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“Great hotel. Excellent location. Recommended” 5 of 5 stars
Review of Hotel Am Stephansplatz

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Hotel Am Stephansplatz
4.0 of 5 Hotel   |   Stephansplatz 9, Vienna 1010, Austria   |  
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Complimentary bottle of wine
Ranked #8 of 369 hotels in Vienna
Jerusalem
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
“Great hotel. Excellent location. Recommended”
5 of 5 stars Reviewed March 28, 2013

We stayed 4 nights during March-2013.
- As all reviewers said, location is great. You can easily get to most attractions by foot or by a short U-Bahn trip, which is very convenient. You can take a break at your room whenever you wish during the day. The station is seconds from the hotel.
- The hotel is refurbished, newly and modernly decorated, spotless, very quiet (we requested a room facing the back), and very comfortable.
I believe these are the two main points that count and will make me return. But in addition:
- The staff is kind and friendly.
- Breakfast was rich and to our taste.
The only drawback we found was that the room was tooooo warm despite our complaint. Turning the in-room thermostat didn't change a bit and we had to open the windows (it was -4C outside). But this drawback did not change our opinion about the hotel.
Bottom line: VERY RECOMMENDED
Tip: bring a swim-suit, there is an indoor sauna (we didn't bring ones and missed it...)

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, April 4, 2013
Dear Guests,

thank you for your kind words and sharing your opinion.

We are delighted to hear that you were satisfied with the location and accomodation facilities at our hotel. All our rooms were just refurbished this spring to make sure we keep our quality standards for our guests.

We are happy that the were convinced by the commitment of our team members and enjoyed our breakfast range.

Regarding your feedback to the airconditioning in the room our technician manager will track this so that we can prevent this happening in the future.

We thank you for your recommendation and would be happy to welcome you back in the heart of Vienna.

With best regards,
Your team HOTEL AM STEPHANSPLATZ
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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886 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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Hobart
Top Contributor
62 reviews 62 reviews
44 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 24, 2013

We had four nights here and it is a typical international hotel. On the positive side the location is great (opposite St Stephens cathedral) and next to a metro station. It is a short walk to many of the major attractions in Vienna but the metro system in Vienna is very efficient if you don't feel like walking.
The breakfast is terrific and the views from the breakfast room are great.
On the negative side the rooms are fairly small, the décor is boring and there are no coffee or tea making facilities in the rooms. Service was Ok but not particularly personal or friendly.

Room Tip: Ask for a room with a view, the internal rooms can feel very small when the curtains are closed. Ou...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, March 25, 2013
Dear Guests,

thank you for your open words.

We are glad that you enjoyed your Vienna stay and were satisfied with the location and breakfast range of our hotel.

Of course we are sorry that you were not convinced by the warm and contained decor of our rooms. Our focus definitely lies on harmonic matching. We will certainly think about your suggestion on coffee and tea making facilities.

What we bewail the most is that we did not persue you of our personal and friendly service. This is something we put much effort in and wish to live up to every day. We promise you that we will keep working on our services.

With kind greetings from Stephansplatz
Your team HOTEL AM STEPHANSPLATZ
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Geneva, Switzerland
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 16, 2013

We booked a Superior Room with a fantastic view of Stephansdom (literally straight in front of the big picture windows!). The hotel has a fantastic location, in the centre of the inner city and shopping streets. Right next to a U-Bahn station, but also within (long) walking distance of most sites. We also looked at a standard room with a courtyard view, but that room was dark and dull in comparison.

The superior room was light, quite big and comfortable, with a large bathroom. All very clean and comfortable, except the bed was disappointing (with a foam mattress?).

The hotel staff were very helpful. The breakfast buffet was also very nice, and again had the same fantastic view of Stephansdom.

The free wi-fi worked very well. We'd be very happy coming back again and would really recommend this hotel! :-)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, March 18, 2013
Dear Guests,

thank you for your sharing your opinion and recommending our hotel.

We are very glad you enjoyed your stay in the heart of Vienna and were fully satisfied with our services.

We are sorry to read that you were not completely satisfied with the quality of our mattresses as these are brand new in all the guests roosm. We have chosen high breathable quality which are ideal for allergic persons. The special moisture foam system is developed for a special body support system which provides pressure relief and promotes blood circulation.

We hope to welcome you back soon in the centre of Vienna,

With best regards from Vienna
Your Team HOTEL AM STEPHANSPLATZ
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Bournemouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2013

Great location central but quiet, friendly and helpful staff, very good breakfast(including special extra for my birthday), good size room and large well equipped bathroom, modern and well maintained interiors, comfortable but large Austrian pillows didn't suit us.

Room Tip: Rooms at the frontage overlooking the cathedral and upper floors
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, March 18, 2013
Dear Guests,

we want to thank you for your positive feedback!

We appreciate your review and are happy that you enjoyed your stay at our hotel.
Our intention is to make our guests stay as pleasant as possible. We are happy that you enjoyed your special for your birthday at breakfast.

We hope you had a safe trip home and would be pleased to welcome you back in the heart of Vienna.

With kind greetings from Stephansplatz
Your team HOTEL AM STEPHANSPLATZ
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 15, 2013

Just in front of Stephansdom, by the tube also.
Everything in a walking distance.
Nice hotel, rather quiet and confy.
Welcoming staff.
Breakfast rather on the average for 22 € (rather too expensive).
Nice place by all means !

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, March 18, 2013
Dear Guests,

we want to thank you for sharing your feedback.

