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“Am Konzerthaus” 4 of 5 stars
Review of Hotel am Konzerthaus

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Hotel am Konzerthaus
4.0 of 5 Hotel   |   Am Heumarkt 35-37 | 1030 Vienna, Vienna 1030, Austria   |  
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Ranked #40 of 369 hotels in Vienna
Epsom, United Kingdom
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Am Konzerthaus”
4 of 5 stars Reviewed July 22, 2013

Sited on the edge of the Inner Stadt, this hotel is very convenient for visiting all of the major attractions in Vienna and only a short walk from Stadtpark U Bahn station for connections to the airport. The hotel is very comfortable with air conditioned rooms, friendly and efficient staff and offers a very wide selection of choice for breakfast. The bar has fittings from an original Orient Express carriage, plus there is an 'Art Noveau' feel to the décor with a collection of Lalique glassware.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, guest relation at Hotel am Konzerthaus, responded to this review, July 23, 2013
Dear Guest,

Thank you very much for choosing to stay at the MGallery Hotel- Hotel Am Konzerthaus Vienna and for taking the time to post this wonderful review. We are truly glad to have exceeded your expectations, as it is our aim to make each of our guests feel at home
our entire team and I look forward to welcoming you back soon
Best regards,
Stéphanie Schuhmann and the entire team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zagreb, Croatia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 15, 2013

Let me just start off by saying the location of this hotel is amazing. It's like a 2 minute walk away from the subway station, which is super awesome and convenient. Also, there are plenty of eateries and bars near the hotel. The location is definitely a huge plus. The hotel itself is beautiful; I love the decor in the lobby and the restaurant/bar. The staff was really kind and helpful too. The only complaint I have is that the rooms don't match the same stylish atmosphere of the rest of the hotel. I had a big problem with the lighting, specifically in and around the bathroom. It simply wasn't bright enough, and this wasn't helped by the fact that the room we had was "overlooking the courtyard," which essentially meant the sun was blocked by a building. We definitely won't opt for a courtyard room next time, since lighting is a pretty big deal for me.

Just to be clear, the rooms aren't bad by any means, they're just sort of underwhelming in comparison to the rest of the hotel. I'd totally stay at this hotel again though, as the location is great, the staff is cool, and it's a pretty good value.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel am Konzerthaus, responded to this review, July 16, 2013
Dear Guest,

We truly appreciate you taking the time to write about MGallery Hotel Am Konzerthaus on TripAdvisor and it gives us a great pleasure having you as our guest.
Your feedback regarding your recent visit is an important channel for us to measure customer satisfaction and monitor our quality of service.
I was delighted to read that you enjoyed your stay with us. In particular thank you for your positive comments regarding our location. I am glad it was centrally located which was convenient for you.
Unfortunately you experienced some problems with the lighting. Therefore I would like to offer you my sincerest apologies for the disturbance.
Commets such as yours truyl inspire all of us here to work harder every day and to try to exceed our guests`expectations.
I would be delighted to welcome you back soon again to our hotel.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
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Ashdod, HaDarom, Israel
1 review
5 of 5 stars Reviewed July 15, 2013

location,location location...best location at the old town ..the stuff of the hotel was very kind and halpfull.
the room is in a good size, THE BED...HO.. THE BED IS SOOOO COMFERTABLE.
afrer all the wallking that we had all day long.
I"m sure that we'll be back again..if we"ll get to wine next year.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel am Konzerthaus, responded to this review, July 16, 2013
Dear Guest,

Thank you for your positive comments on this website.

Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations. It was particularly pleasing to see that your impressions of our staff and service was good and that you felt well taken care of during your stay.

Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements.

I was delighted to hear about your satisfaction from our rooms and amenities and the comfort you felt during your stay.

Once again thank you for your truly valuable comments.

I am looking forward to welcome you back to the Hotel Am Konzerthaus.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
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San Francisco, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 15, 2013

We stayed 4 nights in this wonderful hotel. There are so many reasons to stay here: excellent location, a very clean, comfortable and quiet room, refrigerator, coffee maker in room, high end toiletries, speedy internet, cable TV, free bottled water/day, and a very efficient friendly staff. I was so impressed by all the hotel staff, each and everyone that I encountered were all happy and willing to assist me or just wish me a pleasant day. And most important, if you are staying in the summer (it was hot during our visit), the air conditioning was a welcome relief after a long day of touring the city. I highly recommend this hotel and when I return to Vienna again, the Hotel am Konzerhaus will be my only choice...

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel am Konzerthaus, responded to this review, July 16, 2013
Dear Guest,

Thank you for taking the time to share such a positive review with fellow travellers.
It is always a pleasure to hear the feedback and perspective of our guests, and one of the greatest ways to know more about the hotel is through those who have visited us.
Your support is greatly appreciated and I thank you for having chosen MGallery Hotel Am Konzerthaus.
Comments such as yours truly insire all of us here to work harder every day and to try to exceed our guests` expectations.

It would be our great pleasure to welcome you again at Hotel Am Konzerthaus.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire, UK
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 10, 2013

Great location, good size room, really comfortable bed, free wifi and a competitive rate. Good so far! But we had two gripes. First was the the buffet breakfast, which wasn't exactly relaxing. The area in which the food was laid out was pretty small and next to where the staff enter/exit the kitchen, so it was a bit hectic particularly between 8.30am and 9.30am and there were a couple of accidents where people collided with each other. Also, the restaurant tables were laid out quite close together adding to the 'cosy' feel, with the exception of a handful of tables around the edges. The food on offer was good but targeted (unsurprisingly) at the German / Austrian folk, so not much choice for the international traveller. Our other, more prudish, issue was with the toilet in the bedroom which was of a classic German design where the hole at the bottom of the bowl was offset to the front of the toilet rather than in the centre...so i'll leave it to your imagination the affect that had. Luckily the toilets next to the restaurant were more traditional. Overall, we liked the hotel and would return, though possibly on a room only basis.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel am Konzerthaus, responded to this review, July 12, 2013
Dear Guest,

Thank you very much for having chosen MGallery Hotel Am Konzerthaus and for taking the time to post your review on TripAdvisor.
Your observations and opinions are appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting guests needs and expectations.
Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements.

It would be our great pleasure to welcome you again as our guest.
Once again, thank you for your truly, valuable comments.

Meanwhile we wish you a very nice summertime.
Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
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Nova Scotia
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 7, 2013

We stayed there for 4 nights in June and there wasn't a whole lot to complain about. The rooms do need a bit of attention in some areas (the carpets had a few marks, the walls could use a coat of paint) but it was clean and big enough for the two of us to be comfortable. I found the staff to be very helpful with providing maps, city information and recommendations for food. The location really is excellent as well if you don't mind a short walk into the city center. We were there during the heavy rains that brought the flooding and they even provided umbrellas! We only ate breakfast at the hotel once and I felt they could have had a bigger selection given the costs. But there are other options nearby to compensate.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel am Konzerthaus, responded to this review, July 9, 2013
Dear Guest,

Thank you for taking the time to post your opinion of MGallery Hotel Am Konzerthaus Vienna on TripAdvisor.
I thank you for the kind comments of our hotel. As guest satisfaction is our number one priority, your feedback is highly important and is a way to assess the standards of our facilities and services and monitor our success in meeting guests` needs and expectations.

I hope we will have the pleasure of hosting you again in the future.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel am Konzerthaus

Address: Am Heumarkt 35-37 | 1030 Vienna, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#29 Romantic Hotel in Vienna
#29 Family Hotel in Vienna
#29 Business Hotel in Vienna
#30 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel am Konzerthaus 4*
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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