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“Great Hotel” 5 of 5 stars
Review of Hotel Am Konzerthaus - MGallery Collection

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Hotel Am Konzerthaus - MGallery Collection
4.0 of 5 Hotel   |   Am Heumarkt 35-37, Vienna 1030, Austria   |  
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Ranked #55 of 365 Hotels in Vienna
Toronto, Canada
Top Contributor
54 reviews 54 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
“Great Hotel”
5 of 5 stars Reviewed August 8, 2012

This hotel is only 10 minutes from the center of Vienna in a very safe area. Service was excellent. For example, the hair dryer in my room blew up one morning and by the time I had finished my breakfast I had a new hair dryer installed in my room.

The rooms were nice and clean, staff was friendly, free internet as well as free printing. If I could complain about one thing it would have to be the coffee in the hotel, worse coffee I have ever had.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 9, 2012
Dear Guest,

Thank you for your review on TripAdvisor and for having chosen MGallery Hotel Am Konzerthaus.
I am very happy to read your praising words about our staff and it is my great pleasure to share your feedback with all of our team members.
Regarding the coffee, please allow me to express my apology if we couldn´t meet your taste, but I would like to infom you that we offer different variants of coffee specialities at our restaurant as well as at the bar.

We truly hope to welcome you back to Vienna and to our hotel.
Warm regards from Vienna to Toronto.
Michael Filnhals&the team of Hotel Am Konzerthaus
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1,670 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
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Brussels
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 7, 2012

The Hotel am Konzerthaus offers excellent service and nice rooms. Staff is very friendly and welcoming. Prices are OK for Vienna, that can be quite expensive. Public transport is close by, offering fast connections to the whole city with both tram and metro (Karlsplatz).
Rooms are nice, clean and spacey, although they could use an update (having stayed in the same hotel when it was still Sofitel a copule of years ago, we recognized a lot of the features - which have not changed since). The complimentary toiletries from L'Occitane is a nice addition as is the complimentary tea/coffee in the room.
The internet function on the TV is the standard accor sollution also found in Novotels and Sofitels - works well and is fun, but you are better off with your Laptop or Tablet.
Parking is available on the street (quite safe as there is a police station across the street) as well as in the underground carpark next door.
The walk to Stephansdom is a good 15 minutes - if not strolling along. Along the way you'll find plenty of shops and restaurants.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 8, 2012
Dear Guest,

Thank you for staying at the MGallery Hotel Am Konzerthaus Vienna and for your positive remarks on TripAdvisor.
We are happy to hear that you appreciated the time you spent with us and enjoyed our pruducts and the location of our hotel.
We make every effort to continuously improve the quality and variety of our products and services, in order to offer even better value and satisfaction.
As well, we have changed some components of the house, also the decoration and furniture, however we have retained our "Art Nouveau"style.

We truly hope to welcome you back at our hotel and have the opportunity again to show you th variety of our facilities to make you spend your time in the most comfortable setting.

Warm regards,
Michael Filnhals
Guest Relations Manager
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Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 6, 2012

During our trip of the life time (my wife and I) from Australia,we have come across this wonderful hotel.There is one word to describe our time there -fantastic! The staff was very friendly and helpfull, breakfest had great variety. The hotel has nice atmosphere and is very clean and looking professional. The additional bonus, while staying in this hotel, is the great position as we had very close to hop on hop off bus, and the centre. We would recommend this hotel to any visitor. We hope to stay there again.
Magda and Radek
Perth -Australia

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 7, 2012
Dear Guest,

Thank you for staying at the MGallery Hotel Am Konzerthaus Vienna and for your positive remarks.
We are delighted to hear that we could meet all your expectations from the beginning to the end of your stay and you took some good memories back home from your trip across Europe.

It was a pleasure to have you as our guest, we are looking forward to welcoming you soon again.

Best regards from Vienna to Australia
Michael Filnhals&the team of Hotel Am Konzerthaus
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Durham
1 review
5 of 5 stars Reviewed August 4, 2012

Friendly staff from our arrival, couldn't be more helpful in advising of special Vienna Ticket and free "Second Glance of Vienna"tour. The Vienna ticket was very useful but the star attraction was the free Saturday "Second Glance" tour which showed us areas of Vienna which we wouldn't have found otherwise. The Guide, Regina Neuhauser, was very helpful and answered many questions not related to her tour program.

Breakfast staff were again friendly and attentive.

On leaving the hotel the reception staff were extremely helpful in assisting our departure via the station to the airport.

While the access to the internet was useful in thereception area, the speed on one of the 3 computers available was poor , the second was unavailable, but the third was OK.

The room internet via the TV was good, although the lack of a local printer was not convenient for printing flight boarding cards - a problem resolved on the reception computer.

