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“City Value” 4 of 5 stars
Review of Suite Novotel Wien Messe

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Suite Novotel Wien Messe
3.0 of 5 Hotel   |   Radingerstrasse 2, Vienna 1020, Austria (Leopoldstadt)   |  
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Ranked #131 of 363 Hotels in Vienna
GreenLeadersBronze level
Ayr, United Kingdom
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“City Value”
4 of 5 stars Reviewed November 8, 2012

Excellent hotel well positioned for airport train and easy access to city on underground line U1. Very large room well equipped and good value for money. Use Vienna card for best value on transport and Art Galleries.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3720, Manager at Suite Novotel Wien Messe, responded to this review, November 14, 2012
Dear guest,

thank you for your great comment on trpadvisor.com.

I am looking forward to welcoming you again at Suite Novotel Wien Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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848 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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London
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 18 cities Reviews in 18 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed November 5, 2012

Decent hotel in a perfectly okay if rather nondescript area which is reasonably close to the centre, but not walking distance. Close to metro, and close to a supermarket. Vienna metro is quick, cheap and easy to use, so you really don't need to stay in the historic centre unless you really want to.

A very clever and modern design, I liked it, and although I staying alone the room was big enough to share with a friend - eg a sofa bed, and a screen to divide the room in two between the bed and the sofa bed.

Kitchen area of room (and the microwave) very useful. Internet fast and good. Bathroom and separate toilet well designed and clean. Bed very firm (hard) and so, in my view, comfortable. There are fire doors in corridors and smoke alarms in the room and public areas.

I found the reception staff fine (was concerned having read some reviews that they might be a bit unhelpful, but I didn't encounter that at all, they were pleasant and professional).

Air conditioning wasn't working as far as I could tell, but maybe they'd have turned it on if it was really hot. A bit more candour on that wouldn't go amiss. If it's not turned on, or is just circulating air, they should say.

I didn't deal with the whole breakfast situation, it looked confusing, although I gather from other reviews that some people aren't delighted by it, but quite frankly the price was so good I don't care. It was a nice, big, clean, light, well equipped and pleasant room in a nice and reasonably central area at a very fair price for Vienna so I was happy.

I'd stay again, and have recommended it to a friend.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3720, Manager at Suite Novotel Wien Messe, responded to this review, November 14, 2012
Dear guest,

thank you very much endeed for your nice comment on this site.

I am realy looking forward to your next stay at Suite Novotel Wien Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tirgu Mures, Romania
Top Contributor
76 reviews 76 reviews
49 hotel reviews
Reviews in 38 cities Reviews in 38 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 3, 2012

Beautiful rooms, very comfortable and clean. It is best choice if you are with one or two children. The package: room plus breakfast, if you are with children, is very good one.
Very close to the hotel are few restaurants where you can take the dinner. The location are not very close to city center, but very close to the subway station. To Stephan's Dome (city center) are at 3 subway stations far and to Prater are 2 stations far from hotel.
You can park your car on the street near to hotel without any charge.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3720, Manager at Suite Novotel Wien Messe, responded to this review, November 4, 2012
Dear guest,

thank you very much for such a positive comment on tripadvisor.com.

It is great to see that our efforts are being noticed.

I am realy looking forward to your next stay at Suite Novotel Wien Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thessaloniki, Greece
Top Contributor
74 reviews 74 reviews
74 hotel reviews
Reviews in 47 cities Reviews in 47 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed October 31, 2012

We've read all these good reviews and we had maybe too high expectations. It's very well located and very close to a metro station. The room was very spacious but the wc had an apalling urine smell. The breakfast was decent but if the hotel is full and you want to have breakfast after 09.00 then be prepared to wait to get a table.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3720, Manager at Suite Novotel Wien Messe, responded to this review, November 4, 2012
Dear guest,

Thank you for taking the time to leave a comment on tripadvisor.com. I am sorry that your stay did not meet your expectations.

