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“False Advertising” 1 of 5 stars
Review of Hotel Prinz Eugen

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Hotel Prinz Eugen
4.0 of 5 Hotel   |   Wiedner Gurtel 14, Vienna A-1040, Austria   |  
Hotel amenities
Ranked #151 of 365 Hotels in Vienna
Las Vegas, Nevada
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
“False Advertising”
1 of 5 stars Reviewed October 14, 2013

• The “business center” is a computer sitting on a table 3 steps from the hotel entrance costing 5 euros for 15 minutes of use. The table is tiny, about 1½ feet deep and 4 feet wide. It will cost you at least 5 euros to print any documents while staying at the hotel.
• Internet is only good for testing your patience. Hotel advertised “free internet service”, but charges 10 Euros per day for internet in the room. Wireless is only available in the lobby in 30 minutes increments. Service is intermittent, and, if working, extremely slow.
• The hotel advertised “self-service laundry”, which is only true if you consider washing your clothes by hand in the bathroom sink to be a “self service laundry”.
• No coffee or tea in the room.
• Thin walls. Could easily hear anyone talking in the hall. Lost sleep one night because a baby cried—on a different floor of the hotel.
• Very small room.
• Furniture is old and outdated.

Room Tip: Avoid if you need internet access
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Baku, Azerbaijan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 3, 2013

The hotel staff was very very friendly, rooms-beds-and-sheets all are neat and white-clean. Shower is excellent, really enjoyed it ) my room was with balcony. All issues like
needle and thread, wall-mounted iron and fan are available in the room.

The breakfast.. It was great!! Food is a special requirement for me and this was such a great bufet, which was included in price of the accommodation!

Hotel is very close to Südtiroler Platz metro station (5 min walk), which is on red central line and takes just 15 minutes by metro (2 stations) to get to city center

Internet is available for ~9 euros in the rooms, but it is free at lobby. However you have to change wifi pass every half an hour. I knew about this from comments even before travel, so I was fine with this ))

Highly recommend and will stay again!

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kraber, on behalf of Mariella Thomas, General Manager at Hotel Prinz Eugen, responded to this review, October 8, 2013
Dear Guest,
thank you very much for your comments on tripadvisor and for staying in our Hotel Prinz Eugen.
We are very pleased that you liked your room, the breakfast and all our staff.
We are working on a free- internet system for all over the place!
Whenever you will visit Vienna again, it will be a great pleasure to welcoming you again at our hotel,
With best regards
Mariella Thomas and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed September 28, 2013 via mobile

Very nice and clean hotel!!! The breakfast was huge and delicious!Sausages,bacon,omelet,cakes,cirials,yougurt,coffee,juices,tea,croissant and many others! The bathroom was also very clean. 5 minutes walk to sudtiroler U-bahn station, so it's very easy and fast to get to city center. Last but not least, the staff of the hotel was very kind and helpful. Overall, a good choice!

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Tirana, Albania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 24, 2013

I stayed in this hotel for one night. I traveled for one week in Zagreb, Vienna, Prague, Budapest and Belgrade. Definitely on of the best hotels I stayed. Pity it was for only one night. The room was very comfortable and clean. Breakfast had plenty of variety. The staff also was very polite and helpful. The location was also very good. You could reach the Belvedere in 5 min of walking and further on go to Karlsplatz and wherever you want. Definitely worth staying.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 17, 2013

The hotel is close to tram and U lines and was very easy to access the city centre. We dined near the hotel each night and got a drink in the bar in the hotel, which was served by a lovely barman. The staff on reception left a lot to be desired and were not the least bit helpful. The staff did not want to answer any questions and you got the distinct impression that they could not wait for you to leave the reception as to not have to deal with you, it is a shame because it lets the hotel down. The breakfast was good. Our room was away from the main road outside and were glad as this is very busy. The room is comfortable, basic and clean.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 17, 2013

We spent three nights here and were very comfortable. There is easy access into the centre of Vienna and Belvedere, which is a must to visit is a five minute walk away. The room was not large but adequate and the same could be said for the bathroom. Clean towels every day. Very good breakfast and helpful staff. No tea and coffee making facilities in the room, which is something we like. Some local restaurants and cafe's. When the new station is finished I suspect it will become very busy.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sussex
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 4, 2013

We booked this hotel through British Airways when arranging a flight.

The reasons for doing so were the location of this hotel close to the centre of the city and the facilities we expect of a 4 star hotel.

There is a breakfast room but no dining room. But, as there are plenty of local restaurants and cafes this presents little problem.

The bedroom was a good size and the on-suite bathroom was (mostly) clean. The shower is in the bath and there is no bidet.

The rooms facing the front of the hotel have small balconies, but the Wiedner Gurtel road is often quite busy and the view is of a major construction project (the new main railway station for Vienna). So, unless you are oblivious to road noise and dust, a balcony is not a major consideration. The sound-proofing of the French widows is very good and our sleep was not disturbed by any noise from the outside. Enthusiastic love-making from the room on the floor above was very audible, however.

This hotel is ideally situated for a visit to the city.

The Sudtiroler Platz Ubahn on the U1 line is a couple of blocks away. Buses and trams pass by. The Belvedere Palace is on the doorstep. The Schweizergarten and the Arsenal with its Heeresgeschichtliches Museum (the Austrian equivalent of the Imperial War Museum) is over the road.

The city centre is a 15 minute downhill stroll.

The hotel is located in a residential area.

There are plenty of cafes and restaurants close to the hotel, which is necessary as the hotel does not have a restaurant, and only serves breakfast. The hotel has a small bar, with a very knowledgeable barman, Stephen, who helpfully suggested things to do and see.

There are lots of shops nearby to cater for the needs of the residents of the apartment blocks, including small supermarkets. For those wanting late night entertainment, there is the Piccolo Bar a few doors along Wiedner Gurtel from the hotel entrance. It is apparently open between 2000hrs to 0500hrs, and its website suggests the ambience and the entertainment provided will not suit all tastes!

There is splendid traditional restaurant, Sperl, which is a couple of minutes walk away, and is mostly patronised by locals. Sperl is like one of the heuriger inns of Grinzing transplanted to the city. The courtyard dining area has vines and 150 years of history. The beef tartare there is really excellent. All the dishes are large and filling, so we found that one course was enough for supper. We found it to be excellent value, friendly and authentic.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Prinz Eugen

Address: Wiedner Gurtel 14, Vienna A-1040, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Business Center with Internet Access Free Breakfast Room Service Suites
Hotel Style:
#100 Luxury Hotel in Vienna
#128 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Prinz Eugen 4*
Number of rooms: 106
Official Description (provided by the hotel):
Commercial Hotel in Embassy District, opposite city air terminal & 100 meters Sudbahnhof train station, near Belvedere Castle. ... more   less 
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Also Known As:
Prinz Eugen Hotel
Prinz Eugen Vienna

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