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“Quality at affordable price” 4 of 5 stars
Review of Mercure Josefshof Wien

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Mercure Josefshof Wien
4.0 of 5 Hotel   |   Josefsgasse 4-6, Vienna 1080, Austria   |  
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Ranked #128 of 365 Hotels in Vienna
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
54 helpful votes 54 helpful votes
“Quality at affordable price”
4 of 5 stars Reviewed January 28, 2013 via mobile

Close to Rathaus tube station. It offers familiar atmosphere, cleaned rooms and breackfast of superior level.
Personal alwayse ready to help with suggestions on tours and characteristic places to visit!

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, January 31, 2013
Dear guest,

thank you very much for sharing your impressions on tripadvisor.com.

It was a great pleasure to read that you had an overall good experience during your stay at our Hotel Mercure Josefshof.

We hope to welcome you again here with us in Vienna very soon and remain with

best regards

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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676 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 24, 2013

This hotel is the perfect location for a holiday in Vienna. It's at walking distance to the Museumsquartier and the Hofburg Palace. And for those coming in the winter, some of the most beautiful Christmas Markets are also nearby. We got upgraded free of charge and the room was impeccable. Room service was also nice and staff was helpful, if a little cold.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, January 25, 2013
Dear user bixbia,

we would like to thank you for your positive comments.
We forwarded your praise to our staff who were very happy about it.

Looking forward to maybe welcoming you again here in Vienna we remain
with best regards

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiesbaden, Germany
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 22, 2013

If your main destination during your visit to Vienna is museums, there are few hotels better located and more affordable than Hotel Josefshof. Located in an older, but well preserved and elegant building within walking distance of the Museum Quarter, Hotel Mercure Josefshof is an excellent starting point for your Viennese adventure. This hotel is close to the underground (Rathaus stop) butterfly enclosure (Schmetterling Haus), Burg Theater, and lots of restaurants. It is also an excellent location if you are in town for any of the beautiful balls that are such a highlight of the winter season in Vienna.

The beds are very comfortable, and the rooms are clean and pleasantly decorated. Our room had a closet, hair dryer, mini-bar, safe, and complimentary toiletries. Breakfast was generous, very tasty, and delivered to our room. The staff were exceedingly and consistently friendly, professional and knowledgeable- and everyone spoke English. It was a delightful treat to stay here and we will definitely return during our next visit to Vienna.

Room Tip: We enjoyed our courtyard room with a window extension. It added a lovely amount of space to what mig...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, January 25, 2013
Dear ZylahO,

thank you very much for your detailed comments about our Hotel Mercure Josefshof.
Your overall positive experience assure us that our efforts, to treat our guests with the best possible services, are the right ones and are a great motivation.

The Josefshof-team would be very pleased to welcome you once again in the near future.

Best regards and best wishes for 2013

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 15, 2013

We stayed here for a week as a surprise trip for my birthday that my partner had arranged. The hotel was lovely and we would definitely recommend it and wouldn't hesitate to return. The rooms were comfortable and clean, not much of a choice on TV but that wasn't an issue for us as we weren't in the room much. The wifi was a bit hit and miss too, although they did advise us they were having problems with it so I don't think this is usually a problem and there is a computer in reception with printer available for free to customers to use so we managed to do what we needed to. The location is fantastic, we didn't use public transport much at all and just walked everywhere. We were there in Christmas market season and were very close to the main Rathaus market which was lovely! All the staff were pleasant and efficient, and were happy to help us with ideas for dinner. Really lovely holiday and the hotel gave us a fantastic base to explore the city from.

Room Tip: The rooms do vary in size and shape a little from what we saw - some seemed to have a small kitchene...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, January 25, 2013
Dear guest,

we would like to say thank you for taking the time and comment on your stay at our hotel.

It is always a great pleasure and motivation to read such potitive comments.
We shared them with our staff and hope that you will retaurnm some day at our Mercure Josefshof Vienna.

Kindest regards and all the best for 2013

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweden
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 12, 2013

I can't remember if I got a special offer when booking, but our room was extraordinary value for money during peak season - basically a brand new room with lovely facilities, peaceful and comfortable. The location is great, outside of the city centre but central enough to walk everywhere. Good public transport connections. Happy to recommend this hotel!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, January 25, 2013
Dear PaulSweden,

thank you so much for your recommendation of our Hotel Mercure Josefshof.

We hope that your comments are helpful for many other travellers and we may welcome you again at our hotel very soon.

Best wishes from Vienna

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dimitrovgrad, Russia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 9, 2013

I’ve stayed in Mercure Hotels in Moscow and Liege. This fact has determined my selection between Wien’s hotels. I choose Hotel Mercure Wien Josefshof. Its location is great – the Rathause is in neighborhood.
But I am disappointed with Hotel Mercure Wien Josefshof. This hotel is not hospitable at all.
When we’ve arrived to the hotel I had to pay €50 as guarantee for using of mini bar. We haven’t faced such requirements during our other trips. Usually, receptionist ask about using of mini bar when we check out. This solution is unfriendly for guests of the Hotel Mercure Wien Josefshof, as supposition that all hotels’ guests are thieves.
We needed help and asked hotel’ reception. Young asian man was not helpful. Quite on the opposite! He gave us wrong information about working hours of museums, shops and cafes in Christmas holiday in Vienne! We’ve been in Vienne at first time and as a result didn’t know that all museums, shops and cafes are closed on 25-26 of December. Also all of them closed at 2 p.m. in 24, December. But the man in hotel’ reception said “Always open on 26 of December”. We had a lot of difficulties due to lack of knowledge about the city.
Also hotel’ cleaner has been touching our clothes and personal things every day when were out. That was very unpleasant.
Thus, Hotel Mercure Wien Josefshof is not hospitable and unfriendly.I feel disappointed because this case changes my opinion about Mercure Hotels.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
josefshof, Manager at Mercure Josefshof Wien, responded to this review, January 25, 2013
Dear user wingsdim,

we appreciate it very much that you took the time to share your impressions about your stay with us with other travellers.

It is nice to read that you like our great location, but we are deeply sorry that your stay did not completely meet your expectations.
Usually we do not receive negative comments about our receptionists as they are well trained and work for us for a long time.
We assure you that we will check this issue to avoid similar incidents in the future.

If you give us the chance to convince you about the quality of our Mercure Josefshof Vienna in a future stay we would be very glad.

With all the best wishes for 2013 we remain

with best regards

Elisabeth Neubauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Josefshof Wien

Address: Josefsgasse 4-6, Vienna 1080, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#85 Business Hotel in Vienna
#87 Luxury Hotel in Vienna
#105 Romantic Hotel in Vienna
#109 Family Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Josefshof Wien 4*
Number of rooms: 170
Official Description (provided by the hotel):
Beautifully renovated hotel in the centre of Vienna, very close to Ringstrasse. The hotel offers 121 rooms, including 111 non smoking rooms, a breakfast room, garden terrace, bar and meeting rooms.The hotel is located in a small lane in the historic citycentre and most of the rooms face the quiet, leafy courtyard. Not far from Rathausplatz and Stephansplatz Squares, Parliament, museums, Museumsquartier cultural complex, Hofburg Castle and Mariahilferstrasse. Daily breakfast buffet served until 12 noon ... more   less 
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Also Known As:
Mercure Josefshof Wien Hotel Vienna
Mercure Hotel Josefshof Wien
Mercure Hotel Vienna

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