We would be glad to show our improvment at your next stay at our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 23, 2012

Beautiful room, quiet stay. The room has a good internet connection (wifi or high-speed wire), a good-sized work table. The bathroom is reasonable, not high luxury, but with everything you need. The bed and other furniture in the room was comfortable, the room was clean. The room has a kettle (but no cups) and a little sink, a separate toilet, which was nice. Very little room for clothes, etc, There is a very small shelf in the bathroom, a tiny wardrobe and a couple of shelves for shirts, etc.
On the down-side, the reception is not friendly or efficient - I was left standing several minutes while waiting for the receptionist to finish doing something on the computer and another man stood by trying to look busy but not really doing anything. The receptionist, then had to serve drinks at the bar while I continued waiting. She did not have time for an apology, an excuse or a "I'll be with you in a minute".
Also, the room is well equipped but consumables are not replaced. My plastic water glass was taken away every day, but never replaced. Also, once I had used the little flask of shower soap provided, it was not replaced.

Room Tip: Ask for an inside facing room, giving on a garden/park rather than on the street.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3720, Manager at Suite Novotel Wien Messe, responded to this review, October 25, 2012
Dear guest,

Thank you for taking the time to tell us about your experience at the Suite Novotel Wien Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United kingdom
Top Contributor
122 reviews 122 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed October 22, 2012

The room was nice and spacious although the location is a bit out the way (but close to where I was working).

Unfortunately I was greeted by many orange flies crawling on the walls and floor in my room (on 3rd floor). I wiped them away but every day they would return to greet me upon getting back to my hotel room. They must have come in through the air-con vents or something as the windows were all closed during the day. Some were small and others much larger but every day without fail I'd find between 5 - 10 in my room walking around.

Frankly this is unacceptable and I'd urge management to take a look.

Also - despite my best efforts at regulating the temperature, the air-con did not work well and it blew out hot air throughout my stay. Last week it was between 15C and 20C in Vienna and the room was baking..

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3720, Manager at Suite Novotel Wien Messe, responded to this review, October 25, 2012
Dear guest

thank you for taking the time to tell us about your experience at the Suite Novotel Wien Messe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 21, 2012

Me, my wife and our teenage son stayed at this hotel during our weekend city break in Vienna. I booked our room through the Novotel web site. We got a package that included the breakfast. I mention this because i doubt i would pay 12 Euro for, on the first look, very basic breakfast. However, since it was included, we were pleasantly surprised. It was more than enough for the heavy day ahead.
Room (suite) is really big. It can be visually divided with panels. It has separate toilet and bathroom with shower and bathtub. A small kitchen part is equipped with microwave, fridge and a sink.
Room has a LCD with a decent choice of music and movies, beside cable TV (maybe a list of channels could be more international). Also, we used wifi for skype video call. All that free of charge.
Neighborhood is very quiet. Metro station is 100m from the hotel.
Hotel does not have restaurant for lunch or dinner, but you can buy a sandwich or a meal you can cook in microwave oven in the lobby. It is a little bit more expensive than to buy it in the shop.
All in all, we were very satisfied with the service we got for the price we payed.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
h3720, Manager at Suite Novotel Wien Messe, responded to this review, October 26, 2012
Dear guest,

thank you very much for taking the time to leave such great comments on trip advisor.com!

I am really looking forward to welcoming again at Suite Novotel Wien Messe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suite Novotel Wien Messe

Address: Radingerstrasse 2, Vienna 1020, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Leopoldstadt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#13 Green Hotel in Vienna
#82 Family Hotel in Vienna
#103 Business Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:3 star — Suite Novotel Wien Messe 3*
Number of rooms: 158
Official Description (provided by the hotel):
The 3 star Suitehotel Wien Messe is 7 minutes from the city centre (approx. 3km) close to the Austria Center and the Vienna Exhibition Hall. 10 minutes from Stephansdom Cathedral, 15 km from Vienna Schwechat airport. 158 inviting modular suites with airconditioning, 30sqm in size. 24 hour services include Boutique Gourmande self service gourmet food counter, gym, business corner with WiFi access and free high speed Internet. Bar, free massage on Thursday evenings, private undercover parking. ... more   less 
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Also Known As:
Suite Novotel Wien Messe Hotel Vienna
Suitehotel Hotel Wien Messe
Suitehotel Hotel Vienna

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