'd like.
- Official Description (provided by the hotel):
- WELCOME TO WESTEND CITY HOSTEL!Our Hostel is the most centrally located youth hostel right in the heart of Vienna. Enjoy your visit in a quiet location with a stylish and charming atmosphere in a beautiful newly renovated historical building (built in 1876). We are located next to the railway and metro station “Wien Westbahnhof” and the most popularshopping street of Vienna Mariahilfer Strasse.The City Center is within 15 minutes walking distance. All major sights, museums, restaurants, cafés and discos can be reached quickly by foot or by public transportation.What we offer:breakfast buffet + free bedlinen + shower & toilet in every room + free lockers in the room and free luggagestorage+ free wifi + free map& travelguides and information + 24h reception + laundry room + Internet access + comfortable common area with satellite TV & table football + simple guest kitchen+ vending machine and coffee machine + courtyard with seats.How to find us:From “Westbahnhof“ (about 3 min):Leave the main hall of the Westbahnhof and cross the main road "Gürtel" towards"Innere Mariahilferstraße" (towards city center). On the „Christian Broda Platz“ take the first right onto "Millergasse", then the first left onto "Fügergasse".From “Wien Meidling“ (about 15 min): Take U6 to „Westbahnhof”.From the “international airport”: Take the CAT or S7 to "Wien Mitte" and then theMetro U3 direction "Ottakring", exit Westbahnhof; or take the bus from theairport to "Wien Westbahnhof".From “Südbahnhof- main train station” (about 20 min): Take the tramway 18 to “Westbahnhof“. ... more less
- Reservation Options:
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