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“Overall good, but...” 3 of 5 stars
Review of ARCOTEL Wimberger

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ARCOTEL Wimberger
4.0 of 5 Hotel   |   Neubaugurtel 34-36, Vienna 1070, Austria (Neubau)   |  
Hotel amenities
Ranked #182 of 363 Hotels in Vienna
Ljubljana, Slovenia
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Overall good, but...”
3 of 5 stars Reviewed 2 days ago NEW

This hotel has good location, it is within walking distance from the Westbanhof station and with good public transport connections with the city center. Room was of good size and clean. Bathroom is also large enough for all cosmetics a traveller is carrying around. Eventhough the hotel is located by a busy street, night noise was manageable.
On the negative side:
1. Performance of WIFI is poor. This includes also complicated login system. It is year 2014; wifi should be as self-evident as it is a soap in a bathroom.
2. When checking-in, it was explained that a bottle of water is included in price. On checking-out, the receptionist required us to pay for it. She was extremelly quick in stating the price. After our protest, she looked at the computer and nodded. This left quite negative impression; It looked liked she tried to charge something but she was not too unhappy with the failure. She might have more luck with next customer.
3. We arrived at the hotel at 13.00. We knew that check-in time is 14.00. But we were expecting, based on a years of experience, that room will be ready. However, it was just explained that check-in time is 2PM and that we need to wait for an hour. This might be true but it also might point to pointless sticking to the rules.

  • Stayed December 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raik L, Front Office Manager at ARCOTEL Wimberger, responded to this review, today
Dear Karm Hr,

Thank you for taking the time to share your feedback about your recent stay. This a the most valuable source for us in order to continuously imporve our product and service.

We are very happy to read that you overall enjoyed your stay with us, especially in regards to our location and the size of our rooms.

As service to all our guests we are glad to offer a free WiFi solution in the entire hotel and additionally a highspeed option in our Deluxe and Superior room categories. In order to avoid that this free service is used from other persons than our guests, a seperat login system is absolute necessary.

Reffering to your epxerience at check out please accept my sincere apology for the missunderstanding and also rest assured that it was not intention to double charge a service but simply a human mistake. Further trainings have been implemented already to avoid such in future.

We hope that this has not clouded your stay with us and we are looking forward to welcome you back at the Arcotel Wimberger Wien very soon!

We wish you a good turn of the year.

Sincerely,

Raik Lang
Front Office Manager
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392 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Arad County, Romania
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This 4 star hotel is actually a 3 and a half stars. It is need of a renovation. Room is ok, quite spatious but with a little bit of an old feeling. Hotel is located in a good position, 5 min walk from a metro and tram station that connects very fast with the main Vienna attractions. 3 metro stations from Stephansplatz and 5 tram stations from Schonbrun Castle. A la carte menu was quite good at the hotel restaurant and the brakfast had a very wide variety of choices for the price we paid, 15 euros. I recommend the hotel for the fair price regardin the conditions that they offer. Good thing is the free bottle of water that you receive daily in the room. Wireless has poor connections and you have to pay. Parking quite expensive.

  • Stayed December 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raik L, Front Office Manager at ARCOTEL Wimberger, responded to this review, today
Dear Ciprian C,

Thank you very much for having taken the time to share your feedback about your recent stay . We are very glad to read that the location of the hotel has met your expectation and also that you enjoyed our rich breakfast buffet, With mentioned large variety the price is reasonable price even compared to the different oppertunities in the surrounding area.

We regret that our hotel with its more than 100years of history was not to your fullest satisfaction. Some floors have been renovated already and of course more are to come. Please rest assured that not only with the renovation but also before, the ARCOTEL Wimberger complies with the current internationl 4 stars standard including free Wifi in the entire hotel.

It is our aim to not just meet but exceed the expectations of our guests. Therefore we hope to welcome you again with us and to disprove the experienced.

We wish you a good turn of the year.

Sincerely,

Raik Lang
Front Office Manager
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england
Top Contributor
71 reviews 71 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was mild and damp but didn't spoil the fun we had with the Christmas jumpers we had bought before going! Arcotel was wellsited across from Westbanhoff Station. Buy a Vienna Ticket covering the trams and trains. Excellent transport.Honesty rules the land.courteous and helpful staff always ready to help.

