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“Lots to Like, The Internet Connectivity Sucks” 4 of 5 stars
Review of Mercure Josefshof Wien

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Mercure Josefshof Wien
4.0 of 5 Hotel   |   Josefsgasse 4-6, Vienna 1080, Austria   |  
Hotel amenities
Ranked #115 of 367 hotels in Vienna
Iraq
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
“Lots to Like, The Internet Connectivity Sucks”
4 of 5 stars Reviewed September 5, 2013

There's lots to like about this hotel--good location, helpful staff, good room by European standards, some nice restaurants in the neighborhood, and a very well prided for breakfast buffet included in my room price. At 110 Euros, the price is right. Sadly, need to repeat what other reviewers have reported. The hotel Internet service is spotty, frustrating, and terrible. You frequently need to log in every thirty minutes to keep your account active. After a few days, you will come to hate the smiling elf on the sign-in page as much as i do now. My simple advice to the Mercure: You have a pretty good darn little hotel with one major flaw. You should RUN, not walk, RUN to find a different Internet service provider. You'd have gotten five stars from me if the Internet wasn't so frustrating and you'd jump thirty places in these ratings if you could get this fixed.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethN114, Manager at Mercure Josefshof Wien, responded to this review, September 9, 2013
Dear guest,

thank you very much for taking the time commenting on your recent stay.

It was a pleasure to read about your praises and feel very sorry for the inconveniences described.
We hope to welcome you again to convince you about our services.

Best regards from Vienna

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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india
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 5, 2013

This hotel is located in good location, its walking distance to all museums, opera, parliament. Its just few minutes walk to Karlplatz and Stephenplatz which are the happening spots of Vienna. The rooms are also comfortable and well furnished. Though the rooms do not have a good view (as this is a city hotel) they are comfortable. However, I cant say that my stay at his hotel was good BECAUSE THE STAFF AT THIS HOTEL IS BAD BAD BAD. .... I had booked myself two months in advance and pre-paid the entire amount, however when I arrived I was told at the reception that only the suit category of rooms is available. When I informed that I have already made and paid for the bookings in advance, they apologized and asked us to wait till the room was ready. We had no problems till then.... When they allotted the room on the lower floor, we requested if they can give us a room on higher floors as we were staying for 5 nights s and we were willing to wait till the check in time if the higher floor rooms were not available . Then out of nowhere one lady general manager came on the scene and the way she behaved was TERRIBLE. She said that she cannot give us any other room without extra payment as the hotel room. She said its business to take more payment when the hotel is overbooked. This type of behaviour was uncalled for from any hotel staff. She was quite elderly in her age so I presume she would have had good experience in hospitality sector but her behaviour said otherwise. She was crude to the core. I am surprised how a four star hotel can hire such a rude person. Either she was rude or she was being racist. Besides her all other staff at the reception was equally inefficient. They don't know how to behave with guests or talk politely. Initially I thought its an Austrian culture to talk rudely but I found that Austrian people are very polite and sweet. It was only MERCURE Josefshof's culture to talk rudely. Even at the check out we did not have very good experience. The staff could not speak proper english and could not explain us the locations or details of places properly. I did not expect such inefficient and rude staff at a hotel of Accor group as this groups hotels in India (Novatel and Sofitel in Mumbai) are one of the best hotels with excellent staff. I selected Mercure Josefshof only because it was a part of Novatel and Sofitel hotels. In short my experience was DISAPPOINTING.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureJosefshof, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear guest,

thank you for your detailed review.

As already discussed at the hotel we are very sorry that we were not able to fulfil your expectatons.
We wish you all the best for the future.

Elisabeth Neubauer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bendigo, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 28, 2013

Very well located hotel only minutes from the tram and on the edge of the CBD of Vienna. Staff were very pleasant, efficient and helpful. Room was comfortable and clean. Breakfast was very good with a wide variety of food available.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethN114, Manager at Mercure Josefshof Wien, responded to this review, September 9, 2013
Dear user Crawford M,

we like to thank you for your comments on your stay at our Mercure Josefshof.

We will share your feedback with our team and hope to welcome you back soon.

