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“Solid choice” 4 of 5 stars
Review of Hotel Johann Strauss

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Hotel Johann Strauss
4.0 of 5 Hotel   |   Favoritenstrasse 12 | 1040 Vienna, Vienna 1040, Austria (Wieden)   |  
Hotel amenities
Ranked #160 of 364 Hotels in Vienna
Certificate of Excellence 2014
france
Top Contributor
82 reviews 82 reviews
35 hotel reviews
Reviews in 58 cities Reviews in 58 cities
94 helpful votes 94 helpful votes
“Solid choice”
4 of 5 stars Reviewed October 21, 2012

While the decor of the hotel is a bit dated and the breakfast room sits in the cellar without any natural light, the friendly and efficient staff make up for it and give this hotel its soecial character. A solid choice!

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valimatzi, Owner at Hotel Johann Strauss, responded to this review, October 23, 2012
Dear Guest profAZ,

we are happy that you felt at home with us and that you enjoyed your stay.
We are doing our best that all our guests leave with a smile in their face and we are happy that we succeeded again this time!
Please do not hesitate to contact me upon your next reservation, I will be happy to assist you personally.

Kind regards
Eva Kremslehner
Hotel Manager
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232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2012

Good hotel with fantastic breakfast. Great breakfast room (basement) and wider breakfast selection than normal. The subway is just around the corner or 30 minute walk to center of town. The room was big and the front desk service was always friendly. Needs updating (especially carpets) but you can reframe and see it as old world charm and keeps the price down. Very safe location. I would stay again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valimatzi, Owner at Hotel Johann Strauss, responded to this review, October 15, 2012
Dear Guest profAZ,

it was really nice to read your comment, thank you very much for that!
Our Hotel Johann Strauss is getting refurbished constantly, so please give us a little more time to present our Hotel Johann Strauss anew!
I am happy that you liked our breakfast and you felt comfortable at our hotel!
Thank you also for the compliment about our front desk service, I will forward it to our employees.
We are looking forward to welcome you again!
Kind regards
Eva Kremslehner
Hotel Manager
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Stara Zagora, Bulgaria
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 31, 2012

Very good hotel clean and warm! We stayed for one week - it was an extremely pleasant week. Unfortunately It was really windy and cold outside :(( but It's near the metro and the train stations. We would stay in Johann Strauss Hotel when we visit Vienna again!!!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valimatzi, Owner at Hotel Johann Strauss, responded to this review, September 4, 2012
Dear Guest Ondin,

thank you for your kind words.
It nice to read that you felt at home with us and that you will visit us again in the near future.
Seeing you soon again,

Your Kremslehner Family
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Ljubljana, Slovenia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 27, 2012

I stayed here in October 2011, partly business (my husband), partly turist (me); location of the hotel is great, two subway stations from the heart of Wienna, easily in walking distance. Considering that, hotel is not very expensive, but is also far from 4 stars. It would be a very nice hotel with some renovation. Room was spacious though, bathroom also, toilet was separate from bathroom, but decor is poor, not renovated in 30 years and also a room could be cleaner.
Hotel has its own garage around the corner, it is steep and small, but doorman, who showed and opened it, was exceptionaly nice and helpfull.
All in all it is good value for money and would stay here again if I needed a central location.
Staff was very helpfull and kind, ladies at the front desk and as I said the doorman, who helped me with the garage and the luggage (I think he said he was from South America), compensated for the tired look of the hotel.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valimatzi, Owner at Hotel Johann Strauss, responded to this review, July 30, 2012
Dear Guest PoidonIvy25,

thank you very much for taking time to share your experiences with the tirpadvisor community.

The Hotel Johann Strauss, is the newest addition to the Kremslehner Hotels Group - since 1st of October 2011, it is a traditional Viennese hotel, located in a historic building in Wieden.

Since October we are constantly upgrading our rooms and redecorate the hotel so that we can offer our guests a nice traditional Viennese hotel.

We regret that your room did from that respect not meet with your expectations.

Your feedback helps us to improve our service and offerings. We know that a traditional hotel needs to develop further in order to remain attractive.

It would be a pleasure for us to welcome you again, to show you the hotel Johann Strauss from his new site.

