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“Expensive view, cheap beds” 4 of 5 stars
Review of Hotel Am Stephansplatz

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Hotel Am Stephansplatz
4.0 of 5 Hotel   |   Stephansplatz 9 | 1010 Vienna, Vienna 1010, Austria (Inner City)   |  
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Ranked #6 of 364 Hotels in Vienna
Zagreb, Croatia
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Expensive view, cheap beds”
4 of 5 stars Reviewed February 12, 2014

It's a nice hotel with the best view in the world, on the greatest location you can possibly imagine in Vienna, but... What about the beds? It's hard to understand why would you possibly put such cheap, twin beds, with a hole in between... in a hotel with such a great potential? And I know it+s not a five star hotel, but staff could also smile and say hi every now and then. And one more thing: rooms are clean, but cleaning lady could be cleaner.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, February 19, 2014
Dear Guests,

we thank you for your review on TripAdvisor and sharing your impressions with us.

We thank you for pointing out the great location and view of our hotel. The more we regret that you were not satisfied with the quality of our beds. The beds are custom made by a carpenter for the hotel. You are absolutely right about friendliness; this is something that is not dependent on stars or prices. Therefore we are sorry that you were disappointed. Being a private hotel we have high ambitions making our guests feel welcome and at home. However we can always improve and do even better in the future.

We still hope that you enjoyed your days in Vienna and had a safe trip home.

With best regards,
Your team HOTEL AM STEPHANSPLATZ
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,154 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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English first
Sofia, Bulgaria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 12, 2014

For the second time the whole family have been in this hotel. Beautiful and clean rooms, fantastic breakfast, smiling staff. Between 5 and 15 minute walk is all that you can see in Vienna. Beautiful designer restaurant with the best drinks. Every morning you wake up with a majestic bell of St. Stephan's Cathedral. Walk along Kartnershtrase with charming Viennese konditoreis and shops for the fashion world. 7 minutes walk to the Opera and the best Viennese restaurants with spare ribs and unfiltered beer.
And it's all around you! Amazing!!!
In addition - the care of all staff and the smiles that you get everywhere they make always go back to this hotel. You really have to experience it. This is my hotel and while buy my own home in Vienna will just stay there - in hotel am Stephanplatz!
Congratulations and thanks again to the front office team (especially to Denise :)), to the management team and to the owners.
Yours
George Siarov and family

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, February 19, 2014
Dear Family Siarov,

we thank you for your review and taking the time to share your experiences.
We are thrilled and happy that we made your second stay a beautiful one and make our home your home.
We hope to welcome you back soon at Vienna’s most central.

With warm regards,
Your team HOTEL AM STEPHANSPLATZ
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Oslo, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2014

When I was in Vienna the first time, I noticed that this hotel must have the best location in town. Hence, I chose to stay her during my second visit to Vienna. To my surprise, the hotel was both nice and reasonably priced. Add the superb location, and this will be my preferred hotel if I ever are to return to Vienna.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, February 19, 2014
Dear InformatJon,

we appreciate your review on TripAdvisor.
We are very happy to have convinced you of our excellent location, facilities and feel-at home concept.
We hope you had a safe trip home and would be happy to welcome you back at Vienna’s most central.

With kind regards,
Your team HOTEL AM STEPHANSPLATZ
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Moscow, Russia
1 review
5 of 5 stars Reviewed January 27, 2014

Very nice room for the family - two separate bedrooms. Friendly staff, good sauna, breakfast with sparkling wine. The best location you can imagine. Everything is close. The view to the Cathedral is very romantic.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, January 28, 2014
Dear Guests,

we appreciate you taking the time for a review on Tripadvisor.

We are happy we could make your stay a comfortable one and that you and your family felt at home.

We hope you had a safe trip home and would be pleased to welcome you back as guests in the heart of Vienna.

With best regards,
Your team HOTEL AM STEPHANSPLATZ
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Carmel, California
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2014

Yeah this was without a doubt the best european hotel I have ever stayed in! From the view of the Dom to the fantastic breakfasts and the staff which went out of their way for me when they did not have to. Also, all of them speak English which made me feel so comfortable! It will be where I stay from now on in Vienna!

Room Tip: Get a Dom view! Amazing!
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, January 28, 2014
Dear Guest,

thank you for sharing your review and taking the time to share your impressions.

WOW - we thank you for your feedback and kind words. We are thrilled that we could make your stay with us a comfortable one and proud to have won you as regular guest at our hotel.

We hope you had a safe trip home and very much look forward to your next stay with us.

With best regards,
Your team HOTEL AM STEPHANSPLATZ
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
5 of 5 stars Reviewed January 20, 2014

Staying in Am Stephansplatz hotel for many years, will keep staying. Good breakfasts. Perfect location. Pleasant staff. Nice surroundings as well. Very much recommend Continetta Antinory Italian restaurant.

Room Tip: Chose 7th floor and you will never regret )
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, January 28, 2014
Dear Guests,

we would like to thank you for taking the time to share your opinion on Tripadvisor.

We appreciate your kinds words and are proud to be your home Vienna stays. We are glad to meet your expectations as regular guest of our house.

We thank you for your recommendation to other Vienna travellers and look forward to your next visit at VIenna's most central.

With kind regards,
Your team HOTEL AM STEPHANSPLATZ
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 18, 2014

Great location opposite the stephansdom! heated bathroom floor is a nice luxury.
We enjoyed the buffet provided daily. The hotel staff are very courteous and helpful.
Within walking distance to shops and attractions.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Am Stephansplatz

Address: Stephansplatz 9 | 1010 Vienna, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Vienna
#6 Luxury Hotel in Vienna
#6 Business Hotel in Vienna
#6 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Am Stephansplatz 4*
Number of rooms: 56
Official Description (provided by the hotel):
Being a guest in the centre of Vienna - The heart of Vienna beats on the Stephansplatz. You will not be able to get closer to the pulse of this city than at the HOTEL AM STEPHANSPLATZ! As a business or individual traveler, the central location in the centre of Vienna of our charming 4 star design hotel will inspire you. Opposite the St. Stephen's Cathedral, the landmark of Vienna, you stay at the HOTEL AM STEPHANSPLATZ. Numerous sights such as the State Opera, Hofburg, Albertina, Parliament, Kunsthistorisches and Naturhistorischen museum can be reached within walking distance. The famous Viennese pedestrian precinct and shopping street Karntner Strasse, Graben and Kohlmarkt are at your feet. ... more   less 
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Also Known As:
Am Stephansplatz Hotel
Am Stephansplatz Vienna

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