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“Very good hotel” 4 of 5 stars
Review of Hotel Am Stephansplatz

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Hotel Am Stephansplatz
4.0 of 5 Hotel   |   Stephansplatz 9, Vienna 1010, Austria   |  
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Ranked #8 of 363 Hotels in Vienna
ABERDEEN
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“Very good hotel”
4 of 5 stars Reviewed July 9, 2013

Stayed for 3 nights early July. Reception staff were friendly and took care of our bags as the room wasn't ready. The location is fantastic, shopping, cafes and restaurants right on the doorstep as well as many of Vienna's visitor attractions. Breakfast was good, plenty of choice and quality of food and presentation was excellent. We had a St Stephans Catherdral view room on 2nd floor, the view is great. The double glazing is fantastic!! Room amenities were good, although there was no iron or ironing board?? Good wardrobe space. Beds very comfortable and room was very clean. Nice toilettries in bathroom which was bright and modern. Shower a bit unpredicatable, hot to cold without touching the tap. Overall we had a great stay and would recommend and stay again

Room Tip: Get a Cathedral view room
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, July 15, 2013
Dear Guests,

we thank you for your kind recommendation to Vienna travellers.

We are delighted by your feedback and happy you enjoyed your stay at our hotel. We put much effort and care in making our guests feel at home. With friendly, modern facilities and amenities we wish to make every stay as comfortable as possible.

We are sorry about the switching water and have our technician check on this problem. Due to legislation hotels in the first district are not allowed to offer ironing boards in the guest rooms. We however offer a ironing service upon request to our guests.

We hope you had a good trip home and would be happy to welcome you back as guests at our hotel.

With kind regards from Vienna,
Your team HOTEL AM STEPHANSPLATZ
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1,016 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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English first
Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 7, 2013

I booked Hotel Am Stephansplatz based on the excellent central location and was pleasantly surprised with all aspects of the hotel. The rooms were clean, modern and well equipped. The breakfast buffet was among the best I have had in any hotel.

The view of St. Stephens Cathedral from my room was amazing and for me was worth the additional cost.

Room Tip: The view of St. Stephens Cathedral from my room was amazing!
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, July 15, 2013
Dear Guests,

we thank you for your kind feedback.

The absolute central location of our hotel makes the stay of our guests really easy enjoyable. We are very happy that you felt at ease and were satisfied with our service and amenities.

We are happy about your praise of our breakfast buffet as we put much effort in keeping our offer seasaonal, rich and versatile.

Hope you had a safe trip home and took back wonderful Vienna memories.

With kind regards,
Your team HOTEL AM STEPHANSPLATZ
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Queenstown, New Zealand
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 7, 2013

Great location right in the city centre, the staff were very helpful even if they sounded like robots, , gave me some good advice on what to do and where to go,the room was small but very clean and the bathroom had a few nice free products too, pity it rained so much.

  • Stayed July 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, July 15, 2013
Dear Guests,

thank you for sharing your experiences with other Vienna travellers.

We are glad to hear that you enjoyed your stay and were satisfied with our facilities and service. Sorry that you had the Impression that we are roboters - we wish to stand for authentic friendly and individual service. We promise to keep on working on our guest service as there is always something one can improve.

We hope you had a safe trip home and would very much look forward to welcoming you back at Vienna's most central.

With kind regards,
Your team HOTEL AM STEPHANSPLATZ
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Newark, New Jersey
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 7, 2013

The location cant be better - right outside is the main cathedral. The rooms are very clean and well designed. The bathroom is quite large. Loved the hair and body products they provided. The breakfast room was beautiful and the food choices were exceptional. The staff are very helpful at any rime of the day. Stay here and you will not be disappointed.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, July 15, 2013
Dear Guests,

we want to thank you for taking the time to share your impressions on TripAdvisor.

We are happy that you fully enjoyed your stay at our hotel and felt comfortable. We are proud to offer fair trade products in our bathrooms. We are one of the first three hotels in Austria offering these products. Fair Trade improves producers lives and protects the environment.

Hope you took home lots of lovely Vienna memories and look Forward to your next visit.