Your Kremslehner Family
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Datchet, United Kingdom
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 26, 2012

I have visited this conveniently-situated hotel several times over a 12-year period and each time return to it with joy. It exudes a quiet friendliness, almost a home from home, that one normally associates only with much smaller hotels or pensions (guest houses). But this time, something had changed since my previous visit in 2011. I struggled to put my finger on it - the room was as comfortable as ever, the breakfasts were as delicious and varied as before, the staff were polite, friendly and helpful. Then it came to me: the manager I had known since my first visit was no longer there. It transpired that, after 30 years at the helm, he had been 'eased out' by the hotel's new owners (Kremslehner Hotels took over Klima Hotels in 2011). It's understandable that the new owners wish to put their own 'stamp' on the Hotel Johann Strauss, but what was once a home from home with a real 'family' atmosphere has sadly lost that 'family' feeling that proved such a lure to me and to others of my acquaintance. The danger is, of course, that unless this hotel's uniqueness is recognised by the owners of what is now a middle-sized chain, then the Hotel Johann Strauss will become just another impersonal hotel in a major European city, offering precisely the same as every other hotel of this size in the Austrian capital. The new owners, whom I believe have made a major error of judgement, would do well to heed my warning, because the majority of dissatisfied guests will not trouble to put their concerns in writing but will simply vote with their feet. Short term solution: bring back the previous manager and get HIM to train his successor. The Hotel Johann Strauss is too good to descend to the rankings of an also-ran establishment and the new owners need to understand the (formerly) unique nature of this 'jewel' in their hotel 'crown'.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valimatzi, Owner at Hotel Johann Strauss, responded to this review, July 30, 2012
Dear Guest Michael H.,

thank you for your review posted on Trip Advisor.

The feedback of our guests is extremely important to us and we can assure you that we take all opinions seriously.

Since 1st of October the Hotel Johann Strauss is part of the Kremslehner Hotels.
We are also a family run business and know how importent it is that our guests feel at home and we really can ensure you that we do our best to be a second home for our guests.

We are happy that you enjoyed your stay with us and as you said all services remained at the same high standard as before- we are happy about that you did not suffer in a loss of service.

Regarding the Hotel Manager: he trained all the staff at the Hotel Johann Strauss, many of them work there for many years now, for example the Reception Manager.

As time went by the Hotel Manager decided to retire which we fully understood and supported him in enjoying his well deserved pension.

Kind regards

Eva Kremslehner
Hotel Manager


It would be a pleasure for us to welcome you again, to show you that we can your new second home in Vienna.
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Dublin, Ireland
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 30, 2012

This is a pretty good hotel in a handy location, it is in walking distance of the centre of the city and not too far from the train station.
It could do with a bit of sprucing up if it wants to be called a 4 star but it isn't too run down. We stayed in a fine big room, looking out onto the side street. It had wood block flooring which looked nice but was fairly noisy when walking on it in the middle of the night as the tiles were loose.
Breakfast was good - there was even a bottle of bubbly there if you wanted to ad some sparkle to your orange juice.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Hotel Johann Strauss, responded to this review, July 3, 2012
Dear Guest WLM,

thank you so much for your nice words and for your friendly comment about your stay!
We appreciate you taking the time to share your experience about your stay at our property.
It is a pleasure to read how much you enjoyed your stay!
We would be pleased to welcome you back in the future! Thank you again for your feedback.

Kind regards
Eva Kremslehner
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 26, 2012

The hotel has some character but my room felt tired, and the soft furnishings were rather worn out.

Once again a 'double bed' consisted of two singles pushed together. Far too easy to fall into the gap in the middle.

Breakfast was good but the water still wasn't boiling properly for a good cup of tea.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Owner at Hotel Johann Strauss, responded to this review, July 3, 2012
Dear Guest Alastair_M_M,

thank you for your review posted on Trip Advisor. We appreciate your feedback.

Regarding your comments related to the condition of your room I can assure you that we are constantly upgrading our rooms. I regret that your room did from that respect not meet with your expectations.
Your feedback is valuable, it helps us to improve our service.

I can assure you that we have plans in place to further enhance our rooms in the near future.

I would be pleased to welcome you back in the future! Thank you again for your feedback!

Kind regards
Eva Kremslehner
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Johann Strauss

Address: Favoritenstrasse 12 | 1040 Vienna, Vienna 1040, Austria
Location: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#108 Luxury Hotel in Vienna
#120 Business Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Johann Strauss 4*
Number of rooms: 53
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Also Known As:
Johann Strauss Vienna

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