Best regards and wishes from Vienna

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 23, 2013

As a hotel, this one is great. 5 minutes walk from the Town hall, and 10 minutes from the centre of Vienna. If you are on holiday and sight-seeing and don't need to work it is the ideal place to stay. The rooms are clean, the staff very helpful and each speaking 2 or 3 languages and the food at breakfast was excellent. It is conveniently located for most of sight-seeing in Vienna, and seemed to have a lot of “tourists” staying.
Sadly for me, I was there on business so needed to do work in the room. The Wi-Fi service, whilst provided free, was very hit and miss and prone to keep dropping out. It always took at least two goes to log on, and then 5 minutes later it would drop out.
If going to Vienna on holiday, it is the ideal place to stay, but if you need to work in the evening on your lap-top, choose another hotel.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureJosefshof, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear user Mark F,

thank you very much for your mostly positive comments.
We are very sorry that the WIFI service did not meet your expectations.

In the meantime we installed several service updates from our WIFI provider and the connection is stable now.

We would be happy if you would stay with us once again to convince yourselve.

Best regards to downunder

Elisabeth Neubauer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 17, 2013

On paper this hotel looked as if it has it all, great location, reasonable prices and good reviews. Unfortunately, reality didn't match up to expectations!
The location is truly great to cover all of central vienna walking with the furthest point of interest being a 30m gentle stroll so you would save on transportation by staying in this hotel. There are a few good restaurants in the nearby streets which compensate for the pricy breakfast (€16/person) and the sad room service menu (almost non existent).
We've experienced two rooms in this hotel, our original room which was a double deluxe wasn't the nicest of rooms, it had a slight Oder of dogs (the hotel allows for pets) and had two single beds stuck together which apparently is equal to a double bed in Austria!?
As a result and after several calls to the front desk to find a solution to the bed issue, the only option provided was to upgrade to a privilege room for a slightly reduced fee (€20/night) although I would have expected such a solution to be for free.
The privilege room was a nice, clean although not to spacious room. There is an unusual arrangement whereby the toilet was separate from the shower with the toiletries and towels in the toilet making the experience an interesting one. The door to both toilet and shower opened to the main bedroom and the doors were transparent Art Deco design.
The bed was king size and comfy with good pillows but again two separate single dovets rather than one large king size one which meant you will end up outside the covers if you turn to one side! The choice of tv channels was minimal even if you pay the €5/day for satellite channels.
We've tried the breakfast once, the bakery products were nice and there was a good cheese selection.
Overall, I would not stay there again as I think other places would be better value for money.

Room Tip: Go for the privilege rooms if you're happy to pay some more. Normal rooms not recommended
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureJosefshof, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear user Lumazh,

thank you very much for your detailed comments on your recent stay with us.

We are very sorry that you were not satisfied with all our services provided.

Please be assured that all necessary steps will be done to avoid similar incidents in the future.
All the feedback, either positive and negative is very important to us to improve our quality.

We would be very happy if you give us the chance to convince you about our services during another stay at the Mercure Josefshof.

We wish you all the best

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 16, 2013

We stayed here just before Christmas and, although a bit difficult to find, located in an alley, the stay was very nice. We were given a duplex suite at no extra cost. Breakfast was included with a fantastic selection (including sparkling wine). Within a short walk of all the main attractions along and around the ringstrasse. Would highly recommend.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureJosefshof, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear user jean9618,

thank you so much for your comments which we will share with pleasure with our staff.

Hope to see you soon again.

Best regards and wishes

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Josefshof Wien

Also Known As:
Mercure Josefshof Wien Hotel
Mercure Josefshof Wien Hotel Vienna
Mercure Hotel Josefshof Wien
Mercure Hotel Vienna
Address: Josefsgasse 4-6, Vienna 1080, Austria
Location: Austria > Vienna
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#79 Luxury Hotel in Vienna
#89 Business Hotel in Vienna
#108 Family Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Josefshof Wien 4*
Official Description (provided by the hotel):
Beautifully renovated hotel in the centre of Vienna, very close to Ringstrasse. The hotel offers 121 rooms, including 111 non smoking rooms, a breakfast room, garden terrace, bar and meeting rooms.The hotel is located in a small lane in the historic citycentre and most of the rooms face the quiet, leafy courtyard. Not far from Rathausplatz and Stephansplatz Squares, Parliament, museums, Museumsquartier cultural complex, Hofburg Castle and Mariahilferstrasse. Daily breakfast buffet served until 12 noon ... more   less 
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