This is described as a 4 star hotel, and I expected 4 star facilities, there was no bar, just a small table in the corner of reception which has a few bottles on it, you may purchase drinks from it for a few hours in the evening, there is no other way of getting drinks at this hotel.
The restaurant does buffet breakfast, (which I did not try ) but it cost you an extra 17 euros, you can not get food from the so called restaurant at any other time.
definatley more like a bed and breakfast than a 4 star hotel, ONLY YOU ONLY GET THE BED AND HAVE TO PAY EXTRA FOR BREAKFAST.
The carpets had large stains all over it, and although the room was clean the furniture was old and in need of updating, we needed to get someone to deal with issues with the TV and the safe as these did not work.
I have taken pictures of the carpets, and the so called bar, I did not dare try the other facilities the hotel claims to have but noticed a sign in reception saying if you want to use them you must give 30 mins notice, so assume these are up to the same standard as the hotel.
My issue is not with the hotel, but I booked a 4 star mystery hotel on Expedia, and got this hotel which does not live up to a 4 star standard, there is no room service at all and you can only purchase food at breakfast and can only get drinks from the table (I mean bar) for a couple of hrs. This is not what I was expecting from a 4 star hotel, I spent many hours on my mobile trying to get expeadia and the hotel to change my accommodation, at inter nation call rates, just to find that after all this they promised to refund part of my money and let me leave, THE MONEY HAS NOT BEEN RETURNED YET, but I had to pay again for a 4 star hotel, so in effect paid twice.
my issue is with expedia, They took my money in order to provide me with a 4 star hotel. they knew my nationality and what someone would expect from a four star hotel in england, and then put us in this hotel, they refused to assist with moving us, unless the hotel agreed a refund (WHICH WE STILL HAVE NOT RECEIVED), and left us stranded in vienna, They have not accurately desciebed the hotel, and I feel the hotel would have been fine if it was what we were expecting.
As it was a mystery hotel I had no idea what hotel I was being given, and expedia should have been more helpful, and moved us to a more suitable hotel, as it is not as if I had deliberately picked the hotel and just did not like it. they promised a 4 star hotel.
- Official Description (provided by the hotel):
- NH Wien Belvedere is a four-star hotel located in the heart of Vienna's diplomatic quarter, right next to the must-see Belvedere Palace and beautiful botanical gardens, within easy walking distance of the city center and old Vienna, as well as bars and restaurants. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, NHHotels, Hotels.com, Orbitz, Priceline, Cheap Tickets, Despegar.com, TripOnline SA, Agoda, Booking.com and Tingo so you can book your NH Wien Belvedere reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Nh Belvedere Vienna
- Nh Belvedere Hotel Vienna