I attended a convention at Vienna and Atlantis was the best choice for me considering the short time for preparations. They had ample rooms to accommodate me and my company's delegates. As a 4-star hotel, though, I was expecting more.
Atlantis has a good location. Good location in the sense that it is just beside a mall, near good restaurants and near the public transport.
Being beside the mall was advantageous for us because we were able to buy things which were not present in the hotel. Some of the things that are not provided are complimentary water, dental kit, shoe cleaning kit and soap. Yes, there was no soap but the hotel provided liquid soap that is good for hair and body as well. So if you are quite meticulous about the quality of shampoo or conditioner, its best if you just bring your own.
Atlantis has two buildings. 1 is the main (with the lobby) and the other was a few meters away. To get there, you have to walk from the main lobby. And if you are checked in those rooms, no bell boy will help you push or carry your luggages. So you have to all do it on your own.
Once you get to the room, you will notice that it has a modern design and is very clean. There is an LCD TV but only 1 channel is in English. The rest are in German (or other languages that I don't understand).
Also, there was no ready clothes iron and ironing board. Although you can request for it, I was hoping they would readily provide it.
During my stay in the hotel, the internet was down. Although they provided free internet, I was not able to use it because the LAN was not working. I still had to go to the lobby (few meters away) to connect to the internet (via wifi) or use the provided desktop at the lobby for free.
By the way, there is no gym in this hotel. I brought along my gym attire but was not able to use them.
The service was good but I cannot say that all personnel were courteous and accommodating. Some were very helpful but some were just being there and were somewhat pissed with too much inquiries especially about the internet connection.
The buffet breakfast was also good although they did not change the menu the whole time we were there. It was the same breakfast each and every day.
Overall, my stay was good. The service was good, some are very accommodating while some were not, the breakfast was good, the rooms are big enough, even the comfort rooms, and the amenities are very basic. Although there were some things missing, it doesn't hurt the fact that it is already worth your money. I just hope that they improve so that they can live up to their rating as a 4-star hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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thank you very much for your response. We certainly will approve and will discuss your requested points in our next meeting.
I hope to welcome you again in our hotel soon and I am looking forward to your next reservation !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.