Stayed December 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vecses, Hungary
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is located 400 m from Westbanhof. 2 underground stations and 2 tramway stations are on the spot.
The hotel is excellent, the staff is very friendly and helpful. We've spent 1 night during the advent period. We stayed in room 717, which is a 2-storey superior room. Nice view, super minibar, cozy, comfortable beds.
I strongly reccommend to anybody who visits Vienna.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTELWimbergerWien, Front Office Manager at ARCOTEL Wimberger, responded to this review, 2 weeks ago
Dear Mr. Suskovics,
thank you very much for your kind review. We are glad that you chose the ARCOTEL Wimberger for your stay in Vienna during the advent period and that you enjoyed your stay in our Junior Suite. We hope to welcome you again in our hotel for your next stay in Vienna and we wish you a merry Christmas.
Best regards, your team of the ARCOTEL Wimberger
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Fredrikstad, Norway
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 16, 2014

The room was very basic. - - Clean, It appeared to have alot of bus tours there. I appreciate hotels which are geared to the female business traveler. makeup mirrors in the bathroom, good lighting and fluffy towels. (didn't get that here. )
The breakfast and lunch buffet were good.

  • Stayed September 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
1 review
4 of 5 stars Reviewed October 8, 2014

The hotel is located in a location which is easy to reach and well connected by Metro (Westbahnhof) as well as Tram service. Next to the hotel you have Billa super market where you can find general items at reasonable prices

The staff is friendly and willing to help.

It would have been nice, if a coffee maker(hot water kettle) is provided, which is standard feature nowadays in many hotels.

The Wifi connection is very poor. You have to travel towards lobby(close to door) to get connected.

Overall it is a good hotel.

Room Tip: Please check with reception which rooms have good Wifi and rooms not facing street would be better.
See more room tips
  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belo Horizonte
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2014

THE LOCATION: The hotel stays two blocks away fron the West Bahnhof, an important railway as well as a metro station in Vienna. On the left corner of its block there is a Bila Supermarket, which might be convenient to many many of its guests. Two hundred meters from the hotel, on the right side of it there is a busy tram station and a shopping center is located a little further.

THE HOTEL: although in a old building, inside the hotel is modern, with a large reception area and good rooms. It seems to be used a lot by groups of people attending seminars in Vienna. The breakfast is very good with a large selection of cold and hot plates. The rooms have minibars, and the mineral water supplied is free of charge, as well as the internet access. The air conditioner, although having a control in the room, has its high and low temperature centrally controlled by the reception. Besides it does not turn on if the windows are open. So beware.

All in all I recomend the hotel for business travelers, family and solo guests.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ARCOTELWimbergerWien, Leiter Front Office at ARCOTEL Wimberger, responded to this review, October 20, 2014
Dear guest,
Thank you for your stay and for your feedback in ARCOTEL Wimberger Vienna. We are pleased that you enjoyed your stay in Vienna. About the windows we want to inform you that it is not allowed to open them fully because of security reason.
For us the most important requirement is to satisfy our guest.
We are glad to welcome you again in our hotel.
Kind regards,
Your ARCOTEL Wimberger Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ARCOTEL Wimberger

Address: Neubaugurtel 34-36, Vienna 1070, Austria
Location: Austria > Vienna Region > Vienna > Neubau , Schottenfeld
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#21 Spa Hotel in Vienna
#116 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — ARCOTEL Wimberger 4*
Number of rooms: 225
Official Description (provided by the hotel):
The ARCOTEL Wimberger is located in Vienna’s vibrant 7th district and is a charismatic hotel with 225 rooms. A legend in Vienna since 1871 the hotel remains a popular place for celebrities, artists and cosmopolitan types to stay.The hotel’s central location makes it perfect for fans of art and culture as well as those who love to shop. Close by are Vienna’s main shopping boulevard, the Mariahilfer Straße, the Wiener Stadthalle, the city’s major concert venue, and numerous galleries and boutiques. The city’s museum quarter is also just a few minutes away either on foot or by public transport.The hotel has its own restaurant, the Restaurant WIMBERGERs wia z'Haus which serves traditional Viennese dishes and also boasts the most famous brunch anywhere in the city - WIMBERGERs Jazzbrunch. ... more   less 
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Also Known As:
Arcotel Wimberger Vienna
Arcotel Wimberger Hotel Vienna

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