We take our customer reviews very serious and keep working on improvements to make the stay of our guests individual and comfortable. Our guests should feel at home and enjoy the great location during their Vienna stay.
We are sorry that our buffet offer for breakfast did not meet your expectations. We put extra effort in keeping our food & beverage range diverse and seasonal. Beside the buffet we offer fresh hot meals that can be ordered free of charge. We will make sure to put an extras focus on our buffet range and quality.

We would be happy to welcome you back at our private hotel in the centre of Vienna.

With best regards from Vienna
Your team HOTEL AM STEPHANSPLATZ
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new york, ny
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 8, 2013

wow! hard to have anything negative to say about this hotel.

location -- right outside st. stephan's. minutes from the kartnerstasse. a short walk to all the major sites!

accomodations -- room overlooking the cathedral! hello!!!! perfect!!!! a most comfortable bed. a great bathroom! and a tub TO DIE FOR!!! deep and long and perfect for a long soak after a long day walking the city!!

cleanliness -- their cleaning staff was ALWAYS working, always cleaning. they worked so hard and it showed. the hotel was spotless

staff -- most were wonderful. except for one gentleman who works the day shift and could have been more helpful, more generous, and more kind. the standout -- SANDY! she made you feel as if you were staying in her home! she deserves a raise!

stay here -- you won't be sorry!!

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, March 18, 2013
Dear Guests,

wow and thank you for this great review!

Our team is really excited about such feedback. We thank you for sharing your opinion and are really happy that we could make your stay perfect in the heart of Vienna.

The location of our hotel really makes Vienna easy accessible for tours throughout Vienna.
We put much effort in training our team and our housekeeping employees are doing their absolute best to keep our standards on TOP. Our longterm members all have their own floor and are ambitious and proud about them. This is what makes the difference and keeps standards high.

Our vision is the individual & friendly service at our private hotel. Sandy with her young years is a top performer at the reception. She loves her job and really is an asset for the guests and our team. We are sorry that not all members at the reception could live up to that. But we take this review and will do our best to make sure that all our employees live up to this in the future.

We'd be delighted to welcome you back at our hotel in centre of Vienna and remain

with best regards from Stephanpslatz
Your team HOTEL AM STEPHANSPLATZ
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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2013

Really good hotel- the location is fantastic. There is a metro station out the front, a 10-15 minute easy walk from the train station where the airport train (CAT) arrives and you are right in the centre of everything which is perfect for sightseeing. Cathedral right opposite, 5 minutes to Hobsburg and next to metro for Schonbrunn/Belvedere. We had a room overlooking the cathedral (superior room) and even though the square was busy it was quiet with the windows closed. Lovely and warm in the room- we couldn't quite work out how to cool it down but that's our fault for not asking at reception!(There's AC for summer) No tea making facilities in the room- there are so many excellent cafes around it didnt matter and we just brought takeaway tea/coffee back with us. Clean, not much character but good quality and bathroom modern with separate bath, shower and underfloor heating.
Breakfast very good buffet with pastries, bread, fruit, yoghurts, sausage, beans and scrambled eggs. You squeeze the orange juice yourself! The first day they asked if we wanted smoked salmon/eggs but they didn't for the rest of our stay so if you want something make sure you ask. Served until 11am I think which meant no rush and always plenty of space to sit.
Bar OK- good selection of drinks and light bites. Staff all very friendly. Luggage room to leave stuff in.
Vienna itself is beautiful with a lovely atmosphere. Felt very safe in the centre. Make sure you visit as many of the cafes as possible- I'd recommend Cafe Diglas and Cafe Landtman - even in March we sat outside, perfection. Would also recommend Fratelli Italian restaurant- a little more expensive but food excellent and full of locals. Also enjoyed Hopferl on Naglergasse as good quality Austrian food, beer and wine with excellent service.

Room Tip: Superior room with cathedral view
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spolczer, Manager at Hotel Am Stephansplatz, responded to this review, March 18, 2013
Dear Guests,

we thank you for your open words.

We are happy that we could make your stay pleasant at our hotel and that you enjoyed the advantages of our central location.

All our guest rooms have trippled-glassed windows to make sure that our guest really have quiet and pleasant stay in the vibrant city centre.
We are glad you enjoyed the seasonal range of our buffet breakfast. We will make sure to communicate our fresh à la carte dishes to our guests every day in the future. This free of charge service is a goodie which every guest should enjoy.

We hope you had a safe journey home and would be pleased to welcome you back at the HOTEL AM STEPHANSPLATZ.

With best regards from Vienna
HOTEL AM STEPHANSPLATZ
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Additional Information about Hotel Am Stephansplatz

Address: Stephansplatz 9, Vienna 1010, Austria
Location: Austria > Vienna
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Vienna
#8 Luxury Hotel in Vienna
#8 Family Hotel in Vienna
#11 Business Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Am Stephansplatz 4*
Official Description (provided by the hotel):
Being a guest in the centre of ViennaThe heart of Vienna beats on the Stephansplatz. You will not be able to get closer to the pulse of this city than at the HOTEL AM STEPHANSPLATZ! As a business or individual traveler, the central location in the centre of Vienna of our charming 4-star design-Hotel will inspire you. Opposite the St. Stephen's Cathedral, the landmark of Vienna, you stay at the HOTEL AM STEPHANSPLATZ.Numerous sights such as the State Opera, Hofburg, Albertina, Parliament, Kunsthistorisches and Naturhistorischen museum can be reached within walking distance. The famous Viennese pedestrian precinct and shopping street Kärntner Straße, Graben and Kohlmarkt are at your feet. ... more   less 
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Also Known As:
Am Stephansplatz Hotel
Am Stephansplatz Vienna

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