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“Definitely not A 4* HOTEL” 1 of 5 stars
Review of NH Wien Belvedere

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NH Wien Belvedere
4.0 of 5 Hotel   |   Rennweg 12a, Vienna A-1030, Austria (Formerly NH Belvedere) (Landstraße)   |  
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€15 for your next stay
Ranked #163 of 363 Hotels in Vienna
GreenLeadersGold level
Bristol, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Definitely not A 4* HOTEL”
1 of 5 stars Reviewed March 27, 2014

This is described as a 4 star hotel, and I expected 4 star facilities, there was no bar, just a small table in the corner of reception which has a few bottles on it, you may purchase drinks from it for a few hours in the evening, there is no other way of getting drinks at this hotel.

The restaurant does buffet breakfast, (which I did not try ) but it cost you an extra 17 euros, you can not get food from the so called restaurant at any other time.
definatley more like a bed and breakfast than a 4 star hotel, ONLY YOU ONLY GET THE BED AND HAVE TO PAY EXTRA FOR BREAKFAST.

The carpets had large stains all over it, and although the room was clean the furniture was old and in need of updating, we needed to get someone to deal with issues with the TV and the safe as these did not work.

I have taken pictures of the carpets, and the so called bar, I did not dare try the other facilities the hotel claims to have but noticed a sign in reception saying if you want to use them you must give 30 mins notice, so assume these are up to the same standard as the hotel.

My issue is not with the hotel, but I booked a 4 star mystery hotel on Expedia, and got this hotel which does not live up to a 4 star standard, there is no room service at all and you can only purchase food at breakfast and can only get drinks from the table (I mean bar) for a couple of hrs. This is not what I was expecting from a 4 star hotel, I spent many hours on my mobile trying to get expeadia and the hotel to change my accommodation, at inter nation call rates, just to find that after all this they promised to refund part of my money and let me leave, THE MONEY HAS NOT BEEN RETURNED YET, but I had to pay again for a 4 star hotel, so in effect paid twice.
my issue is with expedia, They took my money in order to provide me with a 4 star hotel. they knew my nationality and what someone would expect from a four star hotel in england, and then put us in this hotel, they refused to assist with moving us, unless the hotel agreed a refund (WHICH WE STILL HAVE NOT RECEIVED), and left us stranded in vienna, They have not accurately desciebed the hotel, and I feel the hotel would have been fine if it was what we were expecting.

As it was a mystery hotel I had no idea what hotel I was being given, and expedia should have been more helpful, and moved us to a more suitable hotel, as it is not as if I had deliberately picked the hotel and just did not like it. they promised a 4 star hotel.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Location
    • 1 of 5 stars Service

Review collected in partnership with NH Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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531 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Moscow, Moscow City, Russia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 27, 2014

Beautiful spacious room with large windows. A large park zone excellent for jogging in the morning. Friendly staff, possibility of sauna, walking distance from the city center. Good value for money!!!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Top Contributor
51 reviews 51 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 26, 2014 via mobile

We got this hotel by choosing the mystery hotel at 40% discount. The room was really big for a European hotel but we were a little far from all the activities, 15 minute walk..... But 5 minutes from the Belvedere Palace..... Vienna is a city to walk, so bring good shoes.... From the hotel, you can easily use the tram to downtown (3 stops only) and it's easy to find when coming out of the airport and using the subway.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 8, 2014

I stayed one night on a business trip. The room was fine and clean, big enough. I did get a smoking room which is not obvious anymore, so that is a big PLUS.
Internet was for free but only the first 100 MB (Swisscom). I found out late at night that I should upgrade to premium. Got worried that after five minutes of shower in the morning I would also have to upgrade to premium shower or stay cold :)
Seriously, how can you attract business (or any other) travelers with such an offer? Internet must be free, period. They can take the TV and the telephone and put it in their museum.
Breakfast was quite OK, fit for purpose. Price was fine as well.
I ll be back on my next trip but insist they provide reasonable internet.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Georgia, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 2, 2014 via mobile

Location was great. The Belvedere gardens and palace are 3 minutes away walking. The hotel its self is very nice, the rooms are spacious and the toiletries in the room were top notch. The hotel staff is friendly and all the concierges speak English well.
I have three small gripes. First, breakfast €17 each! Normally we spent €20 for three for a nice breakfast. This price is outrageous. Second, parking. If you can't find parking on the street (free on the weekends) it is €19 per night. Again crazily priced. Third was the WiFi. They do have free WiFi but it is limited to 256kbps and 100Mb of data. You can pay for a faster connection but it is €6.50 per day per device. The log in system is stupid and inconvenient all just to support their system for limiting the internet in the hopes you will pay for a standard connection. Change even one of these things and and you are looking at a five star experiance.

Stayed February 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ulm, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2014

Perfect value for money,very good location,excellent facilities for disables guests(wheelchair driver),the room for disabled guests was very big and comfortable(the bathroom ideal for wheelchair drivers),friendly staff in the lobby.The parking was a bit expensive.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 26, 2014

I stayed in this hotel during December trip to Vienna. Location excellent, short walk to city centre and close to major attractions. Hotel is bit outdated and update of interiors would definitely help - carpets are worn with many stains, furniture in my room had many scratches etc. Good quality breakfast, excellent choice and staff smiling at 6,30 am - appreciated.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Wien Belvedere

Address: Rennweg 12a, Vienna A-1030, Austria (Formerly NH Belvedere)
Phone Number:
Location: Austria > Vienna Region > Vienna > Landstraße
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access
Hotel Style:
#3 Green Hotel in Vienna
#19 Spa Hotel in Vienna
#29 Best Value Hotel in Vienna
#106 Luxury Hotel in Vienna
#107 Business Hotel in Vienna
#124 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Wien Belvedere 4*
Number of rooms: 114
Official Description (provided by the hotel):
NH Wien Belvedere is a four-star hotel located in the heart of Vienna's diplomatic quarter, right next to the must-see Belvedere Palace and beautiful botanical gardens, within easy walking distance of the city center and old Vienna, as well as bars and restaurants. ... more   less 
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Also Known As:
Nh Belvedere Vienna
Nh Belvedere Hotel Vienna

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