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“Good value for price.” 4 of 5 stars
Review of Derag Livinghotel Kaiser Franz Joseph

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Derag Livinghotel Kaiser Franz Joseph
4.0 of 5 Hotel   |   Sieveringerstrasse 4, Vienna 1190, Austria   |  
Hotel amenities
Ranked #216 of 365 Hotels in Vienna
Twin Cities, Minnesota
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“Good value for price.”
4 of 5 stars Reviewed February 15, 2012

I've stayed in this hotel a total of 34 days during four visits from 2008, each one during the winter. The hotel is located in a mixed residential-business neighborhood about 15 minutes by tram (Schottentor-Grinzing, #38) from the downtown Ring and about 3 minutes from Grinzing. There is limited restaurant availability near the hotel. It has an excellent konditorei (Oberlaa) off the right side of the lobby and a barely adequate restaurant (Zum Klement) off the left. The food is okay, but the selections are substantially more limited than the menu indicates. If you're not particular and need to eat fast, there is a McDonald's immediately around the corner by the tram stop. There is a full service grocery store immediately adjacent to the hotel with an excellent selection of fresh fruit, other groceries, wine and beer. (Unless you have a cork screw, buy screw top wine because there is no corkscrew in the room.) In addition to the tram stop, the 39A bus stops immediately adjacent to the hotel, the S-bahn station is one tram stop toward town, and a U-bahn station can be reached from 2 tram stops toward town. Since I am coming to Vienna on business mostly and am working from about 8AM until 7PM and am not driving, I am unfamiliar with the parking facilities or any exercise facilities the hotel has and can't evaluate them.

You can book rooms with or without breakfast. If you eat breakfast "a la carte" it will cost 15 euros. The breakfast offers plenty of variety to meet a wide set of taste and the quality is very good. The breakfast room is open between 6:30 and 10 from Monday through Saturday and the selections of meats, cheese, and vegetables can get a bit thin after 9:30.

If you are staying for an extended period, you can book rooms at an "apartment" rate which is somewhat lower than the regular rate. In return, the hotel will only clean the room twice a week. I have done that, and for me, the savings are worth it.

Most of the rooms in which I've stayed have a built in refrigerator together with an electric stove and also an electric teapot. There is a limited amount of complimentary tea and coffee and the hotel provides one complimentary bottle of beer and water per day during your stay. There is also wireless internet available free for one hour per day--not in total, but for up to one hour after you've logged on or any lesser time until you log off. Anything beyond this single use is charged. 15 minutes cost .90 euros and a week costs 30 euros with various categories in between. During this recent trip I stayed in two different rooms and in one, the wireless worked okay and in the other it was no faster than dial-up. Also, it will accommodate only a limited number of users simultaneously, so you might have to wait sometimes in order to be able to log on.

The rooms have plenty of closet, shelf and drawer space. The lighting is good and there is a desk for convenient use of laptops, etc. The beds are somewhat hard, but don't sag. In the winter, the one downside is that the heat is quite hard to control, particularly to keep the room from getting too hot during the night. Each of the rooms have windows or doors that open (some onto a balcony), but that makes termperature control a rather widely fluctuating target.

The bathrooms are laid out well and the showers have good pressure, temperature control, and volume. Unless you bring other products along, prepare to wash with liquid shampoo from squeeze bottles mounted by the sink and shower. Make sure that there is soap in them when you check into the room.

The front desk staff are helpful, knowledgable, and readily available.

This hotel caters to tour buses and athletic teams, so if you need to eat breakfast quickly, find out what time the tour participants are likely to eat so you can avoid the rush.

As I said, I've stayed hear many days over four years. Over that time my experience with the hotel has not varied. It's added some amenities (a free beer and an hour of internet daily) while the service, cleanliness, etc. has remained pretty much the same. I have not been surprised about anything during these past four years. If anything needed attention, the staff say to it quickly.

Room Tip: Rooms facing the street are a bit noisier, particularly if the windows are open.
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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240 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Penang
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 28, 2011

For a hotel that is named after a highly esteemed King, you'd expect top notch service. Unfortunately, this was not the case.

Good points: I liked the fact that it wasn't too expensive, and that it was conveniently serviced by trams and underground. From the lobby to the nearest stop takes just some 7 minutes.
Some of the staff were really trying to do a good job, and were quite helpful.
Room was sufficient, clean and had everything I needed. I appreciated the one hour free internet per day - very useful!
I was first given a top floor room, but with the smallest bed. I asked for a change and they obligingly gave me another room with a much bigger bed.
Nice Austrian and Asian restaurants nearby.
TV channels were sufficient.

