First of all I really impressed with this hotel while checking in as we've been upgraded to the Imperial club guest room for no extra cost. Though the location is not in the city center but it was very close to s-bahn station, Renweg station. Tram line infront of the hotel. Five minutes walk to the Billa Supermarket and some restaurants nearby. The room was clean and spacious, every thing seems to be perfect that day.
Food quality in the business lounge was good, however, not so much variety to choose but there are whole lot of beverage for you.
Room quality was neat and clean and very comfortable.
However some cons point about their staff to address out. (Please note that this opinion of my is only with the front desk lady in the evening shift, not everyone of them is this way) My impression was dropped (for room upgrade) when I'm back to the hotel in the first night and asking for some help from the front desk in my time of trouble. When I asked her for some info, but instead of explaining that information to me she just slapped the info on the counter and didn't give me any words to explain anything and turn back to her computer screen again. Her manner towards me was very rude and ver looked down. Neither caring nor attentive even though there is no other guess in that area. I've been stayed at the other Marriott chain, however, never experience this kind of service from their people until at this hotel. I do not expect to receive the first class service, but at least have some service mind and to remember that you are in hospitality business. I was very sad and very disappointed to receive this kind of treat from their front desk. I'd better stay with non-upgraged room than to receive this treat in return.
- Also Known As:
- Renaissance Vienna
- Vienna Renaissance
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