Overall a 5 star experience with the internet issues insignificant.
Altogether a very pleasant experience of Vienna.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 6, 2012
Dear Guest,

Thank you very much for your kind feedback regarding your recent stay at MGallery Hotel Am Konzerthaus Vienna.
I am glad that we managed to exceed your expectations and capture your attention to detail by offering you the free city tour.
Thank you for pointing our your praising words about the guide in particular.
As I mentioned in answers before, it is my great pleasure to share your feedback with all of our team members.

I hope, next time when your travels bring you back to Vienna, you will be staying with us again.
Best regards from Vienna to UK.
Michael Filnhals&the team of Hotel Am Konzerthaus
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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed August 4, 2012

Although on initial booking, the hotel seemed further out than we would have liked, it did not take long to walk to the centre - and Vienna is such a lovely city to walk through from any direction. It is only 5 minutes from The Belvedere, which was on our itinerary for visiting the Klimt exhibition. The Opera House was nearby.
Hotel am Konzerthaus impressed us in every way. The staff in Reception welcomed us warmly and couldn't have been more helpful in suggesting eating places, giving directions etc. We loved the Klimt links throughout the hotel, especially the frieze behind the bed. The bathroom would have matched any luxury hotel - efficient shower, super lighting, mirrors, speaker from tv/radio. An added bonus was having tea/coffee making facilities, something rather rare in Europe.
Can't imagine how much this hotel would be in London, and we were in an equally beautiful city with lots of culture.

Room Tip: We were in a room overlooking the road, but had no problems with noise. I don't think there is a...
See more room tips
  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 6, 2012
Dear Guest,

Thank you for taking the time to post your review on TripAdvisor.
We are humbled that you describe your stay and our hotel as perfect.
Our ability is to deliver an experience that meets your expectations from both a service and product perspectives is paramount to our success.

Please let me know if your travel plans bring your back to Vienna, as we´d love to welcome you back.

Warm regards
Michael Filnhals&the team of Hotel Am Konzerthaus
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Graz, Österreich
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 3, 2012

The hotel is located near to 2 Subway-stations and near the centre of Vienna. You can walk to most sites and there's a large park nearby to relax.
I've been to Vienna for a Bussines trip so everything I needed was a place to relax and regain energy.

The staff is friendly, helpfull and speak at least 3 languages (incl. German and English). I had great fun with the barkeepers (great assortiment of drinks btw.), it felt like sittin' together with a mate of mine.

The rooms are well equipped, spacious,clean and designed in a very fashy way. The TV is a multipurposed-one, means you are able to surf on the internet (keyboard), check your mails and...surprise surprise...watch TV. One thing I have to sort out is the bed. I slept like a baby, right size, right material...simply great!

I did not try the breakfast 'cause it was a bit too expensive for my needs.

However...I cought a great offer for this hotel, otherwise it would have been very expensive...but in my opinion, it is worth the price.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 6, 2012
Dear Guest,

Thank you for staying at the MGallery Hotel Am Konzerthaus and for your positive remarks.
We are pleased to read that you enjoyed your stay and appreciated our services, as well as the location, our friendly staff and our rooms.
Referring to your note concerning breakfast, we offer all our guests to choose between our full breakfast buffet and our "Express Breakfast" which includes tea/coffee, juices, bread, butter, honey and jam.

We truly hope to welcome you back at our hotel at any future occasions you might have.
Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
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Graz, Austria
Top Contributor
53 reviews 53 reviews
44 hotel reviews
Reviews in 35 cities Reviews in 35 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 2, 2012

The hotel is situated very well - next door to the Belvedere Palace, in walking distance from Stadtpark, Ring and Opera. The stuff is friendly and helpful. We had booked 5 nights and the welcome package surprisingly included Vienna Cards that was very pleasant. The furniture was good, the bed was very comfortable. The breakfast was quite good too.
The only disadvantage is the clearing stuff: they made their work not very carefully - we found hairs in bath tube after clearing, and they didn't dust the TV and the lamp at all.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, Guest Relations Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 3, 2012
Dear Guest,

First of all I would like to thank you for your recent visit to MGallery Hotel Am Konzerthaus Vienna and for having taken the time to write about your stay on TripAdvisor.
Your feedback is extremely important to us and allows us to continually improve our service.

I am very pleased to hear you enjoyed your stay with us and took advantage of the package which includes the Vienna Card.
I am also very happy to hear you enjoyed our hotel´s convenient location to various attractions.

Please accept my sincere apologies for the inconveniences you experienced with our cleaning staff. I understand your disappointment, please rest assured that we will discuss your point with our department heads and take corrective action.

We would all be very pleased to welcome you back to Vienna in the near future.
In the meantime, please do not hesitate to contact me if I can be of any further assistance to you.

Warm regards,
Michael Filnhals&the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Am Konzerthaus - MGallery Collection

Address: Am Heumarkt 35-37, Vienna 1030, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#30 Family Hotel in Vienna
#38 Business Hotel in Vienna
#38 Romantic Hotel in Vienna
#40 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Am Konzerthaus - MGallery Collection 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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