This was my first stay at this hotel.I am a gold member with Hilton and when I check in I was informed that Hiltons new global policy for Gold members was a one level up grade and that Gold members no longer had access to the executive floor.I said that information is not in Hilton's policy .They said its in the works.I was stunned.In all my years of supporting Hilton this had never happened.While the Hotel was fine this information was not.I was told that for forty Euros a night I could buy the upgrade.
Funny thing on the 12th we traveled by train to the Czech Republic and checked into the Prague Hilton.We were met while in line to check in by the day manager who introduced herself with a welcome letter and an upgrade to a JR. Suite and access to the executive floor.Wow what a difference in performance and taking care of their customer base.This hotel is over the top fantastic.The executive lounge and personel were outstanding and wanted to please.
I doubt I will go back to the Hilton Stadtpark,Vienna. In my opinion just a huge difference in customer service.I can't wait to get back to Prague,Czech Republic.
- Also Known As:
- Hilton Vienna Hotel Vienna
- Hilton Vienna Hotel
- Hilton International Vienna
- Vienna Hilton International
- Vienna Hilton
- Official Description (provided by the hotel):
- Stylishly designed, Hilton Vienna is Austria’s biggest hotel. The hotel is situated in the heart of the city, providing a direct link to Vienna International Airport via the adjacent City Airport Train Terminal. The excellent location makes your stay in Vienna a pleasure, both for business or leisure travellers. Many famous sightseeing attractions and the most fashionable shopping streets are only a few minutes’ walk away. The biggest conference hotel in Austria offers meeting facilities for up to 840 participants. Enjoy innovative cuisine in the S’PARKS Restaurant, sample traditional Viennese pastries in the Lobby Bar & Lounge and relax or work out in our fully-equipped fitness centre with sauna and steam bath.Guests enjoy complimentary WiFi access in all public areas of the hotel.In 2013 Hilton Vienna has again received the prestigious certificate of the Austrian Eco label. ... more less
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