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“Super hotel is great location” 5 of 5 stars
Review of Hotel Viennart am Museumsquartier

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Hotel Viennart am Museumsquartier
4.0 of 5 Hotel   |   Breite Gasse 9, Vienna 1070, Austria   |  
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Hotel website
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Hotel amenities
Special Price
10% off room rate
Ranked #147 of 363 Hotels in Vienna
Warminster, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Super hotel is great location”
5 of 5 stars Reviewed 1 week ago

The Viennart was a nice, straightforward hotel in a very convenient location. The rooms were clean and nicely appointed and the staff at the front desk were friendly and helpful. Cannot ask for anymore really.

Room Tip: Not on the road side because if you need to open the windows it gets pretty noisy!
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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347 reviews from our community

Traveler rating
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    71
    14
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Bratislava, Slovakia
1 review
2 of 5 stars Reviewed 2 weeks ago

hotel pictures and reality are completely different, staff is not helpful and there is no parking at hotel and in front of hotel is noisy street
rooms are poor design, nothing as a pictures on website, no bar, no restaurant
make sure what are you paying for, this doesnt deserve 4*

  • Stayed December 2014, traveled on business
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madeira, Portugal
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great localization near to the museum areas.
I was surprised to the modern hall entrance and social areas. But my expectations went down when I found out my room was in the ready-to-renew part of the hotel.
It was clean and spacious, but it was a big visual diference between the first glance and with the elevatour acess and room. It was just Basic furniture.
I hope you renew the decoration and furniture as soon as possible, because I certanily will return.

Room Tip: Ask for the new rooms, because some of them doesn´t correspond to the design furniture at the entran...
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redcar, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 17, 2014

My wife and I recently enjoyed a 4 Night stay at the Hotel Viennart am Museumsquartier. The Hotel itself is only a 10 - 15 minute walk from the Historic City Centre of Vienna for the less mobile there are Trams some 3 minutes walk away that get you into the heart of the city within 5 minutes or within 1 minute walk is the Metro Underground Station known as Volkstheatre whre you can get underground trains to anywhere within Vienna albeit you may have to change lines but doing so is fairly simple the direction instructions are printed in English. Having booked the Hotel I contacted the reception by e.mail requesting a quiet room and also directions to the Hotel from Vienna Airport and a reply was received within the hour the directions supplied were precise as far as the metro station and from there the hotel is a one minute walk away, exiting the metro onto Burgasse and facing the Volkstheatre turn left then left again the hotel is on your right hand side above a shop called Fjordlys. Onto the hotel itself I can confirm that there is no air-conditioning but in November it is not needed in fact the room itself was warm but opening one of the windows cooled it down. The contemporary styled bedrooms were clean, comfortable a bath with overhead shower with unlimited hot water, a safe and fridge were provided free this was something you normally pay extra for in European Cities if at all available. The Breakfast Buffet both hot and cold selections was by far the best supplied in any of the cities my wife and I have visited and an added bonus of Free help yourself Hot and Cold Drinks from 1200 to 2400 hours was a bonus. Finally the staff themselves were brilliant nothing was a problem for them providing directions to places of interest suggestions where to eat etc. Would I stay there again undoubtedly so would I recommend staying there definitely so.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viennart, Manager at Hotel Viennart am Museumsquartier, responded to this review, November 18, 2014
Dear KevinDW49,

thank you very much for your very nice review. We are very glad, that your wife has enjoyed her stay at our hotel. We are looking forward to see you and your wife again in Vienna.

Greetings from Vienna,
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Chesterfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

Just enjoyed a great weekend with friends in Vienna. This hotel is in a great location for the Museumsquartier and the shops on Mariahilfstrasse. It is only a short walk to the Hofsburg Palace and central shops and restaurants. Our rooms were comfortable and clean and there was a good choice at breakfast. An extra bonus was having free hot and cold drinks all day.

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viennart, Manager at Hotel Viennart am Museumsquartier, responded to this review, November 18, 2014
Dear Ian L,

thank you very much for your review. We are glad, that you have enjoyed your stay at our hotel.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed October 24, 2014

Booked 2 double rooms via Booking.com, but hotel staff told us that they can't find my reservation, and later informed that rooms were fully booked. They offered to book a 5 star hotel for us, will pay the taxi fare and price difference for the rooms. In the end, we paid the taxi fare as the driver claimed no instructions from hotel saying they would cover the cost. Went to the 5 star hotel and was told to return later for check-in as the reservations made by Viennart was not reflected in their system yet. Came back in the evening with a shock that Viennart booked us at another hotel instead!
I regretted trusting the duty manager. If they find themselves losing out for paying the price difference for the 5 star hotel, then don't suggest in the first place.
Avoid booking them via 3rd party agents.

Stayed October 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed October 24, 2014

Viennart am museumsquartier hotel in vienna is a horrible hotel.

The hotel had screwed up our online reservation which they overlooked our booking. The guest relation staff and the duty manager told us that the rooms are fully booked and the duty manager promised to swing us to hilton hotel which they will topped up the price difference and also paid for the taxi transfer from their hotel to hilton hotel, which they told us that they had booked for us.

When we reached the hilton hotel, the taxi driver told us that he wasn't informed that the hotel is going to pay for the fare. Ended up that we had to pay for the taxi fare.

When we came back to check in at hilton hotel (hilton hotel previously informed us that they are still waiting the reservation confirmation from viennart hotel), hilton hotel guest relation counter told us that viennart hotel had changed their booking to some other hotel which viennart hotel failed to inform us after screwing our rooms booking earlier on.

If viennart can't keep their promise that they have reserved the rooms at hilton hotel and pay the price difference and the taxi fare for the tranfer from their hotel to hilton (which we paid for the full rate for the rooms and the taxi fare), they shouldn't have promised us in the first place.

Also, if they changed the hotel to other hotels, they should have the courtesy and responsibility to inform us.

Conclusion, don't bothered to book with them.

Stayed October 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Viennart am Museumsquartier

Address: Breite Gasse 9, Vienna 1070, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#97 Luxury Hotel in Vienna
#105 Romantic Hotel in Vienna
#108 Family Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Viennart am Museumsquartier 4*
Number of rooms: 60
Official Description (provided by the hotel):
Art, Design & Joie de VivreIn our house, you will enjoy the most modern comfort in our stylish rooms and a warm hospitality. A special highlight is the location in the idyllic, vibrant, and creative area at the Spittelberg, right next to one of the most important museum complexes in the world, with the Museum of Natural History and the Museum of Art History, as well as the trendy Museumsquartier. The impressive Ringstraße with the imperial residence „Hofburg“, the theatre „Burgtheater“, and the public gardens “Burggarten” and “Volksgarten” is within walking distance.• odern 4-star boutique hotel directly at the Museumsquartier• perfect downtown location in immediate vicinity of the most important sights such as the Hofburg with the Spanish Riding School and the Sissi Apartments, the Wiener Ringstraße with the Opera, the City Hall, the theater “Burgtheater “…• 60 standard or superior rooms and suites with bath tub or shower, toilet, telephone, satellite TV with Sky channels, safe, radio, minibar, hair-dryer, and make-up mirror• rich buffet breakfast with Austrian quality products• free Wi-Fi throughout the hotel• free PC use with free internet access in the hotel lobby• free drinks in our “Café Lounge” (coffee, tea, juice) from 12:00 to 24:00• underground stops of U2 & U3 in immediate vicinity of the hotel ... more   less 
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Also Known As:
Austrotel Hotel Vienna

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