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“Will not return” 1 of 5 stars
Review of Pertschy Palais Hotel

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Pertschy Palais Hotel
4.0 of 5 Hotel   |   5, Habsburgergasse | 1010 Vienna, Vienna 1010, Austria (Formerly Pension Pertschy) (Inner City)   |  
Hotel amenities
Ranked #136 of 365 Hotels in Vienna
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Will not return”
1 of 5 stars Reviewed February 19, 2013 via mobile

Stayed for 3 days. Horrible attitude of desk personnel. No wifi in room as advertised. Wifi in lobby worked/stayed connected 20 percent of the time. No climate control in room (even with adjusting radiator). Carpet and walls stained and dirty. Non smoking rooms, but hallways, lobby, breakfast area very smoky. Very thin walls, can hear neighbors like they are standing next to you. Very tiny bathroom, even for EU standards. Good location and breakfast, but too many other options in Vienna to ever return to this place.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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345 reviews from our community

Traveler rating
    136
    122
    54
    24
    9
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60
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25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2013 via mobile

We have stayed at the Pension Pertschy for a week over the New Year. Our experience was really good. It is a Pension, not a hotel, and as such fulfilled modt of our expectations. The location to Viennas attractions could not be better, Hofburg, museums and concerts are all within easy walking distance. The rooms are comfortable, clean and spacious, the service is friendly and breakfast is good and ample. Our only negative comment is that the refrigerator in our room(212) was not functioning and inspite of our repeated complaint it was not fixed during our stay. This is a minor complaint, but may be of concern during warmer weather.

Was this review helpful? Yes 1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Carmarthen, Wales, United Kingdom
1 review
5 of 5 stars Reviewed December 11, 2012

Does everthing you could ever want.Close to underground tram and bus routes,You can get anywhere in Vienna in the blink of an eye. Staff always friendly and more than willing to help out.
Breakfast buffet offers a range of tastes to suit everyone. Internet access and coffee machine in loby,all that was missing was milk for those Brits that just love a cup of tea.

Room Tip: Inside rooms are quiet.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Top Contributor
601 reviews 601 reviews
76 hotel reviews
Reviews in 130 cities Reviews in 130 cities
404 helpful votes 404 helpful votes
4 of 5 stars Reviewed December 4, 2012

We took a cab from the airport and it was around forty euros. The hotel is located on a one way street just a block from the popular Graben Street. The three of us stayed in a nonsmoking room which was quite large complete with a chandelier. We were not affected by the noise from the street at all. We heard a few cars go by and that was it. There is a refrigerator in the room where we put cheese, meat and refreshments that we bought at the gourmet food store, Julius Meinl about 2-3 blocks away on Graben. The beds were firmer and comfortable and the room was always warm even when the temps were in the 30's during the day. There is a step up to the bathroom which may be a problem for a handicapped person. We brought our own shampoo and conditioner since there is just soap in a dispenser. The breakfast is fantastic and is open from 7-10 a.m. There is a large variety of cold meats, cheeses, scrambled and hard boiled eggs, bacon, weiners, cereals, yogurts, desserts, breads, coffee and tea. There is a coffee machine in the lobby during the day which is great. The staff at breakfast and at the desk are very friendly. The lady at the desk was so helpful in helping us with directions and any tourist question we may have. She had a great command of the English language.
The location simply can't be beat. All the main tourist attractions, restaurants and shopping are within a 10-15 minute walk at the most.
Yes, the hotel is older and the courtyard photos that are posted are not the most flattering but the rooms are very clean and it does have an older charm. There is an elevator to go up to reception and to the other rooms.
I would highly recommend this hotel.

Room Tip: We were in #305 and we would recommend this room. It is on the side of the one way street but the l...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tartu, Estonia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 26, 2012

I stayed in the Pension Pertschy for 3 days in November. Location of the Hotel is really good but the rooms are really worn. Just ask for a room as far from the busy streets as possible.
The bathrooms ventilation is not doing his job very well and the shower is also really tight.
There is no lobby in the hotel so you are stucked with the minibar (Although the prices in there are not high). TV is small and also old.
Pros: There is a free coffe and tea in the "lobby". Breakfast has a good variety and the staff was helpful and polite. Biggest pro is the location. You can basically walk everywhere you want.
It is not a four stars but its OK.

Room Tip: Just ask for a room away from the street noise and if possible a bigger room.
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 23, 2012 via mobile

What captured our attention during our stay here was this pleasant gentleman who greet and served us during breakfast every morning. What a great way to start one's day!

Rooms are huge and big enough to sleep all 4 of us.

Wifi is virtually non existent in the rooms despite its proclaimed availability. However this is negated by its coffee area with a coffee making machine made available to hotel guests for free and better wifi coverage. Perhaps this ( its wifi) should be highlighted to the guests

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 16, 2012

The Pertschy hotel is really a jewel in the middle of Vienna. The service is pleasant and friendly, the rooms are comfortable and aesthetic, the atmosphere pleasant and harmonious. But especially noteworthy is the breakfast that is served daily. It includes not only a rich variety of everything one could wish for or expect, but in addition also cooked items, especially prepared for the guests, which is really unusual and ... extraordinarily tasty. If you miss it, you have really missed something very special and enjoyable in Vienna.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pertschy Palais Hotel

Address: 5, Habsburgergasse | 1010 Vienna, Vienna 1010, Austria (Formerly Pension Pertschy)
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Airport Transportation
Hotel Style:
#96 Luxury Hotel in Vienna
#117 Business Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pertschy Palais Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
Imperial feeling at PERTSCHY Your cozy downtown-hotel in Vienna The charming private managed hotel is located in a stately baroque palace in the historical centre of Vienna. Its amazing location allows you to have the main sightseeings in a walking distance: St. Stephen Cathedral, Hofburg, Spanish Riding School, Albertina and the State Opera. Here you will find 55 tasteful rooms which have been furnished with a great deal of attention to detail and a modern **** standard. All the rooms are accessible by elevator and equipped with bath/ shower, toilet, minibar, phone, satellite TV and wireless Internet. This small exclusive hotel captivates you at least thanks his Viennese breakfast buffet selection and its excellent service. Experience austrian tradition and perfect hospitality at Pertschy Palais Hotel. ... more   less 
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Also Known As:
Pension Pertschy Hotel Vienna
Pertschy Hotel Vienna

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