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“Good option, small rooms, bad internet” 4 of 5 stars
Review of Mercure Josefshof Wien

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Mercure Josefshof Wien
4.0 of 5 Hotel   |   Josefsgasse 4-6, Vienna 1080, Austria   |  
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Ranked #141 of 368 hotels in Vienna
Santo Andre, SP
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good option, small rooms, bad internet”
4 of 5 stars Reviewed March 27, 2013

Everything was nice, facilities, bad, bathroom, service, location. The rooms are very small, so you better not stay them for too long, like for working. For internet access you have to used a password that is renewed every few days and you have to insert it every time your computer go to sleep. And worse: SIgnal is weak up to a breakage. Breakfast is expensive (16 EURO), but is very good. In summary, a very good options for Vienna.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, April 3, 2013
Dear YossiZana,

thank you very much for your time commenting on your stay with us.

It was nice to read that you enjoyed your stay here in Vienna.
The WIFI-codes are valid for three days or a data volume of 3 GB. Unfortunately one of the routers was broken during your stay which we have already changed.

Hopefully we may welcome you again soon here at the Mercure Josefshof.

Best regards

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Dublin, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2013

Hotel is centrally located and near Rathaus U-Bahn station which makes it very easy to explore the city but that said as the hotel is on a side street there is little traffic noise and it is nice and quiet. Our room was a little tired but very clean and spacious so it was very good value for what we paid. We found the staff to be friendly and the breakfast buffet was very good with a wide selection of fresh food to choose from. I would stay here again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, March 25, 2013
Dear guest,

Thank you very much for your positive comments and the compliments about our staff.
We forwarded it already to them and they would like to thank you as well.

We hope to welcome you again in the near future and remain
with best wishes from Vienna

Elisabeth Neubauer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 19, 2013 via mobile

Residing here during March 2013 was a fairly pleasant experience.
Our room was clean, large and well heated which was certainly a plus given the wintry weather outside.
In room amenities included a mini bar, safe and intermittent wi-if connection. Additionally there was a computer in the lobby which facilitated printing at no extra charge.
Our only complaints were the single English channel offered on the television (CNN) and the presence of a persistent banging throughout most of the day and early morning.
Overall a very fair price for a hotel that does the job.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, March 25, 2013
Dear guest,

we would like to say thank you that you took the time sharing your impressions while staying with us with the tripadvisor community.
We hope your comments were helpful for other travellers.

Currently our TV-provider only offers CNN as an english channel, but we are already about to upgrade the frre of charge channel selection whereafter we should receive further channels in foreign languages.
At the moment we offer the "worldwide TV" with 500 different channels for an extra charge.

We hope to see you soon here at our Mercure Josefshof.
Happy Easter!

Elisabeth Neubauer
General Manager
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London
Top Contributor
84 reviews 84 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed February 18, 2013

I had booked one of the superior rooms based on the website photos, as it looked bright and spacious, but the room I was given was actually small and dark (except the bathroom, huge!). Not good when you spend most of the day working from your hotel room.
The hotel is quiet though, on a small street with limited traffic.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, February 26, 2013
Dear guest,

thank you very much for taking the time posting your impressions about your stay in July 2012.

We are very sorry to read that you were not completely satisfied with your room.
As most hotel rooms have different sizes (even within the same category) we kindly recommend to report it to the reception desk when facing any similar incident in the future.
We are convinced that there will be an immediate solution in changing the room as we would have done.

Hopefully you give us the chance to convince you of our quality in a future stay.

We remain with best wishes from Vienna

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed February 7, 2013

Location is very convenient, close to all public transportations, tucked away in a quiet alley. Within walking distance to Museumquartier and Hofburg Palace, Stephenplatz, Rathauspark.. most major attractions in Vienna. I didn't really like the room, it was okay, not great. The bathroom was really small, too. What surprised me was the ladies cleaning my room, who cleaned the room really fast! I thought maybe they could do it slower and pay attention to its cleanliness, dusting things, perhaps. For wi-fi we need to ask for coupons, and it's quite frustrating. Basically it's nice though.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, February 8, 2013
Dear guest,

thank you very much for taking the time to give us some feedback concerning your recent stay with us.
We shared your positive comments with our staff as well as your suggestions for improvement. Both is very helpful for us as our claim is to treat our guests with the highest possible service.

We hope to welcome you again some time at our Hotel Mercure Josefshof. In this case we suggest our spacious superior rooms or the new and state of the art designed privilege rooms.

The entire Josefshof team wishes you all the best.

Best regards from Vienna

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 28, 2013 via mobile

Close to Rathaus tube station. It offers familiar atmosphere, cleaned rooms and breackfast of superior level.
Personal alwayse ready to help with suggestions on tours and characteristic places to visit!

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, January 31, 2013
Dear guest,

thank you very much for sharing your impressions on tripadvisor.com.

It was a great pleasure to read that you had an overall good experience during your stay at our Hotel Mercure Josefshof.

We hope to welcome you again here with us in Vienna very soon and remain with

best regards

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

This hotel is the perfect location for a holiday in Vienna. It's at walking distance to the Museumsquartier and the Hofburg Palace. And for those coming in the winter, some of the most beautiful Christmas Markets are also nearby. We got upgraded free of charge and the room was impeccable. Room service was also nice and staff was helpful, if a little cold.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, January 25, 2013
Dear user bixbia,

we would like to thank you for your positive comments.
We forwarded your praise to our staff who were very happy about it.

Looking forward to maybe welcoming you again here in Vienna we remain
with best regards

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Josefshof Wien

Address: Josefsgasse 4-6, Vienna 1080, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#94 Luxury Hotel in Vienna
#94 Business Hotel in Vienna
#105 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Josefshof Wien 4*
Official Description (provided by the hotel):
Beautifully renovated hotel in the centre of Vienna, very close to Ringstrasse. The hotel offers 121 rooms, including 111 non smoking rooms, a breakfast room, garden terrace, bar and meeting rooms.The hotel is located in a small lane in the historic citycentre and most of the rooms face the quiet, leafy courtyard. Not far from Rathausplatz and Stephansplatz Squares, Parliament, museums, Museumsquartier cultural complex, Hofburg Castle and Mariahilferstrasse. Daily breakfast buffet served until 12 noon ... more   less 
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Also Known As:
Mercure Josefshof Wien Hotel Vienna
Mercure Hotel Josefshof Wien
Mercure Hotel Vienna

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