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“Good location, a bit noisy” 2 of 5 stars
Review of Hotel Mercure Wien Westbahnhof

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Hotel Mercure Wien Westbahnhof
4.0 of 5 Hotel   |   Felberstrasse 4, Vienna 1150, Austria   |  
Hotel amenities
Ranked #214 of 363 Hotels in Vienna
Melbourne Australia
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
“Good location, a bit noisy”
2 of 5 stars Reviewed May 7, 2012

The hotel is just opposite to Vienna Westbahnhof. U-bahn is nearly at the door step.
The room I had was on the 4th floor - they only had 2 lifts and one can only hold 2-3 person. The room decor is a bit dated. Bed is clean and tidy though. Hot water pressure is on the weak side but I did get a proper shower.
They use a card system to control the power+light in the room so my battery chargers stopped working after I left the room :-(
The staff are friendly, but too friendly to some. On the day of checkout, there was a whole queue of people waiting for checkout, a guest jumped queue and his excuse was that he only had to hand in the room key. The staff let him do this. I pointed out to both the staff and the guest that there was a long queue and it's not ok to let queue jumping to happen. Of course nothing happened. I would attribute this to staff training! I would think twice if I want to book this hotel again.

  • Stayed May 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cseibert, Geschäftsführer at Hotel Mercure Wien Westbahnhof, responded to this review, May 10, 2012
Dear guest,
thank you very much for taking the time to describe your impressions regarding your stay at our hotel.

First of all, we would like to apologize for the inconveniences described. You have stayed in a renovated room, and the new decor is a style which provides you relaxation. Your comments over the staff are highly valuable to us to constantly improve the quality of our service.

Please be assured, that an excellent treatment of our guests is first priority to us.

We are looking forward to welcoming you again at the Mercure Wien Westbahnhof.
Christoff Seibert & team
General Manager
Mercure Wien Westbahnhof
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#129 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
Official Description (provided by the hotel):
The Mercure Wien Westbahnhof hotel has an excellent central location. The subway takes you directly to the historic city centre, 2 km away. It is 19 km to the airport and the public airport shuttle bus stops in front of the hotel. The longest shopping street in Europe, Mariahilferstrasse, is only a few minutes away. The hotel offers comfortable standard rooms, Business Club and Deluxe rooms, a large lobby, a restaurant with regional and international dishes, a bar, conference rooms, sauna and parking. ... more   less 
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Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna

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