Improvement opportunities:
Step into the lobby and you'll notice how undersized the reception is. They can handle max 2 customers at each time, so if there's a group of people checking in or out, better be prepared to find a place to sit. Staff at the reception also looked stressed.
The walkway to the rooms needed a good refreshing. It smelt stale, and was in bad need of some ventilation. Perhaps they should also lighten up the walkways a little more.
Breakfast - if you're wanting to have a quick and efficient breakfast, you might be disappointed. We had a full house, they were running out of utensils and the coffee machine wasn't working (or rather we had to wait for refills - which was really bad for me as I was in a hurry for an appointment and the wait was too long).
Garage was terribly troublesome. You need to request Reception to open it before you can access your car. So if you need to make multiple trips to your car, it's really troublesome. You get assigned to a fixed spot, so if someone parks at your spot, you'll need to tell this to Reception who will then tell you if your alternative parking spot is actually available or not.
If you're taking heavy luggage from the car to the lift, it's quite a hassle as you need to push through doors and uneven ground. THe hotel is serviced by just two lifts, so you often need to wait quite a while.

Room Tip: Some rooms have very small beds. Ask for a bigger bed.
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  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Melbourne
Top Contributor
168 reviews 168 reviews
35 hotel reviews
Reviews in 53 cities Reviews in 53 cities
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed November 12, 2011

This hotel is close to city centre and a quick taxi ride for around 13 Euros. There’s also the option of taking a tram. The tram stop is around the corner form the hotel. There are a few shops, but eating options are almost inexistent.
The hotel is dated and has a strange layout. You arrive at a floor by lift and then have to climb many stairs to get to your room. Very awkward when you have luggage, or an elderly person with you! They moved us to a room near the lift, which had cooking facilities. The room was small, poorly lit and the bathroom was tiny. There was a personal light above the bed, which is too low and you end up hitting it, every time you move in bed. Beds are comfortable.
Doors to the rooms are hard to handle with old fashioned keys.
Buffet breakfast was adequate, but staff was unfriendly and stressed.
Front desk staff was too slow to respond. The hotel computer system is very slow, so check out time was pretty stressful.

Room Tip: Ask for a room without stairs leading to it.
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  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 18, 2011

We always enjoy staying at this hotel. A few warnings--the hotel is not downtown. If your stay is short, you may not want to be this far out. Also, the breakfast is great, but if you have to pay separately, probably not worth it. There may be a hint of faded glory to this hotel, but our double room had lots of room, a desk, a table, a tiny kitchen with fridge, a closet, shelves, lots of outlets, in short we were very comfortable. There is a laundromat downstairs. The staff are wonderful. If you put the "Please clean room" sign out, they clean your room. You do not have to fight with them for the elevator (as we did in Brussels). We went into the restaurant quite late. While there was a certain laxity (tablecloth soiled, I never got a napkin) the food was good and was served promptly and cheerfully. We find this hotel a good value and I would recommend it to all but my wealthiest and pickiest friends.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Zagreb, Croatia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 27, 2011

Hotel is situated in the quiet residential area of Vienna. It is relatively good connected to the city centre by tram no. 38 (tram station is cca. 2 min. walking form the hotel) – it takes about 20-25 min. to the center of the city. The rooms, the furniture and interior decoration are very old and outdated (it reminded me on the student dorm). Hotel rooms and other premises are clean and well maintained. Overall, in my opinion this hotel is not a 4* hotel and I will not be disappointed if I don’t stay there ever again.

  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bangkok, Thailand
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 18, 2011

Although the hotel is some distance from the center of the city (it is located in the 19th district), the transportation system makes it easy to get around to other parts of Vienna. The location close to Grinzing, with excellent tram service to the eateries there, is an advantage.

I stayed for five nights at a very reasonable rate. The room was small, but perfectly adequate, with a kitchenette and plenty of closet space, as well as a reasonable size bathroom.

Early check-in and late check-out is not usually possible.

The breakfast is well worth the 14 Euros. The staff are young, eager to please, always smiling, and very helpful.

Overall, an uneventful and pleasant stay.

Room Tip: Get a room facing the garden. Rooms facing the street can be noisy in the early morning.
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  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Turku, Finland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 17, 2011

I stayed in the Kaiser Franz Joseph in Vienna in September for 4 nights. Rooms are clean but not particularly spacious. Single room is really a room with a single bed.
Very good breakfast and I loved the service although I couldn´t check in earlier even if I kindly asked this option 2 weeks earlier.

This hotel is located in a quiet residential neighbourhood ( the 19th district so it takes about 20-30 minutes to go to Inner Stadt (Old city centre) from this hotel by tram and the cost is 2,20€.

I`m not sure if this hotel meets 4-stars criteria, 3-stars would be more realistic.

Room Tip: You should ask a room w/ garden view and a room w/ a balcony.
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  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Derag Livinghotel Kaiser Franz Joseph

Address: Sieveringerstrasse 4, Vienna 1190, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#14 Best Value Hotel in Vienna
#23 Spa Hotel in Vienna
#130 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Derag Livinghotel Kaiser Franz Joseph 4*
Number of rooms: 439
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Also Known As:
Kaiser Franz Joseph Vienna
Kaiser Franz Joseph Hotel

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