This hotel has a very nice, informative and friendly staff (for the most part), and this is perhaps the best thing to recommend it. The location is also fine, but then again you have the choice of a hundred hotels in the same general central area of Vienna, and we have stayed at better, so it is hard to recommend this hotel over others just for location.
In general I am perplexed at why this is rated a 4 star hotel, and not sure what makes it fit the M-Gallery bill. The rooms are outfitted with very cheap furnishing, somewhat scratched up and dated - and the mattresses/beds are simply not up to par with most 4* establishments in Vienna, Europe or Accor hotels. Each room has a different layout, depending on where they are located. Some are far smaller, and some have strange curved layouts. We stayed in three different rooms, and each was quite different in terms of comfort. When the room was huge, the bathroom was cramped, and in the tiny cramped room, the bathroom was quite large. The quality of the bedding was extremely disappointing and we found the beds very uncomfortable, with super-light low quality mattresses. Simply crazy that this is the bedding selected for a hotel that is supposed to be a 4* --The plastered poster Klimt backings are extremely tacky...like a cheap motel and then you have the very nice L’Occitane toiletries in the bathrooms on the flip side (although they were unlike any L'Occitane I'd experienced - perhaps there is a low end hotel grade). In any event, the toiletries do not make up for the rest of the bathroom issues. The towels should all be thrown out, as they are overused/overwashed and very rough/scratchy. The tub/shower is rather a disaster, as there is no protective glass and so a 12 inch wall is all there is to protect the water from escaping. This is even less than the typical European half-glass wall protective shield. No lighting in the tub/shower areas (and we had three rooms, all with same issue) – so you shower in the semi-dark, with this small protective wall make for a ton of water making a mess on the bathroom floor after every shower. The greyish tint of the tub was not something they could clean. So yes, they have a few gold tiles here and there in the bathrooms trying to get an ‘art nouveau’ feel to the decorations, but then the ancient white square tiles, old radiator and tub reverse any decorative effect. The soundproofing is medium-range – the doors are double layer and good for protecting you from sound – except when all your neighbors slam these heavy doors all night (not the hotel’s fault) and the walls shake. During our stay there were many musicians staying at the hotel and practicing a variety of instruments nonstop during the day. We heard them in our room, in the hallways, coming and going. Music is not a bad thing to be disturbed by, but imagine if you have huge tour groups with a different kind of noise. In general I never felt like I was staying in a 4 star establishment, except for the professionalism and efficiency of the front desk and hotel staff. Even so, when we asked for extra towels, and having forgotten, then asked for extra pillows, the gentleman making the visit a second time could not stop himself from a sarcastic “Are you sure you are done? Nothing else you need again? Sure now?” - Clearly having walked twice to our room within the hour was just too much.
Another major problem in the hotel is the smoking. While rooms are designated nonsmoking, in one room (from which we moved) there was such a degree of smoking going on in the room next door, you choked walking by the doorway. I thought the idea was no smoking on a whole floor, but clearly this is not implemented.
Breakfast was OK, very busy, with a staff that looked quite stressed out trying to keep up with the masses. There is a good selection of breads, jams, fruits, cereals, and they serve scrambled eggs, bacon and a variety of cheeses/meats.
Altogether, for the price in Vienna this is a nice hotel – but you can definitely find better choices if looking for a 4 star or higher establishment. This is more like a very busy and somewhat dated three star hotel. I would select a hotel with better beds and rooms upon returning to Vienna.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write your feedback. Only through guest reviews such as yours we can find the opportunity to improve our services.
I do apologize for the inconvenience you experienced regarding your stay at our Hotel.
Your comments have been transferred to the relevant department and I have to add that all of those inconveniences you had to face with are not a part of our standard of service in our hotel.
I am sorry we coudn´t make a better impression and we hope you will give us another opportunity, so that we can restore your faith in us.
Please do not hesitate to contact us for any further assistance you might need.
Michael Filnhals&the team of Hotel Am Konzerthaus Vienna
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.