Where to begin! We stayed there for 5 days in December, and the first thing to say is that it's definitely not four stars, maybe two.
The staff at reception varied from rude to merely indifferent. At checkin, the guy at reception treated us with disdain as if we were interrupting his afternoon. Halfway through checking us in, another couple of German speaking guests arrived, and while we were filling in the registration forms, he went over to serve them and ended up having what seemed a delightful time chatting and laughing with them and ignored us. When he got back to finishing our checkin, he ran through the formalities as quickly as he could and his disdain was back. At other times the staff on reception (there was only ever one person at any time) usually just ignored you walking past - once or twice someone greeted us, but it was rare. Reception is not 24 hour, so if you stay out late (or need to check in late) you need to let yourself in.
The hotel building hasn't aged well and is in need of freshening up - carpets, paintwork, etc are worn. The room was a decent size, but the floorboards squeaked, the TV was tiny, and no other facilities to speak of (no tea/coffee facilities, no iron/ironing board, etc).
The bed was the typical European approach of two single beds pushed together, but because of the wooden floors, it was very easy for the two beds to slide apart. At least in other European hotels with the two single beds approach, the beds seemed to actually stay together, but not at Mariahilf.
The bathroom was of a fair size, but the shower cubicle was tiny. The sheets and towels were clean, but have clearly had a long life and are thin. It took a few tries at setting the radiator to heat the room to a good temperature for sleeping - there is no thermostat, so you just have to guess to set the temperature. The room was cleaned daily, and the most positive thing I can say about this hotel was that it was kept clean.
The location was also not as good as I thought it might be. It is only about 5 minutes walk from Westbahnhof. And there are a couple of places nearby for breakfast, but after dark there's very limited restaurant options within walking distance. Overall there wasn't much useful around the immediate area of the hotel itself.
There is WiFi, but only in reception, not in the rooms. They do have one computer in reception for guests to use, but we saw the prices and it was ridiculously expensive. There's an Internet café a few minutes walk down the street if you need to use a computer at less than half the price.
When booking I knew that this was a budget hotel, but even judging it within that category, it falls well short. I've stayed at other budget hotels where the facilities are far better and the staff are much friendlier, and next time I'm in Vienna I'll definitely be staying elsewhere! Advice to others: if you want to be around the Westbahnhof area, there are a couple of other budget hotels that looked much nicer than Tourotel Mariahilf, so shop around.
- Also Known As:
- Tourotel Mariahilf Hotel
- Tourotel Mariahilf Vienna
- Tourotel Mariahilf Hotel Vienna
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Tingo, Otel, Hotels.com, Travelocity, TripOnline SA, EasyToBook, HostelBookers and Venere so you can book your Tourotel Mariahilf reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.