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“worst place ever” 1 of 5 stars
Review of Hotel Pension Astra

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Hotel Pension Astra
Alser Strasse 32, Vienna 1090, Austria (Alservorstadt)   |  
Hotel amenities
Ranked #59 of 106 Vienna B&B and Inns
Toronto, Ontario, Canada
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“worst place ever”
1 of 5 stars Reviewed December 7, 2011

Avoid Astra at all costs, especially the apartments. When we arrived, the hotel staff Dagmar advised us that our room had no internet (even though the pension advertises this on their website). While we were disappointed, we followed her assistant to our rooms, surprised to learn that we were being housed in the "annex". The annex meant having to go back down 2 flights of stairs, out the front door, down the street, through a second set of doors into another building, though the building, out a third set of doors, through a courtyard, into a fourth set of doors, up dirty stairs, through another locked door, into a depressing antechamber, through a cheap pressed wood door, when finally to our rooms. The slight that greeted us was shocking. The carpets were stained and dirty, the wallpaper peeling from the walls, the furniture mismatched, and the windows cracked. It truly was the ugliest place I had ever seen--worse than some slum landlord apartments I had viewed when looking for cheap housing in my youth. To make matters worse, the price was 130 euros and the hotel staff defensive and aggressive when I said that the rooms would not suite and asked whether 1) we could have another room in the main hotel or 2) leave immediately not paying. The staff responded that we had to pay full price for the first night and "good luck" in finding another accommodation given that all the hotels were booked that weekend. Luckily we found a brilliant space elsewhere. Although I don't often write reviews, I was moved to pen this one given the terrible treatment, exorbitant pricing, and appalling state of the place. Sleeping in the airport or train station would be better than this!

Stayed December 2011, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
astra-team, Manager at Hotel Pension Astra, responded to this review, December 9, 2011
We are very sorry that we didn't fulfill your expectations, nevertheless we find your report a touch biased.The booking was not made by you, but by your friend, and her priorities were different from yours.We provided what we promised to the person who booked the room and what we confirmed in our e-mail: a two room apartment with bath and kitchen, sleeping three in two separated rooms in separated beds. The person that booked was aware that the room would be in the building next door, on our website we definitely don't advertise WIFI in every room, we don't even advertise free internet in the lobby, though we provide it, please go check before you accuse us of false promises. As the self-catering apartment has a kitchen and is used mostly by families with kids, there might have been a stain on the carpeting, which resists regular shampooing. Please keep in mind that you booked a two star accommodation at the price of a two star accommodation.As you arrived on the first day of a conference, it was not possible to change your reservation, as we gladly would have done under different circumstances, because the hotel was full. You agreed to our terms of cancellation, which were stated on your confirmation and we also gave you a small discount on the cancellation fee.
We deeply regret that you where not satisfied, but the problem seems to have arisen from a communication gap between your friend who did the booking, and your personal requirements she obviously was not familiar with, as she didn't mention them. If your additional personal requirements( shower instead of tub, internet in the room, luggage porter, elevator to the first floor) had been known to us, we would not have made the reservation, as your combined wishes would have been very specific and we would have known beforehand that we can't deliver.
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14 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Additional Information about Hotel Pension Astra

Address: Alser Strasse 32, Vienna 1090, Austria
Location: Austria > Vienna Region > Vienna > Alservorstadt
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #59 of 106 B&Bs / Inns in Vienna
Price Range (Based on Average Rates): $
Number of rooms: 20
Official Description (provided by the hotel):
Enjoy your stay in Vienna in a nice and quiet guesthouse with a long tradition, that dates back to the beginning of the last century. We have been host to a multitude of satisfied customers for many years, and many of our guests keep coming back again and again.Although we are situated close to the busy city centre ,our rooms are nevertheless very quiet , and most of them face a garden, the others face a courtyard.The PENSION ASTRA is located near the University Clinic, City Hall and the City-Centre are only a couple of blocs away ... more   less 
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