Had two nights then a further night triple share. Would have liked to give this hotel a better rating as the welcome and assistance on every occasion from the front desk was simply A1…and they smile at you. The room one of the best triple share rooms I have had with a little divider to a living space…almost like a suite. Hooks for coats, lots of hangers, good reading lights, two tvs although only news channels in English. No shampoo or conditioner. Good linen and pillows. Sleep quality certainly better on our third night with inward facing room. No noise from deliveries and traffic which we had from our outward facing room. Internet was a little hit and miss and could improve.
Staff assisted with our bicycle hire, metro tickets and airport transfer, advice on Shonbrunn Easter Market...and were able to charge everything to our room bill. Excellent team at the desk including Fr Grefer the first night who gave us great advice regarding a restaurant and good check in service. But really everyone on the desk was great.
Everything looking like a 4 or 5 star review though, until we got to breakfast. First day no milk for cereal, no eggs, in fact very little of anything left on the buffet and it was before 9am. Took 15 minutes to replace eggs and asked twice. Watched many guests continually check the buffet and walk away. This was the morning there was no hot water in hotel and guests looked unhappy. Ok maybe just a bad day…the second day was worse. Every table dirty and no staff to clean them. Had to ask then wait for a table to be cleared. Inadequate single coffee machine kept running out of everything, took more than 5 minutes to get a coffee. No egg or bacon this morning. Expected more from a Holiday Inn especially after excellent first impression.
On our return from Salzburg three days later, things had changed.. at least an extra staff member at breakfast, everything was full, a new toaster which we did not spot the first 2 nights and special orders taken for eggs which we also did not notice the first 2 days..more fruit and good croissants....big improvement so hopefully it is a permanent change for the better.
- Official Description (provided by the hotel):
- Dear Vienna visitor, because of its central location the Holiday Inn Vienna City is an ideal starting point to explore Vienna. The attractions of Vienna, such as the 'Ring', the State Opera House, the 'Karlskirche', the 'Musikverein', the popular 'Naschmarkt' and the 'Mariahilferstrasse' are only a short walk away from the hotel - the Schoenbrunn Palace, the 'Hofburg' and the Vienna International Centre can comfortably be reached with the underground nearby. All hotel rooms are equipped with High Speed Internet access, in public areas such as the bar, the lobby and the restaurant Wirless Lan is installed. Recreation is offered in the hotel owned steam bath and during the summer months in our romantic garden. In our conference rooms we ensure the smooth operation for your event for up to 50 people. Dear Vienna visitor, we would be delighted to welcome you at our hotel during your stay in Vienna. Yours sincerely, Holiday Inn Vienna City. ... more less
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- Also Known As:
- Holiday Inn Vienna City Hotel Vienna
- Vienna Holiday Inn