With warm regards,
Your Team HOTEL AM STEPHANSPLATZ
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Ramat Gan, Israel
1 review
5 of 5 stars Reviewed July 6, 2013

We booked 2 monthes before arrival (2 rooms, cathedral view, not refundable). Not a low price but a very fair for what you get. From the moment we enterd the hotel untill we checked out we were treated very well. All the stuff - reception, rooms, restaurants - were fantastic. Everyone is ready to serve you anytime. The location is ideal - central but quiet inside your room (duoble glazing). The breakfast is very special - you can ask whatever you like and they will bring it to you with a smile. The only thing which is missing is a kit for boiling water for making your own coffee or tea (our friends avoided this hotel for that reason). We will come back to Vienna for sure and Am Stephansplatz will be our only choise.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, July 15, 2013
Dear Guests,

we appreciate you recommendation to Vienna travellers.

We are delighted that you were completely satisfied with our friendly service and facilities during your stay. We will definitely take your suggestion for improvement regarding coffee and tea facilities in the rooms into consideration.

We hope to welcome back soon at Vienna's most central.

With kind regards,
Your team HOTEL AM STEPHANSPLATZ
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 4, 2013

I had never been to Vienna and was really struggling with hotel choices, but after having stayed at Hotel Am Stephansplatz, I would not stay anywhere else, it's a no-brainer. First, location, location, location. You can't be more central, yet it's still quiet in the hotel. Second, the room. I don't think the pictures online really did it justice. The lobby was very modern and pretty and it seemed that the room had been designed and decorated by someone who has travelled. It was large, the beds were comfortable, there was a lot of cupboards for storage (I hate looking at my bags), there were lots of little touches, such as cutlery, glasses, a radio etc., and the bathroom was awesome, with a full tub and separate walk in shower. There was also a lot of space for toiletries. The room was immaculately clean. We upgraded to a room with a view of the cathedral and I would highly recommend it. Third, the breakfast. To die for. It's not a breakfast room like many other hotels, you're eating in a beautiful restaurant with a killer view of Stephansplatz. They had everything you'd ever want from salmon, freshly squeezed orange juice, kombucha, capucinno, fresh baked goods.... Honestly, we thought we were in the wrong place the first morning. I was very impressed with our whole experience here.

Room Tip: Spend the money to upgrade to a view room. They have large windows overlooking the cathedral and th...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, July 15, 2013
Dear Guests,

thank you so much for your kind feedback on TripAdvisor.

We are absolutely thrilled by your words and happy that you were delighted by your stay at our hotel. Our private owned hotel has been furbished with a lot of love and care by the owner. The comfort of our guests is what counts and what we aim for. The excellent location, friendly service and guest orientated facilities is what makes our place special.

We hope you had a safe trip home and are glad that you took home lovely memories of Vienna.

Hope to welcome you back at Vienna's most central.

With warm regards,
Your team HOTEL AM STEPHANSPLATZ
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San Francisco, California
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 4, 2013

This is a good quality Hotel. Centrally located for whatever you want to do and see.
The rooms are very clean and the beds are comfortable. The breakfast was very nice. A wide selection of foods to choose from. The staff are very helpful and very polite to guests. I will definitely stay there again.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Inhaber at Hotel Am Stephansplatz, responded to this review, July 15, 2013
Dear Guests,

we would like to thank you for your recommendation on TripAdvisor.

We are glad that we could convince you of our individual Service and hotel amenities. Our housekeeping team puts much effort in keeping our standards high. Each employee has his own floor which she/he is responsible for. With much love and ambition they make sure guests feel at home.

We hope you had a good journey home and look forward to welcoming you back at Vienna's most central.

With kind regards,
Your Team HOTEL AM STEPHANSPLATZ
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Am Stephansplatz

Address: Stephansplatz 9, Vienna 1010, Austria
Phone Number:
Location: Austria > Vienna Region > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Vienna
#6 Business Hotel in Vienna
#8 Romantic Hotel in Vienna
#8 Luxury Hotel in Vienna
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Am Stephansplatz 4*
Number of rooms: 56
Official Description (provided by the hotel):
Being a guest in the centre of Vienna - The heart of Vienna beats on the Stephansplatz. You will not be able to get closer to the pulse of this city than at the HOTEL AM STEPHANSPLATZ! As a business or individual traveler, the central location in the centre of Vienna of our charming 4 star design hotel will inspire you. Opposite the St. Stephen's Cathedral, the landmark of Vienna, you stay at the HOTEL AM STEPHANSPLATZ. Numerous sights such as the State Opera, Hofburg, Albertina, Parliament, Kunsthistorisches and Naturhistorischen museum can be reached within walking distance. The famous Viennese pedestrian precinct and shopping street Karntner Strasse, Graben and Kohlmarkt are at your feet. ... more   less 
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Also Known As:
Am Stephansplatz Hotel
Am Stephansplatz Vienna

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