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“Excellent Location and Value” 5 of 5 stars
Review of Hotel Am Konzerthaus - MGallery Collection

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Hotel Am Konzerthaus - MGallery Collection
4.0 of 5 Hotel   |   Am Heumarkt 35-37, Vienna 1030, Austria   |  
Hotel amenities
Ranked #60 of 365 Hotels in Vienna
Certificate of Excellence 2014
A TripAdvisor Member
“Excellent Location and Value”
5 of 5 stars Reviewed August 1, 2011

We thoroughly enjoyed our stay at this hotel. The staff was friendly and helpful. The rooms are large and very comfortable. The location is excellent, as you are within walking distance to all of the major tourist attractions of downtown Vienna. I would highly recommend this hotel.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,789 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
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  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 31, 2011

We stayed at this hotel during our 3 day trip in Vienna. The hotel was easy to find and parking was convenient in the underground garage. We had requested a king sized bed and non-smoking room. We were very pleased with the room as it met our requests. It was very modern, clean and comfortable. The Nespresso machine was a big hit each morning as we got ourselves ready to go. The free Wi-fi in the room was a nice bonus. The breakfast buffet was ok. It was very typical of Europe but a little pricey for what we are used to. The staff at the front desk were very helpful and friendly. We would be happy to stay here again in the future.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 2, 2011
Dear guest,

Thank you very much for your review and your recommendation. We are more than happy to see that you enjoyed your stay with us. Your satisfaction is the best motivation for the entire team. Thank you for sharing this as well.

We are looking forward to welcoming you again in the near future.
Best regards,
Monika Stadler & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 31, 2011

We stayed at this hotel for 2 days. It is a little away from the main railway station but quite easily accessible by the underground. The staff were wonderful, attentive, friendly and very helpful and spoke English. The room was very nice and comfortable and the breakfast had good variety. They has provided free Internet.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, August 1, 2011
Dear guest,

Thank you very much for your booking and for your review of your stay. It is always rewarding to receive such positive feedback. Your satisfaction is of course the best motivation for the entire team. Thank you again for sharing your experience.

We are looking forward to welcoming you again.
Sincerely,
Monika Stadler & the team of Hotel Am Konzerthaus
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London, United Kingdom
Top Contributor
98 reviews 98 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 30, 2011

Stayed here one night when could not get into usual Vienna Hotel. Made choice on basis of reviews and photographs. While the hotel is undoubtedly stylishly furnished the room was not that comfortable and rather disappointing. The bathroom toiletries were excellent (L'Occitaine) but seemed inconsistent with the rest. Breakfast was chaotic and the dining room was very poorly laid out meaning guests were fighting with each other to reach the various buffet areas.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, July 31, 2011
Dear guest,

Thank you very much for trying our hotel for your last Vienna visit. We are truly sorry that we could not provide you with the expected comfort and service quality. Regarding breakfast we have to admit that during these very busy summer month it can be a bit crowded at the restaurant which is not too spacious.

We strive to provide a superior service experience for every customer; therefore your feedback is very important and valuable to us. Thank you again for sharing your concerns and opinion.

Sincerely,
Monika Stadler
General Manager
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Riga, Latvia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 29, 2011

If you’re looking for the 3-4 star hotel near historical centre in walking distance to the most landmarks, I can recommend Hotel am Konzerthaus. To pay slightly over 100 eur for deluxe room with breakfast represents true value for money in my opinion. Deluxe room is quite big in size (ca. 35 m2) with very comfortable king size bed. Bathroom could be a bit bigger, it has size what you normally get when stay in one of those tiny rooms. Regardless size, everything else is just perfect – nice toiletries, water pressure in shower, etc. Breakfast – very typical in good sense – few hot items, lot of cold cuts, pastries… However, mornings are so busy for the staff that they can’t manage to replenish the food on time. You have to be patient to wait and wait and wait until your desired item (as in our case – yogurt) appears again. Reception staff is very polite, ready to resolve issues, if any. We couldn’t enjoy interior’s Art Nouveau style as materials used to mimic it, should have been chosen more carefully.

Room Tip: Ask for the room away from lifts, as they noise can be heard quite well
See more room tips
  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, July 31, 2011
Dear guest,

Thank you very much for your review and your recommendation. We are delighted to see that you enjoyed your stay with us. Your feedback is highly valuable for us to constantly improve our service level. E.g. at breakfast as you mentioned.

We thank you once more for sharing your experience and we are looking forward to welcoming you again at Hotel Am Konzerthaus.
Sincerely,
Monika Stadler & Team
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Houston, TX
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 29, 2011

The hotel was very clean and nice . The staff was great however it was a little farther from the main Vienna sights than we expected.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, July 31, 2011
Dear guest,

Thank you very much for choosing our hotel for your recent stay in Vienna. We are happy to see that you enjoyed our level of service and the atmosphere in our house.

We are looking forward to welcoming you again in the near future.
Sincerely,
Monika Stadler & the team of Hotel Am Konzerthaus
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 28, 2011

Really enjoyed my stay in this hotel. It's located in a quiet street, but close to the subway at the Stadtpark and other public transport at the Ringstrasse. You can easily reach the city centre by foot in about 20 minutes. Check-in and check-out went smoothly. The hotel is spotlessly clean and the breakfast is excellent. Free wifi in the hotel is very handy. The room had everything you can expect from a 4 star hotel. The mattress was maybe a little bit too soft, but that's probably a matter of taste. I only wished there were more English speaking channels on the television (BBC1 and BBC2 instead of only BBC World), but there's so much to see and do in Vienna that you probably won't be watching television for too long.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelAmKonzerthaus1, General Manager at Hotel Am Konzerthaus - MGallery Collection, responded to this review, July 31, 2011
Dear guest,

Thank you very much for your kind feed back after your stay in Vienna. We are delighted to see that you enjoyed the location of our hotel as well as our service. Your satisfaction is the best motivation for the entire team. Thank you for that as well.

We all are looking forward to welcoming you back again in the soon future.
Best regards from Vienna
Monika Stadler & the team of Hotel Am Konzerthaus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Am Konzerthaus - MGallery Collection

Address: Am Heumarkt 35-37, Vienna 1030, Austria
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#30 Family Hotel in Vienna
#45 Romantic Hotel in Vienna
#46 Business Hotel in Vienna
#46 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Am Konzerthaus - MGallery Collection 4*
Number of rooms: 211
Official Description (provided by the hotel):
The Hotel am Konzerthaus Vienna by MGallery is located in the enchanting center of Vienna. Take in the legacy of the Art Nouveau era and discover famous sights in the vicinity, such as the Ringstrasse, the State Opera House, the Belvedere that holds "TheKiss" by Gustav Klimt, Vienna city park and the Vienna Secession. The hotel combines comfortable surroundings with a unique Art Nouveau character. Relax in a Superior or Deluxe room. ... more   less 
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Also Known As:
Am Konzerthaus Hotel
Sofitel Vienna
Vienna Sofitel

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