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“Good location not so good service” 3 of 5 stars
Review of Mercure Josefshof Wien

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Mercure Josefshof Wien
4.0 of 5 Hotel   |   Josefsgasse 4-6, Vienna 1080, Austria   |  
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Ranked #128 of 363 Hotels in Vienna
London, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good location not so good service”
3 of 5 stars Reviewed August 17, 2013

On paper this hotel looked as if it has it all, great location, reasonable prices and good reviews. Unfortunately, reality didn't match up to expectations!
The location is truly great to cover all of central vienna walking with the furthest point of interest being a 30m gentle stroll so you would save on transportation by staying in this hotel. There are a few good restaurants in the nearby streets which compensate for the pricy breakfast (€16/person) and the sad room service menu (almost non existent).
We've experienced two rooms in this hotel, our original room which was a double deluxe wasn't the nicest of rooms, it had a slight Oder of dogs (the hotel allows for pets) and had two single beds stuck together which apparently is equal to a double bed in Austria!?
As a result and after several calls to the front desk to find a solution to the bed issue, the only option provided was to upgrade to a privilege room for a slightly reduced fee (€20/night) although I would have expected such a solution to be for free.
The privilege room was a nice, clean although not to spacious room. There is an unusual arrangement whereby the toilet was separate from the shower with the toiletries and towels in the toilet making the experience an interesting one. The door to both toilet and shower opened to the main bedroom and the doors were transparent Art Deco design.
The bed was king size and comfy with good pillows but again two separate single dovets rather than one large king size one which meant you will end up outside the covers if you turn to one side! The choice of tv channels was minimal even if you pay the €5/day for satellite channels.
We've tried the breakfast once, the bakery products were nice and there was a good cheese selection.
Overall, I would not stay there again as I think other places would be better value for money.

Room Tip: Go for the privilege rooms if you're happy to pay some more. Normal rooms not recommended
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureJosefshof, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear user Lumazh,

thank you very much for your detailed comments on your recent stay with us.

We are very sorry that you were not satisfied with all our services provided.

Please be assured that all necessary steps will be done to avoid similar incidents in the future.
All the feedback, either positive and negative is very important to us to improve our quality.

We would be very happy if you give us the chance to convince you about our services during another stay at the Mercure Josefshof.

We wish you all the best

Elisabeth Neubauer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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London
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 16, 2013

We stayed here just before Christmas and, although a bit difficult to find, located in an alley, the stay was very nice. We were given a duplex suite at no extra cost. Breakfast was included with a fantastic selection (including sparkling wine). Within a short walk of all the main attractions along and around the ringstrasse. Would highly recommend.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureJosefshof, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear user jean9618,

thank you so much for your comments which we will share with pleasure with our staff.

Hope to see you soon again.

Best regards and wishes

Elisabeth Neubauer
General Manager
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Concord, California
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 29, 2013

This was a great hotel to stay in Vienna. While not directly in the city center it's a pleasant site seeing 10- 15 minute walk. Or even shorter if you hop on the metro which is also right by. The plus of it being out of the center is it's quiet. The hotel provides a decent breakfast although it's a bit pricy. There are plenty of cafes near as well. We arrived pretty early in Vienna and hotel room wasn't ready (understandable). But they managed to still get us in early. The staff was overall pretty young but very kind and helpful. Rooms were big by European standards. Beds were super comfortable. Wifi was free but not very strong. But that is not why you are in Vienna! I would recommend this to anyone.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureJosefshof, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear guest,

thank you very much for your positive comments.

It was a pleasure to read that you were overall satisfied with your stay.

If your travel plans guide you back to Vienna we would be very pleased to welcome you again at the Josefshof.

Best regards to California

Elisabeth Neubauer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 18, 2013

We stayed here a few days on our Honeymoon. The hotel is really comfortable.. It is situated in a very quiet street but was close to public transport to reach the city. The staff was great, we had to ask them for directions and places of interest couple of times and they were always helpful with maps and as much information they could give. Only thing i found was, the rooms were quite cramped.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethN114, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear guest,

thank you for your positive comments on tripadvisor.com.

We hope to welcome you once again in the future.

Best wishes

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 1, 2013

Not quite four , but better than three. Room great but a hint of cigarettes filtered through the aircon. Smoking rooms died in the real world 10 years ago Guys. Blow them out.
No real bar ie no draught beer. Not great
Location terific. Value through hotwire very good.
Good at the price but had it been top dollar, ordinary

Room Tip: insist on no smoking
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethN114, Manager at Mercure Josefshof Wien, responded to this review, January 29, 2014
Dear user Chris G,

thank you very much for your comments on your recent stay.

It is always good to receive feedback from our guests, either positive and negative.

We hope to see you once again here at our Merure Josefshof.

Best wishes from Vienna

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 19, 2013

Lovely hotel near the Rathaus. Staff was friendly and helpful with a quick checkin. Near a U-Bahn station so it easy to get to from the Westbanhof. Close walk to Rathaus, Parliament, and Volks Park, which leads to Alstadt. Very cool to have a skylight window in a hotel! Down a quiet side street yet everything is very accessible, Will stay there again!

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethN114, Manager at Mercure Josefshof Wien, responded to this review, July 19, 2013
Dear user Jayna1957,

we like to thank you for your impressions about your recent accommodation at our
Mercure Josefshof.

It was a great pleasure to read that you liked your stay and will forward your praises to our staff.

We are already looking forward to welcoming you again and send best wishes from Vienna.

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Josefshof Wien

Address: Josefsgasse 4-6, Vienna 1080, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#86 Business Hotel in Vienna
#87 Luxury Hotel in Vienna
#102 Family Hotel in Vienna
#103 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Josefshof Wien 4*
Number of rooms: 170
Official Description (provided by the hotel):
Beautifully renovated hotel in the centre of Vienna, very close to Ringstrasse. The hotel offers 121 rooms, including 111 non smoking rooms, a breakfast room, garden terrace, bar and meeting rooms.The hotel is located in a small lane in the historic citycentre and most of the rooms face the quiet, leafy courtyard. Not far from Rathausplatz and Stephansplatz Squares, Parliament, museums, Museumsquartier cultural complex, Hofburg Castle and Mariahilferstrasse. Daily breakfast buffet served until 12 noon ... more   less 
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Also Known As:
Mercure Josefshof Wien Hotel Vienna
Mercure Hotel Josefshof Wien
Mercure Hotel Vienna

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